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Virtual Interview on January 20, 2022
From 10:00am – 2:00pm (US/Central)
Job Title: Customer Service Representative
Date Posted: January 18, 2022
Job Type: Full-time
Pay: $15.00 per hour
Description:
American Specialty Health is searching for exceptional customer service professionals to join our high-volume call center to assist our members by providing exceptional customer service nationwide for our Fitness Programs. By responding to customers’ inquiries and providing information regarding all aspects of the members’ association with ASH, this position will play an integral role in supporting our company’s mission to empower individuals to live healthier and longer.
Starting pay at $15.00/hour and the opportunity to earn up to $16.00/hour plus merit. Additional bonus opportunities based on performance after 6, 12, and 24 months.
Responsibilities
- Demonstrates knowledge and understanding of all ASH Fitness products and programs.
- Answers incoming calls on the ASH telephone system in a professional, accurate, timely and courteous manner.
- Ascertains the nature of the call and records information in the appropriate system.
- Provides answers to member questions by following standard policies and procedures.
- Interacts in a positive, respectful manner and establishes and maintains cooperative working relationships with internal and external customers.
- Coordinates collection of necessary information, including member co-pays or payments when necessary.
- Forwards documentation to Research Team for follow up if issue requires additional action.
- Analyzes information, problems, issues, situations and procedures to develop effective solutions to ensure member satisfaction with the Fitness programs.
- Researches unique questions using all available resources. Refers difficult issues to Supervisor for appropriate answers.
- Handles all issues requiring additional action within the necessary timeframes.
- Manages time to ensure calls are answered within required timeframes and appropriate follow up is conducted in a timely manner.
- Exercises strict confidentiality in all matters relating to the member experience with the Fitness program.
- Attends and participates in meetings to discuss issues and foster teamwork among department personnel.
- Responds to requests from other ASH department personnel, contacting clubs and members as required.
Qualifications
- High school diploma or equivalent required.
- One-year experience performing customer service duties; inbound call center experience preferred.
- Experience in healthcare preferred.
- Basic experience with MS Office.
Technical Requirements
After signing up, you will be sent an email with instructions on how to connect.
Please be prepared to join the virtual interview from a quiet place using a desktop or mobile device with a working speaker, microphone, and camera. Check to see if your network connection can support an online session. A plugged in ethernet cable or a strong WiFi network signal will help avoid time delays during your conversation.
Apply here: American Specialty Health, Inc.
Job Title: Customer Champion
Date Posted: January 18, 2022
Job Type: Full-time
Pay: Unspecified
Description:
Normally we hire candidates for our Customer Champion team to work a standard Monday to Friday work week. However, right now we are in need of someone who can help our customers in a full-time, 5 day work week that always includes Saturday and Sunday in all time zones.
We’re looking for a Customer Champion to join the Paid Support team at Zapier. Zapier’s on a mission to make everyone more productive at work. Zapier has helped millions of people build businesses through the power of automation. We’re looking for someone who loves to interact with customers on a daily basis, helping them solve tricky technical problems and use automation to its fullest.
About You
- You’re highly skilled in technical customer support. We’re looking for at least 1-2 years experience in customer support, working with APIs or in the SaaS industry. Even better if you have previous experience troubleshooting APIs.
- You’re empathetic to users and can easily put yourself in their shoes. You realize that not everyone has the same skill set and that smart people sometimes make mistakes. You make customers feel empowered after interacting with support and not stupid because of a small mistake.
- You obsess over the details. Maybe you have a one emoticon and one exclamation point rule of thumb for every email. Maybe it’s only two sentences per paragraph. Either way, you make sure each word and each punctuation mark makes the customer delighted to work with you.
- You love solving problems. Every customer is different, many times radically so. You relish being able to meet their specific need, and also solving their problems that may have gone unsaid.
- You love to write. Almost everything at Zapier is done via written communication (both with customers and between teammates).
- You’re persistent. Support at Zapier is much different than at many software companies. It’s not the same questions over and over again, and often involves researching technical nuances of the apps we support. You love the opportunity to solve new problems every day and won’t give up when you don’t know the answer right away.
- You love doing things efficiently. At Zapier, the work you do will have a disproportionate impact on the business. We believe in systems and processes that let us scale our impact to be larger than ourselves.
- You love to set your own course. At Zapier, we have quick team meetings each week and one-on-one meetings every month and then we go make things happen. You get to make things happen without someone saying so.
- We believe giving the best support to our customers is important. For that reason, we only consider candidates who want to dedicate at least the next year or two to giving great support to Zapier customers.
Things You’ll DoZapier is a small, fast-growing, and remote-first company, so you’ll likely get experience on many different projects across the organization. That said, here are some things you’ll probably do:
- Help customers via email or chat to ensure they have the best experience possible (teammates tend to send 60+ emails every day), troubleshooting their problems and answering their questions.
- Maintain productivity standards for a Customer Champion
- Write documentation to help users help themselves (all the documentation on our help site is written and maintained by the support team: https://zapier.com/help/)
The Whole Package
Location: Americas, West – PST + MST
Our flexible, distributed environment lets us work with the best people from around the world. Zapiens live in 40+ countries, including the United Kingdom, Thailand, India, Nigeria, Taiwan, Guatemala, New Zealand, Australia, and more!
Zapier offers:
- Competitive salary
- Healthcare + dental + vision coverage*
- Retirement plan with 4% company match*
- Profit-sharing program for 100% of Zapiens
- $2,000 annual learning stipend for use on courses, conferences, and more—your choice
- Two annual all-company retreats
- 14 weeks paid leave for new parents of biological or adopted children
- Customized Zapiversary rewards on your 1, 3, 5, 7 and 10 year work anniversaries
- Leading-edge equipment. We set you up with an Apple laptop and provide an additional budget for you to choose other home office accessories and software you may need.
- Time to renew. We encourage Zapiens to take at least 2 weeks off each year. Most of us take 4-5 weeks, in addition to locally recognized holidays.
*While we take care of Zapiens around the world the best we can, healthcare and retirement plans are currently available specifically in the UK, Canada, and United States.
Apply here: Zapier
Job Title: Customer Service Representative
Date Posted: January 17, 2022
Job Type: FT/PT (Unspecified)
Pay: $20.00 – $24.66 per hour plus annual bonus
Description:
Are you looking to build a long-term career? Do you love helping others?
If you answered yes, then read on about the exciting Associate and Core Customer Service Representative opportunities at Symetra. As a Representative you’ll support our Retirement or Benefits division’s call center where you’ll play a key role in assisting our customers and in the overall success of Symetra. This position is available nationwide.
What you’ll do in this role
- Answer incoming phone calls from agents and customers
- Assist with a variety of inquiries, including status on pending new business applications and pending in-force transactions
- Help with specific in-force policy questions, product information, current rates, and service issue resolution
- Process and maintain department SLAs by processing basic transactions and servicing customer requests with a sense of urgency and accuracy
- Navigate multiple administrative systems in support of our New Business, Claims, and In-force Back Office work ensuring you have an understanding and knowledge of processes and procedures
- Keep and document detailed and concise notes on all interactions
- Perform additional tasks or responsibilities at the request of management
We’re always looking for highly motivated, driven, and customer-centric individuals to join our team. We are hiring year-round for this role and have part-time, full-time, and remote opportunities available. We invite you to apply and explore a career at Symetra. If you’re a strong fit, we’ll reach out to you directly to start a conversation as opportunities become available.
Requirements
Your education, experience and skills
- Bachelor’s degree strongly preferred
- 1+ year Call center experience; managing large amounts of inbound calls strongly preferred
- Insurance or finance industry experience strongly preferred
- Outstanding customer service orientation, sense of urgency, and a high level of personal integrity
- Identify customers’ needs, clarify information, research every issue, and provide solutions
- Excellent interpersonal skills and the ability to build and cultivate relationships with your team, internal business partners, and our customers
- Strong team orientation, customer focus, and the ability to thrive in a fast-paced, results-oriented environment where change and ambiguity are the norm
- Ability to handle multiple responsibilities and priorities concurrently
- Technical savviness and the ability to learn systems quickly
- Proficient in MSFT Suite
- Ability to problem solve, think quickly and multi-task
- Strong communication skills and a stickler for attention to detail
- At ease on the phone with both outbound and incoming calls
- Maintain records of all conversations in our database in a comprehensible way
What we offer you
We don’t take a “one-size-fits-all” approach when it comes to our employees. Our programs are designed to make your life better—both at work and at home.
- Ongoing learning and skills development through our college tuition assistance, professional education certification programs and more
- Flexible work and telecommute arrangements
- Wellness program offering employees a variety of resources designed to assist you in reaching and maintaining your optimum health
- Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%
- Give back to your community and double your impact through our company matching and/or participate in our company-wide week of service each June
Apply here: Symetra
Job Title: International Customer Support
(GMT+10 to GMT-10)
Date Posted: January 16, 2022
Job Type: FT/PT (Unspecified)
Pay: $10.00 – $18.00 per hour plus benefits (Varies depending on location)
Description:
Hubstaff is enabling the success of other location-independent teams, and we are hiring Customer Support Representatives with outstanding remote software support skills. Do you have the ability to listen for the outcomes our customers are seeking when they request our help? Join us!
Hubstaff is a time tracking, project management, and proof of work SaaS solution. We are on a mission to accelerate the digital transition of work and make it possible for even more work to be efficiently performed in a remote environment. Interested?
What will your day-to-day look like?
Hubstaff Customer Support Representatives respond to customer requests over email in our ticketing system, live chats, on-screen shares, and video conferencing. CSRs report to our EMEA team leader and work collaboratively with our global team of Support Professionals.
Requirements
- Who Should Apply?
An ideal candidate for this role:
- shows an empathetic mindset regarding the goals of others, especially those of customers
- loves to help others reach their full potential
- demonstrates outstanding written communication skills
- knows how to communicate the value of a product in direct customer interactions
- desires to continually improve and grow both inside their current role and grow beyond it
- is a tech-savvy person who is genuinely interested in exploring new systems and is passionate about spreading the knowledge about them
- loves automating tasks with Zapier or writing browser scripts in JavaScript.
Requirements:
- 1+ years experience in customer-facing roles
- Stable internet connection with speeds high enough for videoconferencing and screen sharing. Having a backup (e.g., high-speed cellular internet) is a plus.
- You have an organized workplace with a modern enough computer, web-cam, preferably a good microphone/headset, and an environment that allows you to conduct professional presentations with minimal interruption.
- While Hubstaff’s working hours are flexible to your requirements, this role will be hired into the typical working hours of GMT+10 to GMT-10. A successful candidate will be committed to working synchronously with our busiest customer request times: 09:00 GMT+10 – 16:00 GMT+10.
Countries with this type of GMT: Australia; Papua Nova Guinea; Federated States of Micronesia: Kosrae, Pohnpei; New Caledonia; Russia: Kuril Islands, Magadan Oblast, Sakha; Solomon Islands; Vanuatu; Tahiti, Hawaii, Fiji, New Zealand.
Benefits
Hubstaff is a fast-growing startup in the time tracking and project management space that fully embraces remote work.
We care about job security and provide a career path for years to come (we’ve run the company using positive cash flow from day one and are carefully growing the team and business). You can check out our real-time growth metrics.
At Hubstaff, we work smart, not hard. Team members are not expected to work more than 40 hrs/wk. Work/life balance is crucial to us and our culture.
Benefits of working for Hubstaff:
- 100% Remote work.
- 25 days of Annual Paid Time Off.
- Annual Equipment/ Technology Stipend.
- Maternity / Paternity Bonus.
- Annual Training Allowance.
- Annual and Remote Retreats.
Earnings/ Year: They will vary according to your location and level of experience (Pay Rate: between $10/h and $18/h) + benefits.
Apply here: Hubstaff
Job Title: Call Center Specialist
Date Posted: January 15, 2022
Job Type: Full-time
Pay: $18.50 per hour ($20.00 per hour after 5/1/22)
Description:
Community Health Center, Inc. (CHC), with offices in Connecticut, Colorado and California, is one of the country’s most creative and dynamic providers of primary medical, dental, and behavioral health services, and a leader in practice-based research, health professionals training, and use of innovative technologies to advance health and healthcare. CHC is designated as a federally qualified health center and a patient-centered medical home by HRSA, the Joint Commission, and NCQA, respectively. We deliver more than 500,000 patient visits per year from primary care hubs and community clinics across the state of CT, all connected by technology and common standards for quality. We employ several hundred medical, dental, and behavioral health providers who are engaged in practice, teaching, and research. Our Weitzman Institute is devoted to research and practice transformation and is recognized around the country as one of the premier research institutes focused on improving health care and health outcomes for special and vulnerable populations. In addition, the organization has developed three wholly owned subsidiaries from the original pilot developments within the Weitzman Institute: the National Nurse Practitioner Residency and Fellowship Training Consortium (NNPRFTC), the National Institute for Medical Assistant Advancement (NIMAA), and ConferMed.
Job Description:
*NOTICE: This position will operate entirely remotely after the employee has completed training*
The Call Center Specialist position involves providing consistent, quality customer service to both internal staff members and external patients. The Call Center Specialist will actively manage each call by taking ownership of it to enhance the customer experience and build relationships. The Call Center Specialist will listen to the patient’s request and take appropriate action to respond to it, including, but not limited to the scheduling of appointments, the electronic transmission of messages to the clinical team, and the answering of questions regarding medication refills. In managing these requests, the Call Center Specialist will exemplify the highest level of customer service with a focus on efficiency and quality. The Call Center Specialist will consistently demonstrate proficient data entry skills, knowledge of insurance billing, while maintaining confidentiality. It is essential that they demonstrate efforts to maintain and improve job specific competencies, and perform other duties as assigned.
Compensation and hours:
- Current rate of pay for this position is $18.50 an hour. Effective 5/1/2022- newly hired employees will receive a rate increase to $20.00 an hour.
- This is a full-time position that may require evening and weekend hours.
QUALIFICATIONS
Required Skills and Education
- Experience in a Call Center or other busy phone system
- Electronic appointment scheduling experience
- Strong customer service experience
- Excellent Verbal communication skills
- Proven ability to Multi Task
- Problem Solving and critical thinking skills a plus
- Remote workers must live and work in the United States* (*Territories Excluded)
- Remote workers must have access to reliable, high-speed Internet
- Preferred: Bilingual required (Spanish)
- Required: Associate’s Degree OR Medical Assistant Certification + 1 Year Experience
Apply here: Community Health Center, Inc.
Job Title: Client Support Consultant
Date Posted: January 14, 2022
Job Type: Full-time
Pay: Unspecified
Description:
The Field Operations team builds and maintains relationships with various clients to understand the essentials of their business practice, ensure their business objectives are met and clients are able to utilize the various Ticketmaster products/platforms.
THE JOB
The Client Support Consultant is responsible for providing high-level product education to Area Field Operations teams and clients alike. This role should have a thorough understanding of industry standards and goals and be able to apply industry wide experience to assist and guide our client organizations and support teams.
WHAT YOU WILL BE DOING
- Communicate product updates, new features, and functionality for our full product suite
- Understand client organization’s long-term business goals and recommend appropriate system and product solutions
- In conjunction with the CSS evaluate business processes and assist clients to develop strong best practices
- Facilitate improved product usage through suggested business process improvements and advanced training
- Assist as needed with data extractions for external 3rd party vendors
- Assist as needed with data extractions for internal yield management reporting
- Facilitate Area product advancement through communication of client feedback to dev teams
- Track Area client issues and support via company tracking system Salesforce
- Onsite support for key events
- Understand Data Warehouse process support
- Know all segments of the business such as Arts, Universities, Major Arenas and Outdoor Stadiums
- Bring technical knowledge and first line support to area CSS team
- Mentor, train, and develop CSS staff as directed by Area Leadership.
- Communicate and clarify product updates, known issues, and help identify prospects for beta groups and early adopter groups.
- Act as the first line of support for specific clients when warranted due to business needs.
WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS/COMPETENCIES)
- 5-7 years’ experience with the Ticketmaster System
- Extensive knowledge of Archtics, Host, AccessManager/TM1 Entry, REPGEN, and the season event creation process
- Microsoft Product Suite knowledge a must
- Service oriented, with strong organizational and communication skills
- Able to successfully handle multiple priorities
- Experience managing employees and teams
- Strong project management skills
- Certain degree of creativity, latitude, and problem solving is required
- BA/BS degree is preferred
COVID-19 vaccination will be required for this position subject to legally valid exemptions
YOU (BEHAVIOURAL SKILLS/COMPETENCIES)
Rock Solid Reliability – I earn the trust of clients, co-workers and fans; I set clear expectations; I deliver high quality work on time and on task; I take the time to do things right
Solution Driven – I creatively find solutions to problems clients are experiencing by collaborating with management and interdepartmentally with experts that can find alternative and effective solutions to any limitations.
Winning Teamwork – I collaborate with others; I share information openly; I listen and take time to empathise and understand where others are coming from; I show recognition and appreciation for the contributions of others
Act with Integrity – I am proud of the way I represent myself and the company to others; I act with good intentions; I have direct, honest conversations while creating a safe work environment for open dialogue; I represent information and data accurately and completely
Apply here: Live Nation Entertainment
Job Title: Customer Success Representative
Date Posted: January 14, 2022
Job Type: Full-time
Pay: Unspecified
Description:
Medely is the largest workforce management platform specializing in delivering healthcare professionals through an on demand marketplace. As an economic empowerment engine, Medely allows healthcare professionals instant access to high paying jobs with the freedom and flexibility to work when/where they want, while providing healthcare facilities access to the largest on-demand network of ready to work healthcare professionals.
We believe that empowering healthcare professionals will bring more open, efficient, and increasingly higher quality to patient care. We are a team of sharp, entrepreneurial individuals who are redefining the way healthcare staffing is done. We are currently looking for candidates to join our growing team who share our enthusiasm for tackling today’s toughest challenges in healthcare.
HIGHLIGHTS
– Founded in 2016 and having recently secured their Series B, Medely is facing explosive growth in a $3.65 trillion U.S. healthcare market ripe for tech disruption (Forbes, 2019).- Medely’s staffing platform provides high quality, on-demand professionals to more than four thousand healthcare facilities in over 50 U.S. markets. Their network boasts over sixty thousand selectively vetted and credentialed healthcare professionals including nurses, medical assistants, technicians, and specialists.- Medely has consistently exceeded growth goals and is excited to continue the momentum in 2022!
Be part of our growing company by joining the Medely Customer Success Team!
The Customer Success Representative, will play a starring role helping to reach Medely’s goal of continually innovating, adapting to our rapid growth and providing best-in-class service levels. As we are a growing startup, your voice matters when it comes to process optimization and customer success best practices.
What you will do:
- Serve as the primary point of contact for the entire Medely customer base for assistance with scheduling, profiles, and outreach.
- Handle customer cases via email, phone, and live chat in compliance with SLA’s without sacrificing customer satisfaction.
- Effectively answer questions and requests ranging from jobs and applications to billing and general inquiries.
- Proactive outreach to Medely professionals to complete onboarding and establish a rapport.
- Verify and approve Medely professionals’ credentials, background checks, and drug screens.
- Address professional misconduct on the platform.
- Bridge communication between internal departments and the Medely customer base.
- Provide internal feedback and suggestions for process and product improvements.
What we are seeking:
- Minimum 1 year experience in a customer support role or in a call center environment.
- Must hold a bachelor’s degree.
- Ability to effectively communicate both written and verbally.
- Ability to manage multiple projects simultaneously while maintaining strict attention to detail.
- Expertise in problem-solving.
- Able to handle stressful situations. Proven ability to drive results under pressure and in the face of ambiguity.
- Meet deadlines.
- Professional friendliness and a positive attitude is a must.
- Must have worked in a Mac environment with proficiency in web based products and ability to learn new applications easily (will be using various computer applications/software).
We are only able to consider US-based candidates at this time. The preferred time zone is PST to MST.
WHY MEDELY:
BENEFITS & PERKS
– Competitive Compensation: Based on experience and performance- Long Term Incentives: 401k- Healthcare Benefits: Full suite of benefits including medical, dental, and vision insurance- Flexibility: We believe that work/life balance is important, so we offer three weeks of vacation and ten paid holidays- Energetic team environment- Purpose: Join a growing mission-oriented startup that is modernizing the healthcare industry on a national scale!- Ownership: Drive meaningful business impact on a team that you’ll help build and define!- Remote: Work in a digital environment with all the tools to achieve your work as though you were in the office!
Apply here: Medely
Job Title: Call Center Customer Service Agent
Date Posted: January 14, 2022
Job Type: FT/PT (Unspecified)
Pay: Unspecified
Description:
The primary responsibility of a Customer Service Agent is to work queues related to orders not shipping, declined credit cards, monthly clubs, and escalated emails. Some outbound calls to customers may be required to gather credit card information or alternate product selection. Position will provide backup to Data Entry for Consumer and Wholesale orders. This position will work closely with Customer Service Supervisor and Department Manager to prioritize and complete work daily.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Emails (in Genesys system)
- sending and receiving
- answering
- creating/editing
Emails (Microsoft Outlook) — Internal Company Email
- sending and receiving
- answering
Order updates in Atlas system
- editing orders
- creating — new and reship
- entering notes on order when needed
- These will be initiated from working the queues such as updating addresses, updating items, ship dates, delivery dates, etc. Work will be assigned via reports or direct queue work.
Monthly Clubs
- Editing orders & making sure reminders are to customers are done
- Declines are worked
- Cancellations are done for non-payment
TrustArc Requests
- Updating customer records opting out of third-party participation
Requirements:
- High School Diploma or GED
- Previous call center customer service experience required
- PC functionality including MS software (Word, Excel, Outlook, Teams)
- Ability to perform basic math
- Proficiency in English grammar, spelling and punctuation
- Attention to detail
- Excellent communication skills
- Good self manager & ability to work with minimal supervision
Apply here: 1800Flowers.com
Job Title: Customer Support Specialist
Date Posted: January 14, 2022
Job Type: Full-time
Pay: Unspecified
Description:
Curious about the future of event marketing?
SpotMe is the event management platform for B2B marketers. With over 2 million users and 400+ customers, G2 and Forrester say we are one of the key contenders in the space. Brands like SAP, Pfizer, and KPMG use SpotMe to drive demand, build connections and grow revenue. Our software powers virtual events, webinars, and hybrid meetings with apps, video, attendee engagement, and analytics.
Behind the magic stands a curious, diligent, and humble team with over 30 nationalities. A team that feels a deep pride in the work they do, a team that cares for each other, and a team that always chooses to play the next game.
Mission:
- Join our Support team ensuring the best-in-class customer experience for our digital experience and virtual events SaaS platform. Our Customer Support Team is located in the USA and Bulgaria operating in a follow the sun 24/7 model.
- Understanding and helping deliver efficient and superior customer support in our platform
- Report directly to the Customer Support Director
Responsibilities:
- Respond to internal and external customer queries in a timely and accurate manner, via chat, email, or phone.
- Accountable to qualify inbound leads coming from our public website and to secure discovery calls with our sales team
- Manage client incidents and requests through to resolution
- Provide first-line diagnostic and troubleshooting support as well as technical expertise to answer our customers’ questions
- Drive customer adoption and support ad-hoc training.
- Submit iOS and Android app releases
- Handle escalations with the engineering department
- Prepare FAQ’s, upgrade notes, articles in Knowledge Base, and document support related to processes and activities
- Work in shift rotations between 7 am and 12 am CST covering 7 days a week.
Requirements & Skills:
- Fluency in English, both written and spoken;
- Previous customer support experience desired, particularly with a software vendor
- Familiar with incident management platforms (Jira) and webchat solution (Intercom)
- Able to keep up with a fast-paced high-energy environment.
- Customer service-centric
- Ability to be independent in solving complex issues for clients
- Excellent interpersonal skills
- Curiosity, quick thinker, attention to details, and desire to learn and grow
- The rigorous mindset with high attention to details and execution accuracy
- Proactive, willing to get things done, and able to work independently
- Bachelor’s degree related to technology or engineering preferred
We are in hypergrowth mode and with demand exploding, we are rapidly scaling and expanding our teams. If working with us in shaping the future is the opportunity you are looking for, we want to talk to you. Our Work From Anywhere approach enables maximum flexibility for all our talents.
Apply here: SpotMe
Job Title: Outbound Representative
Date Posted: January 14, 2022
Job Type: Full-time
Pay: Unspecified
Description:
Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.5/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you’ll love today!
Position Purpose:
In this role you will take your exemplary customer service skills, patience, understanding and compassion to answer inbound phone calls for our clients’ members. You will answer questions related to their healthcare benefits. We offer opportunity for you to earn additional cash incentives for reaching your goals in addition to your base pay. We also offer medical, dental, vision, and 401K benefits as well as earned PTO. If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you. Become a FAN today, and be on your way to a rewarding career!
Job Requirements:
• Professionally handle a high volume of incoming calls
• Thoroughly and efficiently gather customer information, assess and fulfill customer needs and educate customers where applicable regarding products and services
• Ability to utilize and navigate multiple systems simultaneously
• Be dependable and meet all attendance requirements
• Resolve customer issues via one call resolution guidelines and/or escalated process
• Meet or exceed company and client performance metrics
• Maintain a balance between company policy and client benefit in decision making
• Continuously evaluate and identify opportunities to drive process improvements that positively impact our client and its customers
• Responsible for call disposition or compiling and documenting customer information as required
• Ability to accept and embrace changes within the current business environment
Qualifications:
• Ability to pass a drug screen and background check
• Dedicated area to work from in your home
• Internet speed requirement of 20 Mb/s for download speeds and 10 Mb/s for upload speeds (Wireless access is not permitted)
• Demonstrated passion for excellence with respect to treating and caring for customers, especially senior citizens
• Strong decision making and analytical abilities
• Ability to identify customer needs and clearly articulate products and services
• Schedule flexibility to include weekends, evenings, possible holidays and occasional overtime
• Highly developed sense of integrity and commitment to customer satisfaction
• Meet all attendance and dependability requirements
• Be a team player
System Requirements for Work At Home:
• The employee is responsible for purchasing/using their own equipment
• per specifications below:
• Flat screen 19” monitor(s) – quantity to be determined by client
• Processor: i5-6500 Intel 3.2 Ghz (minimum)
• Memory: 8GB
• Hard Drive: 250GB
• Video card, sound card, wired mouse, wired keyboard
• Operating System: Windows 7 or above
• Wired Ethernet connection
• PC Supports dual monitors
• Required headset
• Igel USB Key will be provided for access to Everise’s network
• Employee is responsible for maintaining current anti-virus definitions and OS updates
• Twice a year the employee will be required to complete a workstation audit to ensure
• all requirements are being met
If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.
Apply here: Everise
Job Title: Virtual Agent
Date Posted: January 14, 2022
Job Type: FT/PT (Unspecified)
Pay: Unspecified
Description:
We are seeking Virtual Service Agent to service incoming calls on existing individual bookings from travel agents and direct guests in an expeditious and efficient manner. Agent does this by establishing rapport and confidence with customers.
ESSENTIAL FUNCTIONS
- Excellent attendance and punctuality is an essential function of the job.
- Handle a high volume of inbound calls with varying degrees of questions and/or concerns and act as the primary customer service agent in processing or responding to basic customer requests, inquiries and/or bookings changes. Performs this by achieving productivity standards and goals set by the company while maintaining a high level of customer service inclusive of total number of incoming calls, length of call, and ACW (after call work).
- Actively participate in on-going feedback and coaching sessions from Quality Assurance, Supervisor, as well as contribute to team meetings
- Stay current on new information in regards to sales, new products, marketing campaigns and other sales and service initiatives through training, self-study, company newsletter, etc.
- Adhere to established escalation process to refer unresolved customer issues to designated call center team member or supervisor for further resolution and/or research
- Working weekends, including Saturday and/or Sunday is an essential function of the job
QUALIFICATIONS
- High School Diploma or GED
- Minimum 1 year of customer service experience required.
- Customer service experience in a hospitality industry or Contact Center preferred.
- Knowledge of Microsoft Office products preferred. Comfortable taking incoming calls via phone and computer.
- Ability to demonstrate excellent attendance and punctuality.
- Ability to resolve customer issues in a clear, calm, and diplomatic manner.
- Ability to demonstrate empathy.
- Ability to demonstrate good verbal and written communication skills required.
- Ability to demonstrate very good listening skills to interpret and address customer requests and needs.
- Ability to be a self-starter with a strong work ethic.
- Demonstrate creative problem solving skills.
- Demonstrate basic business acumen – balance between company revenue objectives and customer satisfaction.
- Effective at resolving challenging customer issues.
About Us
Carnival Cruise Line is the most popular cruise brand in North America and operates a fleet of ships designed to foster exceptionally safe, fun and memorable vacation experiences at an outstanding value. Our employees have a responsibility to be accountable for all actions. We consider the environment in all aspects of our business and have a responsibility to put safety and sustainability first. We live and share a positive attitude which is based on fostering an environment of inclusion, trust, a willingness to listen, openness and integrity. Doing this helps us to achieve our ultimate goal, which is to include FUN in everything we do! Speaking of fun, we are officially certified as a Great Place to Work aboard our ships as well as in our global corporate headquarters!Carnival Corporation & plc and Carnival Cruise Line is an equal employment opportunity/affirmative action employer. In this regard, it does not discriminate against any qualified individual on the basis of sex, race, color, national origin, religion, sexual orientation, age, marital status, mental, physical or sensory disability, or any other classification protected by applicable local, state, federal, and/or international law. Benefits as a member of Carnival’s Team:
- A comprehensive benefit program which includes medical, dental and vision plans
- Additional programs include company paid term life insurance and disability coverage and a 401(k) plan that includes a company match
- Employee Stock Purchase plan
- Paid vacation and sick time
- Cruise benefits
- An on-site fully accredited preschool educational program located at our Doral campus
- An on-site Wellness Center and Health clinic at our Doral campus
Apply here: Carnival
Job Title: Customer Experience
Date Posted: January 14, 2022
Job Type: Full-time
Pay: Unspecified
Description:
Do you love helping people? Are you thoughtful, humorous, and creative? Are working under pressure and communication two of your best skills? If you answered “yes” to all of the above, keep reading!
As a member of our Customer Experience (CX) team, you’ll be the voice of SeatGeek to our customers. You’ll resolve customer issues through a high volume of customer contacts (phone, email, and chat) and stay in the know about SeatGeek’s latest features, our enterprise clients, and SeatGeek ticketed events. We are passionate about providing ridiculously good customer service, and our Event Experts are some of the best in the industry.
Right now, we’re looking for candidates who are available to work in 8 hour shifts, and can also commit to working weekends. We’re looking for folks who can commit to working a 2pm-10pm PST or 9am-5pm EST schedule. The Customer Experience team assists our users 7 days a week, 365 days a year, so some holiday work will be required.
What you’ll do
- Provide specialized support for our customers through email, chat, and notably SeatGeek Enterprise customer phone support, with availability to work on the weekends
- Use metrics and consumer insight to help make SeatGeek better, and work with your managers to evaluate your performance amongst your peers and against success benchmarks
- Work daily with tools like Talkdesk, Zendesk, our internal admin, Slack, Google business tools, Github, Looker, Jira, and more
- Go above and beyond for our customers
- Attend 1 on 1 and group strategy meetings weekly
- As you become an expert in first point of contact support at SeatGeek, you will earn the ability to phase more project work into your job, handling more specialized and escalated customer contacts, and will be entrusted to use your time to make changes to benefit CX and SG as a whole
What you have
- You have a love for live events and understand that purchasing tickets to see your favorite band is not the same as buying a stapler. You can empathize with SeatGeek customers
- You have a bachelor’s degree (or equivalent experience) and experience working in Customer Service. Experience at a tech startup or high-volume company is a plus
- You have an understanding of the value of using data to make intelligent decisions and compelling arguments, and you aren’t intimidated by numbers
- You have strong communication skills and the ability carry on a conversation with anyone
- You have a passion for technology and customer experiences
- You have a strong work ethic, keep a level head, and aren’t easily flustered. You’re flexible when it comes to adjusting your responsibilities based on the needs of the business. You can adapt to seasonality and tech innovation
- Proficiency in Spanish is a plus
Perks
- Equity stake
- Flexible work environment, allowing you to work as many days a week in the office as you’d like or 100% remotely
- A WFH stipend to support your home office setup
- Flexible PTO
- Up to 16 weeks of paid family leave
- 401(k) matching program
- Health, vision, dental, and life insurance
- Annual subscriptions to Headspace, Ginger.io, and One Medical
- $120 a month to spend on tickets to live events
- Annual subscription to Spotify, Apple Music, or Amazon music
Apply here: Seat Geek
Job Title: Customer Care Representative
Date Posted: January 14, 2022
Job Type: FT/PT (Unspecified)
Pay: Unspecified
Description:
Grow with a company that is passionate about helping you maximize your full potential. Become a part of transforming customer and client experience through the utilization of our innovative work from home technology. At BroadPath we believe in assuming the highest intention for others, our employees are empowered through their voices which helps us to continue shaping the emerging future, bringing innovation, and flexibility to the Work from Home Industry. Through our tailored training programs, backed by our hands-on approach we ensure that you are set up to be successful on your first day. As part of our dynamic team, you will provide world class customer service to our members via inbound calls. You will assist them with questions surrounding their coverage, updating relevant account information, or helping resolve any inquiries they may have! Training Completion Bonus! Upon successful completion of onboarding paperwork, Corporate Compliance Training, and attendance of your paid training, you will receive our $100 Training Completion Bonus!
Responsibilities
- Associates are expected to meet or exceed established performance goals in the areas of efficiency, call quality, customer satisfaction, first call resolution, adherence, and attendance
- Work a highly regimented schedule with a full day of assisting customers on the phone
- Properly escalate telephone calls to escalated departments, process online call sheets and required documentation
- Ensure compliance with BroadPath, Client, and any job specific regulations in place for their team and role
Basic Qualifications
- Minimum 2 years of call center experience
- Some experience in money or financial customer service capacity, i.e. credit advisor, cashier, etc
- Maintain daily productivity and time management requirements
- Show excellent customer service skills, as indicated by Quality Assurance scores and other measures
- Strong customer service skills including diplomacy and the art of diffusing tense situations
- Excellent attendance and strict adherence to daily schedules is required in order to be successful in the job
- High School Diploma or GED preferred
Preferred Qualifications
- Previous call center experience
- Previous successful work at home experience
Note: Some of our call center positions require a specialized level of experience interacting with a particular type of customer such as a health insurance plan member or a financial services customer as examples. This specialized experience will be listed in the qualifications when it’s required for an available position.
Our Customer Care Representatives will enjoy the following benefits:
- Training completion bonus! Upon successful completion of onboarding paperwork, corporate compliance training, and attendance of your paid training, you will receive our $100 Training completion Bonus!
- Access to BroadPath’s Limited Medical Plan starting first of the month after 60 days of employment. After one (1) year of full-time employment, you will receive access to our Major Medical Plan and 401K
- Bhive Kit; includes a web camera that allows you to join our Connected Culture!
- Employee Referral Bonus Program (Uncapped)
- Weekly Pay
Apply here: BroadPath
Job Title: Customer Solutions Specialist
Date Posted: January 14, 2022
Job Type: Full-time
Pay: $25.70 per hour plus $0.70 remote work stipend
Description:
Customer Solutions Specialist
Compensation: $25.70/hour (this includes $0.70/hr remote work stipend)
If you’re searching for a full-time, permanent work-at-home career, we’ve got an opportunity for you to join our fast-growing team! Currently, we are employing legal residents within the states of Pennsylvania, Maryland, Delaware, Virginia, and Michigan. H-1B Visa Sponsorship Not Available, W2 only.
The WebstaurantStore is a leading e-commerce company that exists to meet the purchasing needs of food service professionals worldwide. As a remote employee, you’ll enjoy the same training and support to be successful in your position as employees at our physical corporate locations. We stay connected through video meetings, training sessions, and collaborative forums, and provide opportunities for you to connect with other employees from across the country. You will be provided with the essential computer equipment, such as hardware and software, needed to perform the job.
What we have to offer:
- A competitive benefits package including paid time off, medical/dental coverage (including telemedicine, 401k match, paid parental and maternity leave (based on tenure), and more
- Opportunities for growth and professional development
- In depth trainings on our varying selection of products and the services we offer
- Opportunities to collaborate and connect virtually across teams and departments
- Full time training staff
- Continuous support through various trainings and available mentorships
- A focus on work/life balance
- An office space located in Lititz, PA that you are welcome to utilize should you choose, and you are within driving distance.
What you can expect to learn:
- All about WebstaurantStore including the history, products we offer, the foodservice industry, and how to efficiently navigate our internal systems
- The ability to provide friendly, efficient, and accurate solutions for customers through phone, live chat and e-mail with the goal of customer loyalty and increased business sales
- Best practices when analyzing customer situations, investigating problems, and providing strategic solutions within our business model
- Ways you can foster a team-oriented environment by maintaining a positive, professional attitude in all correspondence both within and outside the company
- How to take initiative and use strategic thinking to ensure that WebstaurantStore.com is the leader in the online foodservice industry
What we’re looking for from you:
- Ambition To Learn And Grow
- An Internal Drive To Succeed
- Ability To Work On A Team And Independently
- An Entrepreneurial Spirit
- Critical Thinking And Problem-Solving Skills
- Excellent Verbal And Written Communication
- Proficient Typing Abilities
- Innovative And Ability To Challenge The Status Quo
- Ability to Work At A Computer For Extended Periods Of Time
- College Education (Preferred But Not Required)
To qualify, candidates must have:
- Access to a reliable and secure high-speed internet connection.
- Cable or fiber internet connections (at least 75mbps download/10mbps upload) are preferred, as satellite connections often cannot support the technologies used by WebstaurantStore to perform day-to-day tasks
- Access to a home router and modem
- A dedicated home office space that is noise and distraction-free.
- The space should have strong wireless connection or a wired Ethernet connection (wired connection is preferred, if possible)
- A valid, physical address (apartment, suite, etc.)
- PO Boxes are not supported as a physical address is required for you to receive your computer equipment
- The desire and ability to work and communicate in a professional environment with other team members via chat, webcam, etc.
Apply here: Webstaurant Store
Job Title: Financial Services Customer Service Agent
Date Posted: January 13, 2022
Job Type: Full-time
Pay: $15.50 per hour
Description:
Your interest in SYKES has come at an exciting time in our history. We’re excited to announce that SYKES is now a part of Sitel Group®️, one of the largest global providers of customer experience (CX) products and solutions. As you move forward with your job application, you may see some communications come from Sitel Group as well as SYKES. Join us as a Remote Financial Customer Service Representative to provide support for financial industry customers from the comfort and convenience of your own home! In this role, you’ll assist individuals via phone, delivering value-based solutions tailored to the unique needs of our customers. You’ll shine in this role if you have a passion for helping people and enjoy working independently in a remote, home-based environment.
Work with us and you’ll enjoy:
- Full-Time Schedule (40 hours/week)
- $15.50/hour
- 100% Paid Training
- Full benefits package including medical, dental, vision, life insurance, paid time off and company matched 401(k) retirement plan
- Employee Referral Program – (you’ll earn $150 for every referral with no limits)
- 100% free college tuition program through Ashford University (online) after just one year of employment!
When you’ll work:
- Week 1 is new employee orientation week, and you’ll work two hours per day to get set up and acclimated to SYKES
- Week 2 and 3 will be your training weeks and you’ll work Monday – Friday
- After training, you will work 8 – 8.5 shifts that fall between 10AM-10PM Mountain time with one weekend day off and one floating day through the week.
Required qualifications, skills and experience
Apply with us, if you possess:
- A high school diploma or GED and are at least 18 years old
- Excellent communication skills, both written & verbal
- A computer for your first week of training (PC or Laptop)
- General PC knowledge
- Hard-wired internet connection, stand-alone monitor, and a quiet, distraction-free workspace (we’ll provide the rest!)
Apply here: Sykes
Job Title: Claims Customer Service Representative
Date Posted: January 13, 2022
Job Type: Full-time
Pay: $16.85-$19.65 per hour
Description:
Job opportunities
- Claims Representatives care for customers recently in accidents by demonstrating empathy while setting up new claim reports; you’ll also offer customers additional products
- Inbound Sales Representatives share expertise of Progressive products and services to ensure appropriate insurance coverage through benefits selling
Must-have qualifications
- Two years of post-secondary education or higher
- Instead of the above, two years of relevant work experience
Bilingual positions are also available; must be fluent in Spanish (speak and read)
Training starts: March and April 2022
Permanent schedule: Schedules include late evening hours (all working until 11PM ET) and one weekend day
Work from home office requirements:
- Designated workspace free from noise and other distractions
- Remote office internet connection via DSL or Cable Modem with minimum speed of 10mbps down and 1mbps up
- Computer that is provided to you must be physically connected to the router or modem by a cable (no wireless connection)
- All Progressive hardware you receive needs to be connected to a surge protector
- High-speed internet access is at your expense unless otherwise required by law
Compensation
- $16.85-$19.65/hour
- Gainshare bonus up to 16% of your eligible earnings based on company performance
- An additional 10% when you work evening or weekend hours
Benefits
- 401(k) with dollar-for-dollar company match up to 6%
- Medical, dental & vision, including free preventative care
- Wellness & mental health programs
- Health care flexible spending accounts, health savings accounts, & life insurance
- Paid time off
- Paid & unpaid sick leave where applicable, as well as short & long-term disability
- Parental & family leave; military leave & pay
- Diverse, inclusive & welcoming culture with Employee Resource Groups
- Career development & tuition assistance
- Onsite gym & healthcare at large locations
Equal Opportunity Employer
Apply here: Progressive
Job Title: Technical Support Associate
Date Posted: January 13, 2022
Job Type: Full-time
Pay: $62,400 per year
Description:
GetThru is hiring a Technical Support Associate to join our support team for the 2022 election cycle. Our team provides clear, helpful, and kind support to help our clients with their important work in political campaigns, nonprofits, and educational institutions. Our Support team is committed to bringing our clients the best customer service and user experience possible. We pride ourselves on solving problems in a friendly yet efficient way. We value teammates who communicate how they would want to be spoken to. We are a female-led operation, and we share a commitment to promoting diversity in the technology field.
In this role, you will help our ThruTalk and ThruText clients resolve product issues via email and live chat. You will also work closely with our product and technology teams. We provide support to our clients seven days a week. Our shifts are 8 hours long and can start as early as 9am eastern and end as late as 12am eastern. You will be working five days a week with our great team, so schedule availability and flexibility are essential.
This is a remote, full-time, exempt position through November 30, 2022.
About You
- Someone who truly enjoys helping customers get the most out of SAAS products;
- Ability to process information, triage, and decide priority
- Eager to troubleshoot using their problem-solving skills
- Excellent verbal and written communication skills, including phone, web chat, and screen-share communications
- Experience using dialing and/or texting software at any level (i.e. caller/texter or admin)
- Comfort in collaborating with a fully remote team
- A willingness to ask for help and a commitment to continual improvement
What You’ll Do
- Triage and respond to incoming requests for information and assistance through emails and live chat
- Work with technology systems and various tools to manipulate data and diagnose issues
- Respond to client information requests (e.g. total usage, troubleshooting)
- Assist in the creation and maintenance of support documentation, user guides, and training videos
- Process and manage work requests for ThruTalk
- Assist in identifying proactive support opportunities and trends
Nice to haves
- Experience with a formal triaging system
- Direct experience with ThruTalk or ThruText
- Experience with technical and customer support, training, and documentation or related work
- Experience working on political campaigns
While experience matters, we care as much about work ethic, creativity, determination, and values alignment. Please be sure to note in your cover letter how your skills align with the role.
About GetThru
GetThru’s mission is to empower organizations to connect authentically with their audiences at scale while building a sustainable company committed to progressive social change. Our tools have been used by more than 2,000 organizations to send over 1 billion text messages and make more than 750 million phone calls for voter contact, volunteer recruitment, fundraising, polling, and more. We were the primary texting and calling vendor for the 2020 Biden-Harris campaign along with numerous other successful candidates at the national, state, and local level. We are an all-remote company with 50+ full-time staff spread across the US and Canada. And while our roots are in progressive politics, we love partnering with organizations of all kinds that share our passion for creating a better world.
Location
GetThru is an all-remote company. Work from anywhere in U.S. and Canada as long as there is an internet connection that allows you to fulfill your duties. We do require occasional work travel, including an annual in-person all staff retreat and semi-annual departmental retreats (pandemic permitting).
Compensation
- $62,400 yearly salary equivalent for the term of employment (through November 30, 2022)
- Additional compensation via bonuses and participation in profit-sharing
- Participation in employee stock option pool
- 401K + employer match that begins on or after 3 months of employment
- 100% Health / dental / vision benefits for employees, 100% for dependents
- 3 weeks of vacation time in year 1 and 2, with increases thereafter
- Additional benefits: wellness stipend professional development stipend, paid parental leave, charitable giving match.
Apply here: GetThru
Job Title: Client Services Representative (Customer Care)
Date Posted: January 12, 2022
Job Type: Full-time
Pay: $12.60 – $18.89 per hour plus Bonuses
** $1,700.00 Sign On Bonus**
Description:
The Role at a Glance
We are excited to bring on a Client Services Representative to join our Customer Care Team supporting Workplace Solutions in our Atlanta, GA or Omaha, NE offices or remote if outside of these key locations.
Background Details
The Customer Care Team will provide you with several weeks of paid training, coaching and development to perform in this fast-paced environment.
As a Client Services Representative, you will be responsible for resolving inbound calls from insureds, group administrators, brokers, sales representatives, etc. centered around their group benefits (Dental, Vision, STD, LTD, Life, Accident/Critical Illness, etc.). You will assist with inquiries regarding enrollment, billing, insurance continuation issues that arise, etc. In this role you will have a goal of single call resolution by utilizing knowledge of policies and procedures to communicate appropriate information. This opportunity will provide insight into the world of group insurance administration while gaining new skills through a defined career pathing and development program. If this sounds like a role for you, please read on!
What you’ll be doing
- You will communicate with roughly 50-60 customers throughout the day, answering questions and providing information regarding their insurance needs/questions through the utilization of multiple applications and platforms.
- You will perform basic task/transactions related to common programs and services by acquiring core knowledge required for the role. You will escalate client service issues/concerns to more senior team members and or management.
- You will communicate effectively through email/phone with internal/external stakeholders in a customer centric and professional demeanor while recognizing what needs to be done to meet customers’ expectations and demonstrates flexibility/responsiveness to meet customer needs on routine work independently.
- You will recognize general issues/concerns and identify/recommend process improvements to positively influence the team and quality.
- Training Schedule: Monday – Friday 7:30am – 3:30pm CST 6 weeks (no time off during training).
- Regular Schedule: Must be available to work Monday – Thursday between the hours of 7:00am – 7:00pm CST and Friday 7:00am – 5:00pm CST.
What we’re looking for
Must-have experience (Required):
- High School Diploma or GED
- Ability to communicate effectively (verbal/written)
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Must-have capabilities:
- Must have internet bandwidth of 12 Mbps (Megabits per second). Preferred bandwidth is 25 Mbps to perform at full capacity.
- *To check internet speed, go to ‘Google’ and type in ‘Speed Test’ and simply select ‘Run Speed Test’. This will run for roughly 30 seconds. Once complete you will receive a display showing your internet bandwidth.
Nice-to have Experience (Preferred):
- Customer service experience or data entry experience
- Ability to maneuver through multiple systems as needed
#LI-JM1
What’s it like to work here?
At Lincoln Financial Group, we love what we do. We make meaningful contributions each and every day to empower our customers to take charge of their lives. Working alongside dedicated and talented colleagues, we build fulfilling careers and stronger communities through a company that values our unique perspectives, insights and contributions and invests in programs that empower each of us to take charge of our own future.
What’s in it for YOU:
- A clearly defined career framework to help you successfully manage your career
- Leadership development and virtual training opportunities
- PTO/parental leave
- Competitive 401K and employee benefits
- Free financial counseling, health coaching and employee assistance program
- Tuition assistance program
- A leadership team that prioritizes your health and well-being; offering a remote work environment and flexible work hybrid situations
- Effective productivity/technology tools and training
Work Arrangement
Work from Home : Employees will work fully from home. Their job will not require the employee to come into the office, unless for special circumstances.
Lincoln will evaluate the following when setting the successful candidate’s wage rate:
• Prior work or industry experience.
• Education level to the extent education is relevant to the position.
• Unique skills
Apply here: Lincoln Financial Group
Job Title: Customer Experience Representative
Date Posted: January 12, 2022
Job Type: Full-time & Part-time available (Various Shifts)
Pay: $13.00 per hour
Description:
Who You’ll Work For
REEF’s mission is to connect the world to your block. We transform underutilized urban spaces into neighborhood hubs that connect people to locally curated goods, services, and experiences. With an ecosystem of 4,500 locations and a team of 15,000 people, REEF is the largest operator of mobility, logistics hubs, and neighborhood kitchens in North America. Together we are leveraging the power of proximity to keep our communities moving forward in a sustainable and thoughtful way.
What You’ll Do
As part of our rapidly-growing team of Customer Experience Representatives, you’ll handle calls, emails, SMS and chat interactions from REEF customers and partners across North America and Europe with professionalism and efficiency.
This is a permanent work-from-home position.
Operate with Speed, Agility and Accuracy
- Use critical thinking and decision-making skills to handle back-to-back interactions in a fast-paced, multi-tasking environment
- Toggle between multiple REEF systems and databases to look up information, update records, and log key details about customer interactions
- Maintain attention to detail and accuracy in both verbal (phone) and textual (email, chat, and SMS) communications
Champion Customer Success
- Foster customer success by efficiently resolving customer inquiries and complaints
- Demonstrate empathy and excellent listening skills
- Embrace performance-based targets and call monitoring/recording
What We Want from You
- High school diploma or equivalent certification
- Previous experience in a high-volume, fast-paced environment
- A strong work ethic and reliability with professionalism and poise
- Superior interpersonal, verbal, and written communication skills
- Maintain attention to detail while performing repetitive tasks
- Ability to work from a seated position at a desk and talk on the phone for 8 hours a day
- Designated workspace at home, with a reliable high-speed internet connection
- A knowledge of contact center policies and software, including CRM, phone systems, etc. is an asset but is not required
What We’ll Provide (Full-time)
Medical
Dental
Vision
Life and Disability
401K
Paid Time Off (PTO)
Career pathing and advancement opportunities
Computer, monitor, keyboard, and full training for REEF systems
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- Frequently operate small office equipment such as a computer, tablet, and copier/printer, telephone.
WORKING CONDITIONS:
Work is performed indoors for extended periods of time including up to the entire duration of a shift.
Apply here: Reef Full-time
Job Title: Provider Customer Service Representative
Date Posted: January 12, 2022
Job Type: Full-time
Pay: Unspecified plus $1,000.00 Sign On Bonus
Description:
$1,000 Sign On Bonus For External Candidates
You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.
Training classes start soon – apply today!
Turn on the news on any night of the week and you’re likely to hear about the changes that are sweeping through our health care system. It’s dramatic. It’s positive. And it’s being led by companies like UnitedHealthcare, part of the UnitedHealth Group family of businesses. Now, you can take advantage of some of the best training and tools in the world to help serve our members by interfacing and solving issues with their health care providers. As part of our Provider Services group, the quality of support you deliver will directly translate into better care for their patients. This is no small opportunity. This is where you can bring your compassion for others while building your career.
This position is full-time (40 hours/week) Monday – Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00am – 8:00pm. It may be necessary, given the business need, to work occasional overtime.
We offer 12 weeks of paid training. The hours during training will be 8:00am to 4:30pm, Monday – Friday. Training will be conducted virtually from your home.
*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.
Primary Responsibilities
- Answer incoming phone calls from health care providers (i.e. physician offices, clinics) and identify the type of assistance the provider needs (EG. benefit and eligibility, billing and payments, authorizations for treatment, explanation of benefits)
- Focus on resolving issues on the first call, navigating through complex computer systems to identify the status of the issue and provide appropriate response to caller
- Deliver information and answer questions in a positive manner to facilitate strong relationships with providers and their staff
- Complete the documentation necessary to track provider issues and facilitate the reporting of overall trends
This role is equally challenging and rewarding. You’ll interact with providers with the intent to develop a relationship with them. Within a high volume setting, you’ll need to develop knowledge of our various products and multiple levels of benefits within each product in order to best assist our providers/customers.
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
- High School Diploma / GED (or higher) OR equivalent work experience
- Minimum of 2+ years of combined education, work and/or volunteer experience.
Preferred Qualifications:
- Health Care/Insurance environment (familiarity with medical terminology, health plan documents, or benefit plan design)
- Social work, behavioral health, disease prevention, health promotion and behavior change (working with vulnerable populations)
- Sales or account management experience
- Customer Service experience
Telecommuting Requirements:
- Required to have a dedicated work area established that is separated from other living areas and provides information privacy
- Ability to keep all company sensitive documents secure (if applicable)
- Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
Apply here: United Health Group
Job Title: Relish Support Associate
Date Posted: January 11, 2022
Job Type: Full-time
Pay: $42,750 – 47,000 per year
Description:
The Relish Support Team makes sure Relish orders are delivered successfully by tracking deliveries and communicating with Relish customers and CPs. The Support Team works closely with the Relish Ops, Product Developers, Account Management, and Sales teams to troubleshoot product and technical issues, support catering partners, and manage customer relationships. As a Relish Support Associate, you would be responsible for monitoring orders being delivered during your shift and completing Relish customer service tasks which include, but are not limited to, monitoring the Relish inbox, inbound phone queue, and answering frontline agent pings.
You have:
- An innate sense of responsibility and ownership for the work you do
- A go-beyond helpful approach to solving problems internally and externally
- Excellent communication skills over the phone, email, and text
- Confidence in multitasking
- An ability to learn and become competent with new technology systems
- Eagerness to help a small team grow and scale
- Adaptability to a quickly changing work environment
- A sense of urgency when solving problems
- The ability to prioritize issues appropriately
- Interest in collaborating with all Relish departments as we Aim High and build Relish together
- Ability to work both independently and collaboratively within the team
- An excitement for working to making things better
- Experience working on a small team (Nice to have)
- Cross training in Relish Support (Nice to have)
You will:
- Use email, phone, and text messaging to communicate with Relish customers and Catering Partners about active Relish orders
- Build relationships with the admins of accounts to make sure ongoing issues are addressed and the client is happy with Relish. You will also collaborate with Account Management on managing these relationships
- Review Relish customer reviews and follow up on addressable issues
- Collaborate with the Product and Engineering teams as new customer service tools are built
- Work with the Relish Ops team to support Relish Catering Partners
- Coordinate with the ezDispatch team about driver assignment and delivery issues
Starting Salary Range: $42,750 – 47,000
ezCater does not sponsor applicants for work visas or legal permanent residence.
What you’ll get from us:
You’ll get a terrifically compelling opportunity, in an environment of radical transparency, open access to all the data, and collaborative colleagues at every level of our organization. You’ll also get sane working hours and great flexibility around work/life balance.
Have people in your life – of any age – who always, often, or sometimes need your help? We make room for that. Have a bad thing or a good thing happen to you? We make room for that, too.
Oh, and you’ll get all this: Market salary, stock options that you’ll help make worth a lot, the usual holidays, all-you-can-eat vacation, 401K with ezCater match, health/dental/FSA, long-term disability insurance, remote-hybrid work from our awesome Boston or Denver offices OR your home OR a mixture of both home and office (you choose!), a tremendous amount of responsibility and autonomy, wicked awesome co-workers, cupcakes (and many more goodies) once we get back to our offices, and knowing that you helped get this rocket ship to the moon.
Apply here: Ez Cater
Job Title: Contact Center Representative
Date Posted: January 11, 2022
Job Type: Full-time & Part-time Available
Pay: $10.10 – $15.15 per hour
Description:
WE’RE HIRING 1,000 WORK AT HOME STAFF TO SUPPORT FEDERAL, STATE, AND COMMERCIAL CLIENTS
MCI is looking for nationwide work at home customer service, help desk, technical support, and sales representatives to support April demand. In these roles, you will handle inbound customer inquiries, or troubleshoot basic technical issues, and assist customers in adding or removing products and services. There are full-time and part-time positions available for almost any schedule, day, night, seven days a week. In a lot of cases, you can make your own schedule. The positions offer competitive base pay ($10.10 HR to $15.15 HR) commensurate with experience, role, schedule, level, plus benefits for full-time, paid vacation, and variable bonus and contest incentives. All it takes to get started is for you to complete an easy online application and an informal interview with a talent acquisition specialist. If you do not have your equipment, MCI will provide it. You will need a home broadband connection
POSITION RESPONSIBILITIES
WHAT DOES A WORK AT HOME CONTACT CENTER REPRESENTATIVE DO?
This position supports customer service, technical support, and customer sales interactions. This role requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure best in class customer experience. In addition to being the best in the business when it comes to customer interactions, you will need to be confident, fully engaged, a team player, and dedicated to bringing a positive and enthusiastic outlook to work each day.
Our entry-level Contact Center Representatives are responsible for the following tasks:
- Listen to customers, understand their needs, and resolve customer issues
- Utilize systems and technology to complete account management tasks
- Recognize sales opportunity and apply sales skills to upgrade
- Explain and position the products and processes with customers
- Appropriately escalate customer dissatisfaction with managerial team
- Ensure first call resolution through problems solving and effective call handling
CANDIDATE QUALIFICATIONS
WONDER IF YOU ARE A GOOD FIT?
MCI provides all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated.
Qualifications
- Must be 18 years of age or older
- High school diploma or equivalent
- Excellent organizational, written, and oral communication skills
- The ability to type swiftly and accurately (20+ words a minute)
- Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
- Basic understanding of Windows operating system
- Highly reliable with the ability to maintain regular attendance and punctuality
- The ability to evaluate, troubleshoot, and follow-up on customer issues
- An aptitude for conflict resolution, problem solving and negotiation
- Must be customer service oriented (empathetic, responsive, patient, and conscientious)
- Ability to multi-task, stay focused and self manage
- Strong team orientation and customer focus
- The ability to thrive in a fast-paced environment where change and ambiguity prevalent
- Excellent interpersonal skills and the ability to build relationships with your team and customers
CONDITIONS OF EMPLOYMENT
- Must be authorized to work in their country of residence (The United States or Canada)
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results
- Must be willing to submit to drug screening. Job offers are contingent on drug screening results.
COMPENSATION DETAILS
WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?
We believe that hard work should pay off, so we make sure that our compensation and total rewards are competitive. Standard starting compensation is commensurate with experience. Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year.
Employees earn paid time off as well as paid holidays and paid training opportunities. Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include monetary incentive and prizes such as computers, tablets, phones, TV’s, trips, tickets, and even cars. In addition to our standard group benefits offering for full-time employees following 90-days of employment, all employees are eligible to opt for our MEC medical plan after only 30-days of employment. Benefits options and plans vary slightly by location.
JUST A FEW OF THE BENEFITS
- Medical, Dental, and Vision Coverage Options
- Paid Time-Off
- Regular Raises
- Advancement Opportunity
- Fun, Engaging Work Environment
- Casual Dress Code
- Cash and Prize Contests
SCHEDULE REQUIREMENTS
NEED A SCHEDULE THAT WORKS WITH YOUR LIFE?
We can offer a wide range of scheduling options for qualified candidates. There are multiple shifts and weekly work variations available to our team members. Please ask a Talent Acquisition Specialist about the different types of creative scheduling options that are available at your location. Whether you are a busy parent, student, or just want control of your work-life balance, flexible, customized scheduling is one of the perks of working at our organization.
WORK FROM HOME REQUIREMENTS
Work Area
- Quiet workspace free of background noise and distractions
- Private area acceptable for webcam use
Wired High-Speed Internet Connection
- Download Speed 20 Mbps (minimum)
Personal Desktop or Laptop Computer
- PC (Not a MAC)
- Windows 10 Operating system
- Intel Core i5 Processor
- 8Gb Memory (RAM)
- 256Gb Hard Drive (Storage)
- 1 USB Type A 2.0 (Standard headset USB)
- 1 RJ-45 Connection (Internet Ethernet Cable)
Headset & WebCam
- Approved Corded USB Noise Canceling
- Internal or External Web Camera
Apply here: MCI
Job Title: Customer Service Representative 1
Date Posted: January 11, 2022
Job Type: Full-time and Part-time Available
Pay: Unspecified
Description:
We are looking for a few Customer Service Representatives to join our team of incredible people. Sitel Group® partners with the world’s best-loved brands, from Fortune 500 companies to local startups, to build strong relationships with their customers. We want people who have an excellent personality, empathy and strong work ethic.
Our people are our greatest asset. Once you join our team, we invest in you, with internal programs, training and initiatives to develop your skills and help you reach your goals.
About You
- You have the ability to multi-task
- You are eager to advance your career with a reliable company
- You can problem solve with a can-do attitude
- You enjoy working with a team as well as independently
- You are 18+ years of age
- You have a high school diploma (higher education preferred)
- You pass a criminal background check
About The Job
- Handle inbound service calls
- Drive customer satisfaction through voice, chat, and/or email communications
- Navigate through multiple systems
- Ongoing training and skill development
About The Benefits
- Paid professional training
- Employee discounts
- 401K retirement plan with company match
- Growth opportunities through various development programs
- SitelFit wellness program
- Job stability
- Life-long skills and experience
- Excellent work culture
How To Apply
We have a non-standard application process. To kick things off, our application includes an assessment that covers the questions we would typically ask at the start of an interview and shows you what a day in the life is like at Sitel. This speeds up the process and helps us get to know you better. After you apply, one of our recruiters will contact you for an interview.
Learn, Lead & Grow at Sitel Group®
We believe experiences are everything, and that happy associates are successful ones. That’s why we give our people the tools and the freedom to learn, grow, have fun and be themselves.
- GROW AS YOU GO. We invest in you, with internal programs, training, and initiatives to develop your skills and help you reach your goals. We promote from within. We provide you with the tools, skills, and resources to develop, both professionally and personally. You choose where you want to go; we help you get there.
- BE BOLD, BE YOU. #SitelLife represents our commitment to our people -to YOU. It’s about coming exactly as you are. We empower everyone to live their truth, be themselves and use their voice -and we give them a platform to do so.
- WORK TOGETHER TO MAKE AN IMPACT. We strive to make the world a better place and empower others to do the same. We are mission-driven -and we leverage the power of our people to make a positive impact in the communities in which we live and work.
- GAIN STABILITY, EXPAND POSSIBILITIES. We celebrate successes and reward our people for the hard work they do every day. We offer benefits to keep you healthy and happy, such as paid time off and referral bonuses. Plus, fun perks like employee discounts.
- MAXIMIZE YOUR EXPERIENCE. We value open, honest, and constructive conversation. We encourage you to speak up -and we listen when you do. Through MAX, our global community, we leverage our people’s innovative ideas, experiences, and feedback to shape and drive the future of Sitel Group.
Apply here: Sitel Group
Job Title: Associate Representative, Member Services
Date Posted: January 11, 2022
Job Type: Full-time
Pay: Unspecified
Description:
Provides new and existing members with the best possible service in relation to billing inquiries, service requests, suggestions and complaints. Resolves member inquiries and complaints fairly and effectively. Provides product and service information to members and identifies opportunities to maintain and increase member relationships. Recommends and implements programs to support member needs.
KNOWLEDGE/SKILLS/ABILITIES
- Responds to incoming calls from members and providers excluding provider claims calls.
- Accurately records all calls as applicable.
- Achieves individual performance goals as it relates to call center objectives.
- Assists callers with Web Portal registration and utilization.
- Engages and collaborates with other departments as applicable.
JOB QUALIFICATIONS
Required Education
HS Diploma or equivalent combination of education and experience
Required Experience
0-1 year
Preferred Education
Associate degree or equivalent combination of education and experience
Preferred Experience
1-3 years
To all current Molina employees: If you are interested in applying for this position, please apply through the intranet job listing.
Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.
Apply here: Molina Healthcare
Job Title: Virtual Cal Center Agent
Date Posted: January 10, 2022
Job Type: FT/PT (unspecified) – Independent Contractor
Pay: Unspecified
Description:
PREFERRED SKILLS
- Highly organized & Self-motivated
- Excellent phone & People skills
- Intermediate PC Proficiency
- Flexible and a team player
- Ability to provide excellent customer service
- Contact center experience is a plus
- No office to go to. Entirely virtual.
- No VPN required. Faster speeds.
- No dedicated landline needed. Softphone included.
Apply here: ACD Direct
Job Title: Call Center Agents
Date Posted: January 10, 2022
Job Type: FT/PT (unspecified) – Independent Contractor
Pay: Depending on call volume, utilization, incentives and how much you commit, hourly earnings could range from $12-$17 per hour.
Description:
As an Independent Contractor Agent, you can:
- Set your own schedule to work around your life.
- Enjoy the freedom and flexibility of being your own boss.
- Work from home or any quiet place.
Our Clients look for people who are comfortable:
- Conducting inbound/outbound customer service calls. Creatively solving problems.
- Quickly assessing customer needs and providing sound solutions.
- Documenting details of calls and customer interactions.
- Managing multiple systems, programs, and screens simultaneously.
Successful Independent Contractors will have the following skills:
- Minimum 1 year of phone based, customer service experience
- Computer skills including navigating multiple tabs, windows and systems
- Strong customer service and written skills
- Comfortable empathizing and remaining patient with difficult callers
Earning Potential:
As an independent contractor, you will submit invoices and receive payment for completed services. Programs have varying pay structures, but most programs pay for time spent talking on the phone and assisting callers. You may also receive performance-based pay or other incentives. Depending on call volume, utilization, incentives and how much you commit, hourly earnings could range from $12-$17 per hour.
As a self-employed 1099 Independent Contractor Agent providing virtual call center services to Liveops’ clients, you will be responsible for your own tax obligations. Actual earnings may vary depending on client opportunity and support required. Independent Contractors are responsible for expenses and control their profit and loss.
Application and Certification:
Liveops path to becoming an Independent Contractor Agent:
- Complete an application to join Liveops Nation, which includes passing a background check
- The background check requires a $24.99 processing fee paid directly to our vendor
- View our background requirements here
- The background check requires a $24.99 processing fee paid directly to our vendor
- Sign an Independent Contractor Agreement
- We have a variety of programs starting every week
- Client opportunities may have additional requirements, including expanded client-specific certification. Some client programs may require Independent Contractor Agents to provide services above-posted minimum standards to maintain eligibility.
- Liveops is currently accepting applications in the following states: AK, AL, AZ, DC, DE, FL, GA, IA, ID, IL, IN, KS, KY, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NM, NV, OH, OK, PA, RI, SC, SD, TN, TX, VA, WV, WY
Important Things to Note:
Hours:
Independent Contractor Agents choose their own schedule by self-scheduling in 30-minute blocks. You get to dictate when and how often you commit to providing services. Keep in mind, the more you service, the higher your earning potential!
Technical Requirements:
Please review the Liveops basic technology requirements by clicking here
- Some clients may require additional security measures and technology equipment
- Liveops systems are not currently compatible with Mac or Chromebook
Apply here: Live Ops
Job Title: Customer Service – Phone & Email Support
Date Posted: January 10, 2022
Job Type: FT/PT (unspecified) – Independent Contractor
Pay: Earn up to $17.10 an hour & try something new.
Description:
What work will you be performing?
You’ll be providing customer service (taking inbound phone calls, answering chat messages, & responding to emails) for Fortune 500 companies.
You will interact with customers through phone and/or chat/email, helping them with anything they need!
What You’ll Do
- Work from home, or any quiet place with a closed door
- Choosing when & how often you want to work
- Respond to chats, emails, and calls from customers
- Quickly help customers with good solutions
- Solve problems in a creative way
- Document details of calls & customer interactions in the appropriate systems
- Type and talk at the same time
- Navigate multiple systems, programs, and screens at the same time
Who You Are
- Great communication skills (verbal and written)
- Can type 25 WPM or more with 90% accuracy
- Solid computer skills, including typing and navigation
- Comfortable empathizing and remaining patient with difficult callers
*Earning Potential
Projects will have varying earning potential, but all projects pay for time spent talking on the phone & assisting customers (unlike other gig companies – we pay you for available time!) You may also receive performance-based pay & other incentives (earnings depend on hours worked, project, type of support provided, etc).
As a self-employed 1099 Independent Contractor providing work-from-home customer support services, you are responsible for your own tax obligations. Actual earnings may vary depending on campaign, call type, call volume, and other factors. Independent Contractors are responsible for expenses and control their own income.
Scheduling & Hours
GBA’s providing service on the Omni platform choose their own schedule by self-scheduling in 30-minute or 1-hour blocks. You get to choose how when & how often you provide services. The more hours you work, the more you can make!
Apply here: Omni Interactions
Job Title: Call Center Representative
Date Posted: January 8, 2022
Job Type: Full-time
Pay: $16.00 to $17.50 per hour
Description:
This entry-level position provides outstanding customer service to our borrowers who have student loans owned by the federal government. This role is intended to be a 9–12 month role with the possibility of longer term employment. We ensure our team members are destined for success by offering a comprehensive training program created by our knowledgeable training staff. Our dedicated Call Center Representatives provide a positive experience for all customers.
Here, at PHEAA, we value customer commitment, quality, accountability, development, leadership, and diversity.
Location: 100% Remote (Must be in a commutable distance to State College, PA office location)
Training Shift: Monday – Friday, 8:00 am – 4:30 pm
Shift: Monday – Friday, 12:30 pm – 9:00 pm
Salary: $16.00/hour (A $1 shift differential will be provided for these 12:00 p.m. – 9:00 p.m. shifts)
Pay Increase: Pay will increase to $17.50 after 6-months of continuous employment (includes shift differential)
Retention Incentive: A lump sum cash payment may be available to employees who remain employed for specific employment periods (currently being developed).
Job Responsibilities
- Call Center Representatives answer inbound calls handling a variety of complex account issues.
- Answer questions identify the root cause of the call and research to resolve the customer inquiry upon first contact. Interactions with customers are based on federal regulations, PHEAA objectives, and department policies.
- Assist customers with troubleshooting online account issues and utilizing online tools that are available.
- Update customer and account information as needed.
- Process incoming correspondence, forms, or other documents received from customers.
- Counsel customers in achieving successful repayment of their student loans. This includes but is not limited to answering payment and billing inquiries, discussing repayment plan options and eligibility, payment alternatives, interest accrual, forgiveness programs, and consolidation.
- Handle difficult or escalated call types and assist with resolution.
- Will work with one or multiple customer support lines.
Additional Benefits:
Call Center Representatives have the option of enrolling in the Bronze Medical Insurance plan from day one of employment and will be required to join the State Employees Retirement System. Learn more about these benefits here: https://www.pheaa.org/about/careers/index.shtml
Required Skills
- Computer literacy and knowledge of MS Office
- Prior customer service experience.
Additional Job Requirements:
- Must successfully complete a 7-week training program which is a combination of lecture and practice on live customer accounts as well as performing account adjustments. Due to the amount and complexity of information, time off will not be permitted during the training period.
- Ability to multi-task, problem solve, and perform in depth research while assisting the customer.
- Applicants must be able to meet the below internet and security requirements in order to work from home.
- Have a private, residential, high speed internet connection (defined as a minimum of 200 Mbps)
- Have a wired ethernet (direct) connection from PHEAA-supplied equipment to the home router OR have a wifi router that is configured to support WPA2 AES encryption in order to work wirelessly.
- Must be a resident of Pennsylvania.
Preferred Qualifications and/or Experience:
- Associates degree and two years’ experience working in an administrative role providing exceptional customer service.
- Proficiency in Microsoft Office Suite including intermediate knowledge of Word and Microsoft Excel.
- Additional Language Skills: Fluent Spanish a plus
Conditions of Employment
- This position will support a federal government contract. Applicants must be able to obtain Public Trust security clearance as required of federal government contractors to include a background check conducted by the U.S. Government to determine eligibility and suitability for federal contract employment for public trust or sensitive positions. For this level of clearance, the federal government requires applicants to possess U.S. citizenship. In light of this federal government requirement, PHEAA will be unable to hire applicants without United States citizenship for such positions
Apply here: PHeaa
Job Title: Customer Support Associate
Date Posted: January 8, 2022
Job Type: Full-time
Pay: $15.00 per hour
Description:
We’re looking for someone with experience in customer support and an excellent track record for creating a positive customer experience to help our growing Customer Support team! For reference, we support two customer groups: our drivers (the lovely team that delivers packages) and our customers (the lovely people that receive packages from other brands we deliver).
Reporting to the Supervisor, Customer Support, the Customer Support Associate ensures the needs of our shared customers are met and communicates with the driver and client teams to provide a seamless experience with each delivery. You will support the operation in real time, making decisions as to when a concern may need further escalation and resolving customer concerns. As you solve problems, you will communicate any relevant information to additional teams that may be impacted by these changes.
You have a robust understanding of the tools that make your team successful, and will understand how to work cross functionally with the Ground Operations, Driver, and Client teams.
Pay: Starting pay for this role is $15.00/hr and 40/hrs per week!
What You’ll Do
- Manage work flows as assigned by lead on shift
- Notify lead of any pressing / urgent issues needing attention or escalation
- Identify and assess customers’ needs to achieve the highest level of satisfaction
- Provide accurate, valid, and complete information by using the tools, techniques, and resources provided to you
- Follow communication procedures, guidelines, and policiesHandle customer complaints, provide appropriate solutions and alternatives in a timely manner and follow up to ensure resolution
- Assist in maintaining CSAT metrics and team KPI’s
- Complete customer feedback templatesIdentify potential positive review opportunities and forward to your leadership team
- Highlight positive customer experiences and feedback
- Attend weekly team meetings to identify, discuss, and solve any ongoing projects, process improvement ideas, product features, etc.
Who You (Ideally) Are
- Proven customer support experience or experience as a Client Service representative
- Customer centric focus and ability to adapt / respond to different type of personalities
- Excellent communication and presentation skills
- Ability to multi-task and prioritize
- Manages time effectively and with little or no supervisionAbility to troubleshoot, follow a standard operating procedure, and utilize all resources
- Must be technology driven and able to learn new product features and systems in a fast paced environment
- Culture fit – positive and uplifting attitude.
- Willingness to support your team, its growth and development, while fostering an environment that encourages diversity and inclusion.
- Ability to not only work well with others from all backgrounds and ethnicities, but to be the foundation and backbone of a progressive minded team.
What We (Currently) Offer
- Health Insurance (medical, dental, vision)
- Equity in a super fast growing start-up (if you aren’t sure what equity is, click here to take a quick read!)
- Work From Anywhere (or one of our offices when deemed safe to do so)
- * We’re relatively new, so our benefits package is continuing to evolve, so help make suggestions if you choose to join us!
Apply here: Veho
Job Title: Customer Support
Date Posted: January 7, 2022
Job Type: Full-time
Pay: Unspecified
Description:
Dover is looking to expand our Customer Support team. This team has a diverse background but we all love helping our customers find the perfect candidate for their open roles. As an early employee, you’ll have the opportunity to grow immensely within the company.
Your day to day work will involve helping to onboard new customers, and being the first touchpoint for any and all questions they may have. Obsessed with providing stellar customer service and support, you’ll proactively sweep our communication channels (Slack, Email) to ensure that no ball is dropped. Our customers will know they can rely on you to be prompt, responsive, available, and friendly. Behind the scenes, our team will depend on your organization skills to keep us aligned. This is a highly collaborative role in addition to managing tasks and a high volume of customer tickets.
You will report to our Customer Support Lead, who works directly beneath the CEO. We are a small and growing team, so your responsibilities will evolve rapidly. As an early hire, you will have unparalleled opportunity for ownership and growth within the company.
The Responsibilities
- Help onboard new customers
- Create documentation & help center materials for our customers
- Be an expert in the way the Dover product works
- Use a variety of tools — Calendly, Clubhouse, GSuite (Sheets, calendar & mail) Slack & Notion to communicate with the team & take notes
- Work with the Dover product team to make Dover an even better solution for our customers
- Respond to customer queries in a timely and accurate way, via email or Slack
- Identify customer needs and help customers use specific features
- Analyze and report product bugs
- Follow up with customers to ensure their technical issues are resolved
- Gather customer feedback and share with our Product, Sales and Marketing teams
About You
- You’ve worked in a customer-facing role
- Bonus: You’ve worked at a B2B company
- You have 2+ years of professional working experience
- You are a great communicator and have excellent email hygiene
- You have used technologies like CRMs/ATS, and are really good at getting up to speed with new technologies
- You are comfortable with creating high-quality documentation, both internal and external
- You’re extremely organized and detail oriented
- You have a growth mindset — you welcome feedback and constantly want to improve
- You are customer service oriented and communicative
- Bonus: You love sheets and flowcharts
Our Commitment to Diversity
At Dover, we are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We do this because we know the more inclusive we are, the better our work will be.
Dover does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.
All employment is decided on the basis of qualifications, merit, and business need. We encourage candidates of underrepresented backgrounds to apply.
Benefits
Development
- Competitive salary and meaningful equity
- Support for personal and professional development outside of work
- Opportunities to grow within the company
- 401k
Wellness
- Comprehensive health and dental benefits covered 100%
- Daily lunch
Flexibility
- All the tools you need to do your best work, including laptop, monitor, desk, chair, and more
- Flexible work schedule
- Unlimited PTO plus mandatory 2 week vacation
- Travel budget to visit New York and/or San Francisco offices
Apply here: Dover
Job Title: Call Center Representative
Date Posted: January 6, 2022
Job Type: Part-time
Pay: $12.00- $16.00 per hour
Description:
Save lives from the comfort of your home with VRI!
Ever wanted to make a difference in people’s lives while staying in your pajamas? Ever wanted to ditch the angry customer service calls, complaints, and upselling and spend you day talking to people who actually want to talk to you? THIS IS IT!
At VRI, our representatives answer alerts from parents and grandparents all over the country to help them feel safe, secure, and supported. Sometimes, we are there just to chat – and that’s ok! No hard call time limits for our reps. Sometimes they need a little extra support – and our software guides you through simple steps to get it to them. You’ll hear thank you multiple times a day – not just from our clients, but from the leadership team who is there to make your life easier.
Part Time Schedule: Start Date February 14, 2022
With VRI’s part time opportunity, you can enjoy flexible schedule within our minimum requirements:
- Minimum of 15 hours per week
- Maximum of 28 hours per week
- 4 Hours must be worked on Saturday or Sunday each week
- Shifts range between 6:00am – 12:00am EST
- Shifts are available in 2-hour blocks
- Shift availability will vary from week to week based on business needs
- Shift availability is first come first serve
Responsibilities
- Learn material and pass required tests for TMA Five Diamond certification.
- Monitor high volume of medical alert, secondary alarms, and inbound phone calls with genuine concern.
- Receive alarm system calls or incoming telephone calls regarding emergency and non-emergency police and fire service, emergency ambulance service, information and after hours calls for departments within a city.
- Answer alarms and inbound phone calls according to protocol and determine response requirements and relative priorities of situations, and dispatch in accordance with established procedures including determining location and type of response required.
- Answer customer questions using scripted and non-scripted responses.
- Record details of calls, dispatches, and messages.
- Troubleshoot alarm systems, and report malfunctions to ensure units receive necessary maintenance.
- Answer routine inquiries and relay information and messages to and from appropriate agencies, departments, and to all other individuals or groups requiring notification.
- Maintain access to, and security of, highly sensitive materials.
- Other duties as assigned.
Qualifications
- Required High School Diploma or GED
- For the remote capability at VRI you will be required to have a minimum of the following download and upload speeds. Download Speed: 5Mbps Upload Speed: 2Mps
- Ability to work flexible hours and overtime when needed
- Self-motivation and the ability to work independently and with teams
- Proficient in the use of Word, Excel, Outlook, and PowerPoint
- Excellent oral and written communication skills
- Proficient in managing multiple tasks as the same time
Apply here: VRI
Job Title: Customer Support Associate
Date Posted: January 6, 2022
Job Type: Full-time
Pay: Unspecified
Description:
Customer Support provides post-sale support to customers via written and verbal communication in numerous areas, including all MINDBODY’s software products, accounts receivable, payment processing, retention, and account updates. Customer Support is responsible for delivering world class support, retaining customers, and driving customer revenue growth.
JOB SUMMARY:
The Customer Support Associate provides the first level contact support to MINDBODY customers by utilizing multiple methods of contact. This position works in a high-volume contact center environment and is responsible for answering calls and emails to appropriately resolve customer inquiries. The Customer Support Associate handles customer inquiries by gathering information by questioning through curiosity to identify the nature of the problem and troubleshoot foundational technical product-related issues.
MINIMUM QUALIFICATIONS AND REQUIREMENTS:
High School Diploma or equivalent experience
One (1) year of related customer service or call center experience
Ability to handle a high volume of support related inquires with the ability to deliver professional customer service through both verbal and written communication
Ability to present information in a clear and understandable manner and respond to customer questions in one-on-one and/or group settings
Ability to actively listen and allow others to speak without unnecessarily interrupting; and provide support by questioning through curiosity to gain a full understanding of customer needs
Familiar with internet browsers and settings, multiple phone lines and basic email functionality
Ability to quickly learn technical products and functions with an interest in understanding software solutions
Ability to have a customer-service focused mindset and act with the customer’s needs in mind
Ability to quickly develop a rapport and relate to diverse populations; and can diffuse high-tension situations comfortably
Ability to interact with colleagues and customers in a tactful and professional manner
Ability to multi-task and use time effectively and efficiently; and concentrate efforts on the more important priorities with frequent interruptions or distractions
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Intake of technical product support to customers through a variety of channels, which may include, but is not limited to; phone, email, and web forums.
Resolve customer issues, questions and problems related to services or products by gathering information by questioning through curiosity and identifying the best resolution or appropriate next steps.
Troubleshoot basic product-related issues and update account information as necessary.
Appropriately escalate complex issues to higher-level support tiers and/or management.
Provide quality service to customers that meets our customer expectations and in accordance with the department’s guidelines and policies.
Take the appropriate level of inbound contacts and provide a high-level of engagement with the customers to assist them with a resolution to their product related issue(s).
Follow internal Knowledge Centered Support processes to accurately answer customer questions and to maintain knowledge bases.
Provide education to customers on product features or additional services to meet their needs.
Document customer interactions and call related notes under the customer’s profile and in applicable systems.
Acquire the Level 1 Customer Support Certification.
All other duties as assigned.
WORK ENVIRONMENT AND PHYSICAL DEMANDS:
Dexterity of hands and fingers to operate a computer keyboard.
This position is mostly stationary and will be required to remain stationary for extended periods of time.
Specific vision abilities required by this position include close vision, color vision, and the ability to adjust focus.
The noise level in the work environment is usually moderately quiet but may have frequent interruptions or distractions.
Apply here: MindBody
(This job is listed under Locations-US Remote)
Job Title: Customer Service Representative
Date Posted: January 6, 2022
Job Type: Full-time
Pay: Unspecified (Salary position with benefits starting day 1)
Description:
This position is fully remote work from home and can be done from anywhere in the United States. PC equipment needed to do this job would be provided.
Summary:
This is a salaried position that provides additional bonus incentives based on team performance. Kennametal offers world-class career growth opportunities in addition to a highly competitive salary, generous paid time off, full benefits from day 1, 401(k) retirement, tuition reimbursement and more. The Customer Service Rep will provide front-line support for customer order entry, order expedites, quoting, returns, and price/availability.
Responsibilities:
- Provide support to both customers and internal departments with information regarding products and status of orders and/or quotes.
- Facilitate requests from both customers and internal sales for pricing, order entry, order expedite, order tracking and follow up.
- Working with other departments to ensure smooth transition of orders through the system to final shipment and follow up with all parties to ensure information is processed properly and the customer is satisfied.
- Troubleshooting of problems or service issues as related to products.
- Other additional administrative tasks as requested.
Requirements:
- 1 – 5+ years of experience within the customer service field
- High School diploma or equivalent
- Strong computer skills
- Experience with Microsoft Office (Outlook, Excel, PowerPoint, and Word)
- Strong written and oral communications
- SAP quote and order experience is a plus
Apply here: Kennametal
Job Title: Care Advocate – 2nd Shift
Date Posted: January 6, 2022
Job Type: FT/PT (Unspecified)
Pay: $19.10 to $31.93 per hour
Description:
Our Consumer Care department is an upbeat and engaging environment. We have a close knit team that is always willing to help. It’s a collaborative work space where knowledge sharing is the norm so that we all succeed in providing great service. We have brief daily huddles for updates as well as weekly meetings to discuss department stats and initiatives.
Our role aligns with Hallmark values by providing unscripted, engaging and affirming care. We exercise patience regularly while breaking down technical troubleshooting steps for our largely non tech savvy consumers to follow. We strive for our calls to feel as though they are talking to an old friend and not a robot. This is now a completely remote role and we strive to create ways for our team to stay connected, engaged and have fun while maintaining our daily goals.
WE ARE LOOKING FOR:
The role of the Care Advocate – REMOTE consists of staying current on updates to our services. We must be online and ready to take calls and answer emails throughout the day to meet the department goals. We have a small team of 23 that services multiple lines of business such as Hallmark Movies Now and the Shoebox app. The services are more technical in nature and requires some working knowledge of apps, streaming services, and devices.
This role requires lots of patience and hand holding even through some of the simplest tasks like getting logged in or more technical troubleshooting steps. Attention to detail is useful and often helps diagnose issues early and escalate them with a sense of urgency to get them resolved. The proper recording and tagging of consumer cases is required andhelps to inform developers and stakeholders of the severity of an issue in order to prioritize their workflow and decision making.
If interested in this job, please apply now.
APPLICATION INSTRUCTIONS:
You must show how you meet the basic qualifications (listed below) in a resume or document you upload, or by completing the work experience and education application fields. Accepted file types are Microsoft Word (DOC or DOCX), PDF, HTML, or TXT.
In compliance with the Immigration Reform and Control Act of 1986, Hallmark Cards, Inc. and its subsidiary companies will hire only individuals lawfully authorized to work in the United States. Hallmark does not generally provide sponsorship for employment. Employment by Hallmark is contingent upon the signing of the Employment Agreement, signing of an agreement to arbitrate in connection with the Hallmark Dispute Resolution Program, completing Form I-9 Employment Eligibility Verification, passing the urinalysis drug screen, education verification and satisfactory reference checks.
BASIC QUALIFICATIONS
The following is required to be considered for this role:
- High School Diploma or GED
- 1+ year of customer service experience
PREFERRED QUALIFICATIONS
Your resume and application will stand out if you have:
- Excellent written and oral communication skills
- Experience with Salesforce or other CRM tool
- Call Center experience
- Technical Troubleshooting skills
- Ability to deal with change
- Abundance of patience
- Attention to details
DETAILS
- Role will be supporting Sign + Send video greetings via live phone calls and Hallmark Movies Now streaming via e-mail
- Training classes will start virtually on Monday Jan 10th, training will run 2-3 weeks and be from 9:00 a.m.-5:00 p.m. (PST) . After training you will resume 2nd shift.
- Shift Hours are 4:30 p.m. (PST) – 1:00 a.m. (PST) or 12:30 a.m. (PST) – 9:00 a.m. (PST) – 5 days a week but could include weekends
- All equipment is provided
- The hourly rate for this role is between $19.10 and $31.93. Salary will take into consideration several factors including location.
Apply here: Hallmark
Job Title: Customer Experience Specialist
Date Posted: January 5, 2022
Job Type: Full-time
Pay: $20.00 per hour
Description:
The ultimate problem-solvers and adaptable to any situation, our Customer Experience Specialists are responsible for the customer’s journey and will manage sensitive issues with poise and professionalism. We are looking for resilient Customer Experience Specialists to join this collaborative, fully remote team that operates in a call center environment. Team members can be based anywhere in CA, CT, FL, IL, MA, NJ, NY, OR, PA, RI, TX, VA, or WA.
What you get:
- $20.00 per hour starting pay
- Schedules – Five 8-hour shifts per week + a 30 minute unpaid lunch break. Shifts can start as early at 5am PST and run until as late as 5:30pm PST. Our team operates 7 days a week, and there is potential for overtime as needed.
- Incentive Stock Options
- Full Health Benefits for you and your family (Medical, Dental, and Vision)
- Equipment – A Mac laptop and headset for work usage
- Monthly internet & phone stipend
- 401k with 1% company match
- Flexibility to work remotely from any state where we currently operate (CA, CT, FL, IL, MA, NJ, NY, OR, PA, RI, TX, VA, or WA)
What you’ll do:
- Become the resident expert on the Clutter platform, processes, and policies
- Use framing and positive language to address customer complaints over the phone and via email in a remote, call center environment
- Use good judgement and strong communication skills to ensure escalations are solved on the first contact
- Quickly respond to customer inquiries to ensure 100% customer satisfaction
- Work cross-functionally with other departments to prioritize, coordinate and apply resources as needed
What we’re looking for:
- Bachelor’s or Associate’s degree preferred
- Availability to work on weekends required
- High speed Internet connection required
- 3+ years of professional experience in a similar, customer-facing role
- Consistent track record of success
- Passion for technology and respect for the process
- Self-starter, possesses flexibility to work in a fast-changing environment with flexible shifts and ambiguous situations
- Strong communicator who enjoy building rapport with customers and resolving complaints
- Experience or understanding of how to work and collaborate with a remote, distributed team
Apply here: Clutter
Job Title: Customer Service Representative
Date Posted: January 4, 2022
Job Type: Full-time
Pay: Unspecified
Description:
The Contact Center Representative will be responsible for using web-based systems to answer customer’s inquiries.
ESSENTIAL FUNCTIONS:
Essential duties and responsibilities include the following. Other duties may be assigned:
• Answer customer inquiries with professional courtesy, giving exceptional customer service to each customer, based on client-specific instruction.
• Document each customer’s inquiry information into a database.
• Verify customer’s information, making corrections and updates as needed.
• Actively listen to recognize opportunities to offer additional information to callers ensuring the caller and client have received the best customer service experience possible.
• Follow-up with callers as necessary.
• Use statistical contact center data to make improvements to performance.
• Outbound calling for surveying to obtain client specific information.
• Shift and Schedule adherence
Minimum Job Requirements:
Education/Experience:
The knowledge, skills, and abilities typically acquired through the completion of a high school education or equivalent are required, and preferably experience in a customer service, high volume, and multiple function environment or an equivalent combination of education and experience.
Qualification Requirements:
– Effective verbal and written communication skills are required.
– Responses must be timely, accurate, and convey the company attitude and image with applicants, customers marketing partners, and vendors.
– The contact center representative must meet work deadlines; good interpersonal skills and ability to work with a team.
– The representative must have regular attendance, must be at work and be ready to work at their scheduled time, no exceptions.
– Must have the ability to multitask, operate a PC, use internet search engines and computer systems, and specialized telephone systems.
– Must be able to type and read on a computer.
– The Job requires the ability to sit for extended periods of time.
– The employee must be able to perform the essential functions with or without reasonable accommodation.
– The company will provide reasonable accommodation when necessary.
Apply here: Senture
Job Title: Call Center Agent
Date Posted: January 3, 2022
Job Type: Full-time
Pay: $15.07 per hour + $4.22 toward Health & Wellness benefits
Description:
The Call Center Agent is responsible for assisting callers with disaster response and recovery efforts.
Why choose Pearl Interactive Network?
Join Our Team and embrace the winning Pearl Culture which promotes our employee’s desires and efforts to serve our consumers, clients, and community. Our values of customer satisfaction, teamwork, a family atmosphere, quality services, respect for each other, transparency, and innovation are what make Pearl, the employer of choice. As a woman-owned, HUBZone certified social enterprise, Pearl offers hiring priority to our Veterans, Military Spouses, and their families, as well as individuals with disabilities.
Pearl offers a Competitive Compensation and Benefits package to include:
- Rate: $15.07 per hour + $4.22 toward Health & Wellness benefits
- Medical, Dental, Vision, and Life Insurance
- Paid time off, Paid holidays
- 401K eligibility
- Additional ancillary benefits to support your lifestyle professionally, physically, and financially through our professional development and coaching program.
Operating Hours: 8 am – 11 pm EST, Sunday – Saturday
Location(s): Must reside inEl Paso, TX, Jacksonville, FL, Kansas City, MO Lawrence, KS
Job Duties:
- Assist with disaster response and recovery efforts
- Provide information and explanations of Housing Assistance, Other Needs Assistance Grants, and other programs to applicants
- Process applicant cases, re-certifications, audits, and recoups and lodging reimbursement from disaster assistance applicants
- Conduct verification activities to determine eligibility of applicants for disaster assistance through direct contact with applicants, in order to gather and disseminate information
- Serve as the primary point of contact for persons inquiring about disaster assistance by telephone
- Conduct telephone interviews with disaster survivors who have been affected by a declared disaster
- Assist applicants by telephone and in person, determining applicant needs, and providing instructions and referrals to appropriate disaster programs, community resources, and other Federal agencies, as appropriate
- Display excellent communication and customer service skills and exhibit a high level of professionalism in all communications, such as reading, writing and speaking English fluently.
Job Requirements:
- High School Diploma or equivalent required
- U.S Citizenship
- 6 months of customer service related experience
- Highspeed Internet Download/Upload Speed minimum: 25Mbps/3Mbps (Screen shot required)
- Ability to type 20 WPM
- Embrace our winning Pearl Culture which promotes our employee’s desires and effort to serve our consumers, coworkers, clients and community by exhibiting our Pearl values of customer satisfaction, teamwork & family atmosphere, quality, respect, transparency and innovation
The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. Pearl management reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.
Background Investigation and Skills Assessments Required
Apply here: Pearl Interactive Network
Job Title: Member Services Representative
Date Posted: January 3, 2022
Job Type: Full-time
Pay: Unspecified
Description:
WHOOP is seeking a membership service professional who loves supporting communities, and geeks out on identifying underlying issues. These could range from hardware challenges with the WHOOP Strap, to software problems with the App, to analytical questions about the user’s data. As a Membership Services Representative at WHOOP, your responsibilities will be to field, troubleshoot, and resolve issues that arise in our user base.
This is a remote, full-time position with shift times that will change on a quarterly basis in line with WHOOP’s shift bidding procedures. The initial shift time will be Monday through Friday, 9:00AM – 6:00PM EST to accommodate our standard training program for Membership Services Representatives. Following the training period and based on the team’s shift needs, you may be expected to work night times and/or weekends.
Responsibilities:
- Resolve client issues in an acceptable time frame via email, phone, and chat.
- Meet or exceed the department’s metric-driven goals and KPIs (FCR, CSAT, SLAs, etc.)
- Follow company guidelines while thinking quickly to offer solutions to meet the customer’s needs
- Provide onboarding product demos via phone and video to new members
- Provide clear documentation of all cases
- Ability to leverage multiple applications (Zendesk, Stripe, Admin Console, UPS)
- Be actively accessible, available, and responsive to customers, peers, and management during the duration of assigned work hours
- Meet attendance and punctuality expectations while properly recording work hours in the Company timekeeping system
Qualifications:
- Ability to work remotely with internet speed of 100 mbps (upload) and 20 mbps (download)
- Excellent written and oral communication skills
- Ability to diagnose and solve member problems
- Ability to remain calm, professional, and communicative while troubleshooting member concerns
- Proven track record of analyzing information, troubleshooting problems, and resolving or escalating issues as needed
- Positive attitude and high energy performer
- Ability to thrive in a dynamic, fast-paced, team-based environment
- Ability to flourish within a startup environment and adapt to change
NOTE: The qualified applicant must reside in one of the following states to be considered: AL, AZ, CO, CT, D.C., FL, GA, IN, MA, ME, MD, MN, MO, MS, NC, NJ, NH, NV, OH, OR, OK, PA, SC, TX, UT, VT, VA, WA, WI.
Apply here: Whoop
Job Title: Patient Appointment Services Specialist
Date Posted: January 2, 2022
Job Type: Full-time
Pay: $19.65 per hour
Description:
The Patient Appointment Services Specialist is responsible for independently creating and scheduling appointments within the electronic medical record for a complex, multispecialty medical practice. This is supported by gathering patient-specific demographic and provider information to accurately assess the nature of the request and determine the appropriate appointment area; properly advising patients regarding the need for co-payments, referral authorizations, and/or pre-service deposits to ensure the patient arrives on time and is prepared for their procedure or visit; and collecting all Guarantor and insurance details needed to help assess patient eligibility. Through this process, the Patient Appointment Services Specialist responds to and interacts with a variety of individuals including patients, customers, referring physicians, Mayo providers, allied health staff and family members. Appropriate interpretation and application of Mayo policies regarding scheduling criteria and medical need are essential. To provide exceptional service, the Patient Appointment Services Specialist is required to navigate multiple systems simultaneously and is expected to be available or talking with patients and healthcare professionals 80 percent of the day, with the ability to service inquiries without consultation. This requires working with several complex scheduling work flows, managing telephone calls, online requests, and/or fax requests. Accuracy and thoroughness in all patient related activities including electronic communication, is critical.
This role requires flexibility which may include cross-coverage and travel depending on location. Position may be eligible for and/or required to telework based on location, work unit and business need. For all positions it is required to be on-site for at least 6 months to one year before teleworking could be an option. Hours may vary and additional time or overtime may be required to meet workload requirements.
Qualifications
High school diploma/GED and minimum two years’ customer service experience in an environment requiring multi-tasking, such as a call center, administrative/physician’s office, appointment scheduler or retail/ service industry; OR Associate’s Degree. Individuals without relevant medical education or medical experience will be required to successfully complete a Medical Terminology course within six months of employment.
Additional qualifications
Qualified candidates must be customer-focused, service-oriented, possess strong verbal/written communication skills, and have the ability to trouble shoot, problem solve and balance conflicting demands. Role requires independent decision making and sound judgment capabilities, with a strong attention to detail and follow through. A demonstrated ability to work effectively in a fast-paced team environment, manage difficult and emotional situations, remains calm under stress, display empathy and maintain positive communication is also required. Must have strong keyboarding and computer skills. Demonstrates basic understanding of insurance terminology.
Exemption status
Non-exempt
Compensation Detail
Education, experience and tenure may be considered along with internal equity when job offers are extended. The minimum pay rate is $19.65 per hour.
Benefits eligible
Yes
Schedule
Full Time
Hours / Pay period
80
Schedule details
Shifts between the hours of 6am – 6pm.
Remote work may be available once training is complete, also determined by productivity, performance, and business needs.
Weekend schedule
N/A
Remote
Yes
Apply here: Mayo Clinic
Job Title: Customer Service Representative
Date Posted: January 2, 2022
Job Type: Full-time
Pay: $13.90 per hour
Description:
Long term temporary work from home assignment!!!-Must reside in San Antonio, TX or within 45 minutes from San Antonio, TX
Customer Service Representatives are responsible for responding to customer service calls and correspondence according to Standard Operating Procedures and contact requirements and other duties, as assigned. This position receives calls from child support customers and other stakeholders and responds following Standard Operating Procedures and contract requirements, processes correspondence in accordance with Standard Operating Procedures and contract requirements. Customer Service Representatives document correspondence and contacts in accordance with Standard Operating Procedures and contract requirements and are responsible for completing SMI system and State system updates in accordance with Standard Operating Procedures and contract requirements.
Required Skills:
Knowledge of:
- Customer service techniques, including how to handle upset callers
- Policies and procedures involved in SDU payment processing
- Child support policies
- SMI and state client’s child support system
- Modern office practices, procedures, and equipment
Ability to:
- Interpret, apply, analyze, and explain laws, procedures, and regulations pertaining to SDU payment processing procedures and programs
- Maintain accurate and interrelated records
- Respond promptly to customer needs
- Identify and resolve errors
- Work with integrity and ethically
- Work independently with little direction
- Meet schedules and timelines
- Work confidentially with discretion
- Communicate effective, both orally and in writing
- Apply interpersonal skills using tact, patience, and courtesy
- Work varied schedules and overtime hours, as necessary
Required Experience:
- High school diploma or equivalent and at least one year prior experience in an area of service delivery, customer service, call center technology, or other related field or an equivalent combination of education and work experience that provides the knowledge, skills, and abilities needed to perform the work
- Bilingual (Spanish/English) is preferred!
- Must be proficient in data entry skills including keyboard, mouse, and 10-key pad and have experience and knowledge of software such as Microsoft Word, Excel, and other Windows products
Pay rate is $13.90/hr
Perks:
- Long term temporary work from home assignment!!!-Must reside in San Antonio, TX or within 45 minutes from San Antonio, TX
- Set schedule: Monday – Friday between 8:00am – 6:00pm with occasional Saturday training
- Higher pay for fluent Bilingual Spanish CSRs
- $$$ Bi-annual Bonuses to CSRs Who Qualify*! $$$
- Health Club Reimbursements
- Career Growth Opportunities
- Exciting, Fun and Supportive Virtual Work Environment
- Coworkers Who Feel Like Family
- While in the office:
- Own personal workstation-no sharing headsets or desk space!!!
- Free onsite parking
- Free coffee
- Fun break room equipped with large screen TV and games
Apply here: SMI
Job Title: Customer Support Representative
Date Posted: January 2, 2022
Job Type: Full-time and Part-time Available
** $300.00 Sign On Bonus
Pay: Varies by project
Description:
We accept applications from all states except: California, New York, Pennsylvania, or Washington.
Set your own hours, select your clients and work—all from your home or any secure location as long as you have a valid Canadian or U.S.-based address, located in a state in which we do business (see note below). As a company, we also provide ongoing professional client-specific education and development at NO cost to you.
*Earn $300 bonus cash. Qualify after completing 30 unique workdays and working a minimum of 100 hours. Open to new Working Solutions applicants only. Eligible for promotion until 3/31/2022.
**Once an active agent, earn $400 each time you refer a friend who begins working with Working Solutions.
Agents are able to schedule their work hours, but they are responsible for them once set. Agents who consistently meet their commitments and perform well will be given priority scheduling.
Each program is paid differently. Some pay by the record or entry, while others pay by talk minutes, sales, or a combination of both. Some agents may be paid a set amount per program. Agents have earned the equivalent of anywhere from $9 an hour to $30 USD an hour, depending on the program. Your income will vary, based on the work you are doing, your performance, how much work is available, and how much time you put in.
- Working Solutions provides flexible work schedules, ranging from 15 to 20 hours a week to 40 or more.
- At certain times of year, such as the holidays, the hours can ramp up. At other times, when a program slows down, the hours can level off.
- For earning potential, agents should calculate their hours in terms of average workflow over time.
Apply here: Working Solutions
Job Title: Software Support Specialist Tier 1
Date Posted: January 1, 2022
Job Type: FT/PT (Unspecified)
Pay: Unspecified
Description:
Jackson Hewitt is looking for a Seasonal Software Support Specialist Tier 1 to join our team in a remote setting. The Software Support Specialist Tier 1 position is responsible for providing a world class experience to Jackson Hewitt Franchise and Corporate employees by answering Technical Calls or Chats related to Software, Products, Password issues in a Work at Home Contact Center environment.
We would like your help in supporting our 6000 nationwide offices to run smoothly by troubleshooting and fixing the software-related issues that inevitably come up!
This is a Seasonal Position with a possible duration of mid-November, through mid-April the following year.
What you’ll do here:
- To perform the job successfully, the individual must be able to execute each essential duty satisfactorily.
- Demonstrate excellent voice quality, inflection and present a professional, courteous, patient demeanor. Maintain a confident, friendly, and helpful tone in conversation.
- Ability to follow directions and perform the steps necessary to resolve the issue.
- Ability to work independently and as part of a team.
- Ability to learn innovative technology quickly and adapt and tailor solutions to fit the challenge.
- Strong Windows 10 experience desired.
- Take ownership in assisting, researching, resolving, or escalating Employee issues.
- Verbally de-escalate and handle difficult Employee situations.
- Understand and implement the latest information and procedures efficiently and professionally.
- Utilize multiple systems to access Employee information, research issues, educate and solve the Employee’s reason for contact.
- Accept and implement Quality and Performance Management Coaching / Feedback.
- Handle and hold secure confidential and sensitive Employee information.
- Diligently and accurately document Employee records and cases.
- May be asked to assist with other program support including email, cobrowse, outbound and other support initiatives.
- Other duties, assignments and specific projects may be assigned at the discretion of executive management.
Skills you’ll bring for success:
- High School Diploma or GED required.
- Strong Windows 10 experience.
- 1 to 2 years of relevant Contact Center experience.
- Excellent computer navigation and data entry skills.
- Proficiency with learning innovative technology and system applications.
- Bilingual Spanish a plus.
Work from home requirements:
- Windows 10 PC with minimum of 4 gigs of Ram and Google Chrome as main browser
- Wired or Wireless Network speed at or above 20 MBPS
- A quiet room with no background noise or possibility of audible interruptions
- Dual ear USB Headset with microphone and noise cancelling function
Physical Demand and Work Effort:
- Keying / typing, sitting, standing, walking.
- Minimum 35 WPM
- Constant mental and/or visual attention; the work is either repetitive or diversified requiring constant alertness in a Work at Home Contact Center environment.
- Compliance with company attendance standards.
- Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
What you’ll get if you join us:
- 401k with Company Match (eligible to participate after working first 1,000 hours)
- Medical Low Plan with Company HSA Match (eligible to participate after working 1,500 hours annually)
- Teladoc (Unlimited Teladoc sessions, $13 per month to seasonal emp)
- Free Employee Assistance Program (EAP)
- Corporate discount program
- Flexible work schedule
- Free tax preparation training and PTIN registration
- Free tax filing services for all JH employees
- Professional development and continuous training
- Expand your leadership and operational knowledge
- Learn from the leaders how to best support clients in busy retail tax locations
- Make a visible impact within the organization
- Join a fast-paced, innovative culture with an open and collaborative environment
- Ample opportunity to develop core and new skillsets and have a stake in your own success
- Opportunities for advancement within the organization
- Join a great organization that cares about employees!
Apply here: Jackson Hewitt Tax Service
Job Title: Customer Service Representative
Date Posted: January 1, 2022
Job Type: Full-time
Pay: Varies by state
Description:
Your ultimate goal as a Customer Service Representative is to deliver a positive experience that solves customers’ challenges in one call. And, while working to resolve issues, you’ll also help to drive sales on products and services that will keep them happy and connected.
What’s in it for you…
As a V Teamer, we’re invested in you. We’ve got you covered with a total rewards package that includes up to $8k/year in tuition assistance, 401(k) savings plan with company match, 8 weeks parental leave, 50% off your Verizon wireless service, and more.
What we’re looking for…
Problem solvers who lead with empathy. When customers come to us with complex challenges, you’ll respond with patience, ensuring they feel heard and cared for. No two calls are the same, so you’ll know how to apply your resources to determine the right solutions.
You’re motivated by change. Whether it’s using new tools to better serve our customers or trying different ways to generate sales, you’re up for the challenge.
Specifically, you’ll need to have:
- Willingness to work a schedule that is primarily evenings and weekends (and occasional holidays).
- High school diploma or GED.
- One or more years of customer service or sales experience.
- Meet all home office requirements and be located in the listed state. (states are listed in Verizon link)
Even better if you have one or more of the following:
- Demonstrated self-discipline, time management, ability to collaborate virtually.
- Experience resolving customer issues, billing, and/or handling product Q&A.
- Interest in learning new technologies.
- Experience promoting and/or selling products and services.
- Demonstrated communication skills.
Where you’ll be working…
This is a work-from-home role performed almost exclusively from your home office with occasional in-person meetings and training. It’s important to have a private workspace free of distractions to set you up for success. We’ll provide:
- A monthly monetary stipend for internet service.
- Computer equipment.
- Desk and chair options after successful completion of training.
You’ll need to provide internet service with a direct connection to a cable or fiber modem and capable of at least 25mbps plan minimum. Wireless connections, satellite or DSL are not acceptable.
Apply here: Verizon
Job Title: Customer Success Manager
Date Posted: January 1, 2022
Job Type: Full-time
Pay: Unspecified
Description:
The job responsibilities of this Customer Success Manager include, but are not limited to:
- Approach customers proactively and execute a strategic, periodic account review
- Build customer loyalty by developing and managing existing relationships
- Cultivate new relationships through existing customers and mining for new business
- Promote new features and manage feature adoption campaigns to increase customers’ ROI on our service
- Understand what success means to our customers and suggest Clarity technology adoption that will help them succeed
- Lead post-implementation experience for the customer
- Engage with the Sales Team to share customer feedback and success stories along with your ideas on the use of Clarity technology, tips and tricks, and areas of improvement
QUALIFICATIONS
Required
- 3-5 years B2B customer service or customer success experience
- Strong technical aptitude and ability to learn software programs
- Possess a high degree of emotional intelligence, self-accountability, and organizational skills
- Exceptional ability to communicate and foster positive business relationships
- Experience working with cross-functional teams and sharing your point of view using logic,data, and emotion
Preferred
- Educated to degree level preferred but not essential
- Proficient in Microsoft Office Suite
- Sales experience
- Familiar with network design and terminology, including LAN/WAN, routers, firewalls, switches, PBX, SD-WAN, and QoS
WORKSITE
- The Customer Success Manager position is fully remote with company-sponsored visits to our Michigan headquarters
- Every team member has the option to work in our Southfield, Michigan office when they believe it beneficial to do so
Apply here: Clarity Voice
Job Title: Customer Care Representative
Date Posted: December 30, 2021
Job Type: Part-time
Pay: Unspecified
Description:
**Seeking talent on a part-time basis with flexible schedules**
**Training will begin for this class on Monday, March 7th**
**Training classes will be Monday – Friday from 10:00am CST – 2:00pm CST**
ReedGroup understands the importance of protecting our applicants and employees during these uncertain times and recognizes the need to work remotely during the concerns related to COVID-19. Virtual opportunities are currently available during the COVID- 19 pandemic and beyond. Seeking talent in the Central, Mountain and Pacific time zones for this particular training class.
Do you have the desire to be part of a growing and innovative team? Is a culture where “People Count” and “We do the Right Thing” important to you? If so, ReedGroup is actively seeking compassionate, driven and service-oriented individuals to join our Operations Team as a Customer Care Representative. You’ll need to be prepared to think on your feet while supporting individuals who are making major life decisions. You’ll find yourself working with a committed group of colleagues who are not afraid of hard work or rapid change. We go home every day knowing that the work we do really matters – we make a difference in people’s lives.
In this position you will find yourself working in a modern workspace and in an environment with kind and caring peers and managers. We care about one another as well as the health and well-being of our clients and employees. We strive to accomplish our goals together and we celebrate successes by honoring you as an individual and as part of a larger team.
ReedGroup
As the largest exclusive provider of absence management services, ReedGroup has been dedicated to helping employees return to work safely for more than 35 years. We create a seamless experience so clients can excel at their jobs and better serve their employees – supporting a thriving, engaged, and skilled workforce.
Your Responsibilities
- Helping people navigate through the logistics and real-world concerns of managing their leave of absence from work.
- Answering incoming calls in the Service center from people who need help with their leave of absence.
- Supporting callers by serving as a subject matter expert on a variety of leaves of absence, following comprehensive training
- Initiation of new leave cases in our software system.
- Identifying and expediting priority issues.
- Performing work under direct supervision, continuing to gain knowledge about disability/leave management to improve ability to take on more complex responsibilities.
- Managing some leave of absence paperwork, as needed.
Are you seeking an opportunity where you can leverage your talent on a part-time basis? Do you possess the experience we’re seeking? We’d love to hear from you, please apply now!
Qualifications
Qualifications
You are proud of your abilities to demonstrate
- Learning, retaining and applying enhanced knowledge of multiple systems and products.
- Analytical, organizational, problem solving and relationship building skills.
- Make independent complex decisions within the scope of your authority.
- Recognizing and implementing best solution for our customer and ReedGroup, not necessarily the standard or most obvious.
- Excellent oral and written communication skills.
- Arriving to work each day with a positive attitude.
- Working well independently, persistently driving to meet department/organization goals.
- Adapting to a rapidly changing environment, changing priorities and learning and adapting new skills sets.
- Proficiency and experience with PC skills including mainframe systems. Demonstrate efficient use of Windows applications and corresponding functions (copy, cut, paste, toggle, etc.) including ability to quickly input / retrieve data while working with customer on the telephone.
- Quickly navigating between multiple applications within one customer interaction to obtain information and provide correct and concise information back to the customer that combines data retrieved (talk and type).
- Strong interpersonal skills; working within a variety of department and levels of management.
- Exhibiting genuine and consistent passion for service.
- Maintaining a high sense of priority and using solid judgment in making routine decisions and communicating those decisions to the appropriate parties.
- Possessing a high level of confidentiality and professionalism.
Leadership Behaviors
- Continuously strive to provide superior products and customer service.
- Express oneself in an open and honest manner.
- Demonstrate self-awareness and embraces feedback.
Position Qualifications
- A high school diploma or a GED is required. A college degree is a plus.
- Bilingual (English/Spanish) is a plus.
- Inbound call center experience is preferred but not required.
- Knowledge of Disability Management, FMLA, and Workers Compensation is a plus, and a background in disability insurance or health care is also favorable.
- Proficient and experienced PC skills with Microsoft Office, dual screens and toggling between multiple systems.
There is a requirement to attend the paid-training for the duration of the 5-week training period. Hours for this training will be full-time.
Reporting Relationship
As a Customer Care Representative I, you will report to an Operations Manager.
Salary Range
The starting hourly wage for this position in Colorado is $17/hour; however, base pay offered may vary depending on job-related knowledge, skills, and experience. Base pay information is based on market location.
Location & Vaccination Requirements
- The primary location for this position is remote, with an “at home” work arrangement.
- Covid – 19 vaccinations not required unless you voluntarily visit one of our campus locations or are attending an in-person company sponsored event.
- This role can be a remote/work from home position located anywhere in the Central, Mountain and Pacific time zones.
Travel
There is no travel required for this position.
Our Promise
At Reed, you’ll have the support and flexibility to achieve your professional and personal goals.
Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.
In addition to the start of a great career path, we offer our employees:
Part-time employees (working less than 30 hours per week) will be eligible for the following benefits:
- 401k with company match
- Paid Time Off
- Wellness discounts
- Tuition assistance
Work-Life Balance
We recognize the importance of a work life balance. We promote healthy lifestyles and flexible work arrangements for our employees.
Apply here: ReedGroup
Job Title: Customer Care Associate
Date Posted: December 29, 2021
Job Type: Full-time
Pay: $20.00 per hour
Description:
Our company is looking for a Customer Care Associate to join our growing team as we enter a new phase of expansion. We are a remote-friendly, venture-backed startup at the heart of the FinTech movement that is shaping the way financial services are delivered. We are backed by some of the best VCs in the world (Battery, Redpoint, Tom Williams and more) and are growing fast.
Our story
Our company’s purpose is to eliminate the pain that small business owners face through financial management and banking. To achieve this, we’re rebuilding business banking from the ground up. Imagine you could start with a clean slate and think of a different way to deliver banking to small businesses. What would you change? How can you help them? These are the decisions that we make every day.
Our product
NorthOne is a mobile, tech-powered account built for startups, freelancers, and small/medium-sized businesses (SMBs). Poor financial literacy has an outsized impact on the costs and failure rates amongst SMBs, especially among the marginalized and less fortunate, and we are on a mission to eliminate these problems. We are more than a banking platform – we are the world-class Finance Department that most small businesses could never afford.
Our team
We ❤ amazing customer care. Our Head Of Customer Care helped build out Customer Care at both Unata and Instacart. You’ll also benefit from our experienced management team, who have already created and exited startups and come from leadership roles at brands like Square, McKinsey, Google, Frank and Oak, Strava, Instacart, Prodigy, Oportun, eBay and more.
WHAT YOU’LL BE DOING
Please note: NorthOne’s support desk coverage window is seven days a week, 8AM-10PM EST. This role will be covering evenings and/or weekend shifts. We’ll work with you to find a coverage window that best suits your needs, and the needs of our customers.
During your scheduled shift, you’ll be:
- Managing customer conversations across our various customer support channels (in-app chat and outbound phones) to help our customers get the most out of our product.
- Acting as the initial point of contact for any customer support-related issues.
- Sharing customer product feedback with your team lead, to ensure we’re incorporating this feedback into our product roadmap.
REQUIREMENTS
Today you might be a Customer Service Representative, Customer Support Agent, Customer Care Agent, Customer Success Specialist or the equivalent in your company… or something that we haven’t heard of yet – we keep an open mind. The most important characteristic of our Customer Care Associate is your attitude. We want you to join because you don’t see roadblocks, you see opportunities to go the extra mile and delight the customer.
The skills required for this role:
- You’re a natural communicator and you love diagnosing and solving problems.
- You’re curious and enjoy learning how a product works so you can help your customers get the most out of it.
- You live and breathe customer care and understand how to measure the impact of great customer experiences.
- You have a track record of delighting customers in a Support/Success/Care role.
- You are team oriented and going above and beyond to help out your peers is part of who you are.
Bonus points:
- You’re multilingual (Spanish preferred)
- You’ve worked at a fast growth startup
- You have an entrepreneurial mindset
- You geek out over technology and/or FinTech
If you are this close to what we’ve described, but aren’t sure, apply. Let’s figure out together if this is where you could shine.
BENEFITS
Our mission is big and audacious, and we’re assembling a team to take the challenge head on.
As a Customer Care Associate, you’ll be joining a team that prioritizes:
- People: Our company is more than just a business. We’re a tight-knit team supporting each other on our mission to rebuild business banking. We’re really serious about mission, fit, and the people we work with. You’ll be part of a rapidly scaling team that reflects these values and keeps this place special.
- Learning and Development: We have a learning culture and provide opportunities for our Customer Care Associates to invest in their professional development, whether it’s perfecting their craft or learning about other areas of the business.
- Diversity: You’ll find yourself in an environment that values diversity and inclusivity. We believe that a broad array of lived experiences and backgrounds are essential for creating the best possible product and company culture.
- Leadership: You’re right in the thick of it, making critical decisions that will clear our path forward.
You’ll receive:
- Compensation: $20 hourly wage.
- Top-tier health benefits: We care about the people we work with and put their health first. NorthOne is proud to offer inclusive health, dental, vision, and mental health coverage for all Customer Care Associates that have been with NorthOne for 3 months.
- Scheduled working hours: Our customers are the backbone of the American economy. They put everything into running their business, and we’re there to support them seven days a week, from 8AM-10PM EST. This role will cover evenings and weekend shifts, so that our customers can rest assured we’ve always got their back.
- The latest computer equipment: We make sure you have the best equipment so you can produce great work.
- Professional development budget: We support lifelong learners by covering the cost of classes, workshops and conferences. You’ll also get access to our ever-growing library of industry-related books.
- Remote get-togethers: Bond with your teammates over shared interests at regular get-togethers. Find like-minded people who are passionate about everything from sport and music to gaming and cooking.
- One hell of an adventure!
If you recognize yourself in this job description, let’s talk.
Apply here: NorthOne
Job Title: Fraud Detection Representative
Date Posted: December 29, 2021
Job Type: Full-time
Pay: $15-18.00/hr based on experience with a yearly 6% bonus structure
Description:
Start your career at PSCU with opportunities for career advancement.
Class Start Date: January 10th
Shifts: 1st, 2nd & 3rd shift offered for MST/PST/AZT
This position is 100% remote
Remote Working Requirements:
- Access to 50mps download speeds for home office.
- Access to a smart device (phone or tablet) with OS version 6.0 or greater or for Apple device IOS version 11.0 or greater. (device cannot be rooted or jail broken).
- Remote employees are required to have access to a secure and quiet environment during working hours
- You must have a valid mailing address to receive your equipment, we can not ship to a PO BOX.
What you can expect: more than a call center
This is more than a job. This is a family. Because there is no obstacle we can’t overcome together.
- Culture of belonging and recognition, where peers and managers support you personally and professionally
- Up to 40 hours PTO, 40 hours sick time, and 10 paid holidays prorated by start date
- Overtime potential
- Tuition Reimbursement
- Emergency Childcare Support
- Shift Bid Opportunities
- Health, Dental, Vision, 401K match, and more benefits once the eligibility date is met
- Learn more to earn more pay for skill opportunities and career advancement
- Up to $1.75/hr in shift differential and $1.00/hr bilingual pay differential opportunities available
What you’ll do: one of the most important roles at PSCU
- Tap your winning personality and passion to help others by assisting customers who call for—well, help.
- Identify and report changing fraud trends to help account holders in the reduction of fraud loss
- Verify account activity and take appropriate action to minimize potential fraud loss and customer inconvenience as well as controlling and managing calls
- Build rapport, provide excellent customer service, and impact people in a positive way.
What we seek: customer service from head to toe
You love to talk, you think on your feet, and you smile when you’re on the phone.
- Ability to validate high school diploma or GED for pre-hire requirements
- One year or more of experience in fraud detection and/or fraud investigation preferred
- Superior customer service skills and financial understanding
- Experience with the FDR Falcon Fraud Detection System preferred
- Thorough knowledge of Microsoft Office required
- Understanding of the credit/debit card industry
It’s not what we do – it’s why we do it. Be a part of helping credit union members build a better financial future.
#HiringNow #Readytowork #RTW #Immediatelyhiring
Pay Equity
PSCU is committed to pay equity and a competitive benefits package. The typical annual hiring range for this position based on relevant experience and internal equity is:$31,200.00 to $37,700.00
*Note: The amount shown is based on full time annual salary and would be prorated based on role.
In addition this position is eligible for an incentive plan, based on performance.
Benefits
At PSCU, everything we do recognizes the fact that our employees are our most important asset. That’s why we are committed to a work/life integration that goes above and beyond to ensure that you have quality time at home with your family and/or to pursue outside interests and aspirations. We back this up with generous PTO, the opportunity to work remotely, flexible scheduling, and a management team that understands how to adjust when the unexpected curveballs of life happen.
Check out the comprehensive benefits PSCU has to offer that further solidifies our reputation as a company that just “gets it” when it comes to balancing life’s planned and unplanned events while equipping you with all the tools for growth.
PSCU offers:
- Beautiful, state-of-the-art campuses
- Endless opportunities for advancement
- Competitive wages
- Generous paid time off and paid holidays
Our benefits package includes:
- Medical
- Dental and Vision
- Basic and Optional Life Insurance
- Company Paid Disability Insurance
- 401k (with employer match)
- Health Savings Accounts (HSA)
- Flexible Spending Accounts (FSA)
- Supplemental Insurance
- Legal Plan
- Pet Insurance
- Adoption Assistance Plan
- Employee Assistance Program (EAP)
- Tuition Reimbursement
- Wellness program
- Benefits are subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.
Apply here: PSCU
Job Title: Customer Support Representative
Date Posted: December 29, 2021
Job Type: Full-time (Day shift & night shift available)
Pay: $15.00 per hour
Description:
This is an evergreen role. We will be interviewing/hiring on an as-needed basis.
Who are we looking for?
The award winning HireVue Customer Support Team provides innovative and customer-obsessed service through phone, chat and email, enabling our clients to build awesome teams and their interviewing candidates to get awesome jobs.
The role of Customer Support Specialist is to be the front-line of the HireVue experience for interviewing candidates and customers alike. Customer Support Specialists exhibit passion for providing the best possible customer experience through each interaction and strive to always be improving. Successful Customer Support Specialists have an open and positive attitude allowing them to celebrate the successes of the team, communicate proactively, and exemplify customer obsession.
What will you be doing?
- Be an expert in the HireVue platform and help our customers and their candidates understand the value of our technology
- Document and manage your cases for each Support interaction you have
- Recognize, document, and alert leadership of trends in contacts and ongoing issues
- Identify and communicate support process and product improvements
- Delight each of your contacts with positive and encouraging interactions
Requirements
- Excellent interpersonal communication skills
- Positive attitude and drive to always be improving
- Expert reading and writing skills
- Proficient with technology, able to learn how to troubleshoot technical issues while navigating multiple systems
- 2+ years experience in a customer service role; experience in a technical support role is a plus
- Strong problem solving skills and ability to be resourceful
- Flexible schedule (we provide 24/7 customer support)
- Requires US Citizenship to work in this position
Benefits
Paid Time Off | Medical, Dental, Vision | 12 Weeks Maternity & Adoption
Apply here: HireVue Day Shift
Job Title: Resolution Coordinator I
Date Posted: December 29, 2021
Job Type: FT/PT (Unspecified)
Pay: Unspecified
Description:
Requires knowledge of principles and techniques of customer communication.. Application and allocation of business communication styles/techniques .Communication styles/norms through different interaction channels. To be able to Listens to customers, understands, processes, and prioritizes customer needs, then provides solutions. Demonstrates an ability to speak, write, and present clearly.Seeks help to understand company protocols for communicating with different types of customers. Applies the concept of customer analysis to deliver relevant communications.
Requires knowledge of day-to-day activities performed in customer care service operations. Ticketing systems and other tools used to handle customer requests. Escalation matrices. Customer request process life cycles. To be able to provide customer service by sharing accurate and timely information with customers, utilizing quality guidelines and resources, and partnering with stakeholders as needed. Supports customers with live contact-related questions, restricted account actions, concessions approvals, and other operational support and performs research as needed. Documents routine workflows, resource requirements, dependencies, and criticalities. Responds to incoming specialty processes, escalated issues, and support requests by monitoring incoming requests. Escalates systemic issues using available tools (for example, Gemba, Leadership, JIRA).
Requires knowledge of problem-solving methodologies and tools. Precedence and use cases for business problems. Barriers to effective problem solving (for example, confirmation bias, mental set, functional fixedness, groupthink, paradigm blindness). To be able to carry out the responsibilities with minimal guidance, uses fact-finding techniques and diagnostic tools to identify and break down business problems related to contact center operations. Suggests alternative approaches/solutions based on internal and external benchmarking. Communicates horizontally and vertically within the contact center to investigate and solve contact center issues. Anticipates roadblocks and generates creative workarounds.
Requires knowledge of customer service practices. Standard operating procedures and defined processes. Standard reporting tools and techniques. Performance metrics. Industry trends. Process improvement techniques. To be able to carry out the responsibilities with guidance, implements process improvement plans by driving the improvement of existing contact center processes and escalating existing issues. Supports the identification of opportunities and recommends improvements based on customer feedback and trend analysis. With guidance, reviews key metrics to support root cause identification and create solutions.
Requires knowledge of features of products and services offered by Walmart. Utility of the products offered to customers. Product and service substitutes.To be able to describes how Walmart products and services fit within the organization. Identifies how customers use the products and services offered by Walmart. Identifies Walmart’s flagship products and services. Describes the major functions, features, and capabilities of products and services. Informs customers of promotions, offers, and discounts.
Complies with company policies, procedures, and standards of ethics and integrity by implementing related action plans; using the Open Door Policy; and applying these in executing business processes and practices.
Completes work assignments and priorities by using policies, data, and resources; collaborating with managers, co-workers, customers, and other business partners; identifying priorities, deadlines, and expectations; carrying out tasks; communicating progress and information; determining and recommending ways to address improvement opportunities; and adapting to and learning from change, difficulties, and feedback.
Live our Values
Culture Champion
• Models the Walmart values to foster our culture; holds oneself accountable; and supports Walmart’s commitment to communities, social justice, corporate social responsibility, and sustainability; maintains and promotes the highest standards of integrity, ethics and compliance.
Servant Leadership
• Is consistently humble, self-aware, honest, and transparent.
Embrace Change
Curiosity & Courage
• Demonstrates curiosity and a growth mindset; supports innovation and intelligent risk-taking; and exhibits resilience in the face of setbacks.
Digital Transformation & Change
• Implements and supports continuous improvements and willingly embraces new digital tools and ways of working.
Deliver for the Customer
Customer Focus
• Delivers results while putting the customer first and applying an omnimerchant mindset and the EDLP and EDLC business models to all plans.
Strategic Thinking
• Adopts a broad perspective that considers data, analytics, customer insights, and different parts of the business when making plans.
Focus on our Associates
Diversity, Equity & Inclusion
• Embraces diversity in all its forms and actively supports diversity of ideas and perspectives, as well as diversity goal programs.
Collaboration & Influence
• Builds strong and trusting relationships with team members and business partners; works collaboratively to achieve objectives; communicates with
impact to a range of audiences; and demonstrates energy and positivity for own work.
Talent Management
• Contributes to an environment allowing everyone to bring their best selves to work, demonstrates engagement and commitment to the team, and recognizes others’
contributions and accomplishments.
Apply here: Walmart
Job Title: Customer Advocacy Associate
Date Posted: December 29, 2021
Job Type: FT/PT (Unspecified)
Pay: Unspecified ** $2,000.00 Sign on bonus!
Description:
As an Outbound Sales Member Choice Center Representative, you will work with patients, managing inbound and outbound calls to convert prescription medication needs from retail pharmacies to the Express Scripts Home Delivery pharmacy. Our Outbound Sales Representatives apply a consultative approach to communicate with customers about our home delivery benefits. Specifically, they provide insights on the options available for customers to have their prescriptions filled by the Express Scripts Pharmacy, educating them on the safety and convenience of our services and informing them of how our offerings fit their lifestyle.
This role is on the front lines with patients, addressing customers with care, detail, and most importantly, empathy. To be successful as a Outbound Sales Representative you should be able to build instant rapport, achieve customer satisfaction, and close the sale. A top Outbound Sales Representative should be able to work in a fast paced rewards driven workplace. Ideal candidates for our Outbound Sales position will be energetic, positive, and organized professionals who are able to effectively create relationships within the healthcare market.
This isn’t your typical Sales role. In fact, we have a few perks up our sleeves. In addition to our competitive base salary, you can increase your earnings potential with our $2000 sign on bonus and our tiered performance bonus incentives. We offer five weeks of paid training, and the opportunity for career growth and advancement, and a comprehensive benefit package.
**This position is remote, must live in one of following states: Pennsylvania, Texas, Florida, Ohio, Wisconsin, Arkansas, Arizona, Georgia, Illinois, Indiana, Kentucky, Minnesota, New Mexico, Nevada, Tennessee**
How You’ll Make A Difference:
- Help patients better understand the Home Delivery benefit. Use your expert knowledge and consultative sales approach to educate patients on the benefits of receiving their medication via home delivery, helping them to understand why it’s a good fit for their lifestyle.
- Help patients get the medication they need. You’ll research issues on benefits coverage and provide guidance to our patients about making the best use of their benefits.
- Juggle multiple tasks without sacrificing attention to detail. You’ll manage multiple requests simultaneously as well as document conversations in our computer system.
What You Should Have:
- High School Diploma / GED required
- Excellent phone and outbound sales skills
- Ability to achieve targets
- Relevant experience with customer service
- Call Center experience preferred
- General PC knowledge including Microsoft Office
- Excellent communication skills (verbal and written)
What else you’ll love about working here:
- $2000 Sign on bonus (paid in installments)
- Benefits that start on day one
- Fun, friendly, and unique culture – Bring your whole self to work every day!
- Choice of three unique medical plans
- Prescription Drug, Dental, Vision and Life Insurance
- Employee Contributions for HRA and HSA accounts
- 401K with Company Match
- Paid Time Off and Paid Holidays
- Tuition Assistance
This role is WAH which allows most work to be performed at home. Employees must be fully vaccinated if they choose to come onsite.
Apply here: Cigna
Job Title: Customer Advocacy Associate
Date Posted: December 29, 2021
Job Type: FT/PT (Unspecified)
Pay: Unspecified
Description:
Affirm’s Customer Advocacy and Retention (CAR) team sits within Customer Operations and houses our customer complaint gurus. When customers share their challenging experiences with Affirm, Affirm has invaluable insight into the breaking points of our products, processes, or policies. As we learn from and champion our customers, we use their voices to improve customer experience, deliver fair outcomes and repair relationships.
As a Customer Advocacy Associate, you’ll be empowered to use exceptional empathy and product expertise to solve highly complex complaints. The team facilitates communication and coordination among cross functional partners to identify the root causes and validity of the complaint, and uses a compliance and risk-based mentality to evaluate options to remedy the issues and determine the appropriate solutions to drive resolution. Your job is not only to help customers with the issues they encounter, but to help us learn as a company from each interaction, so we can make using our products as seamless as possible. See an opportunity to improve customer trust or our team’s operations at scale? You’ll drive this as the Voice of the Customer.
What You’ll Do
- Solve customer issues efficiently, effectively, and empathetically
- Communicate with customers using email, and when appropriate, phone
- Collaborate cross-functionally to drive resolution of customer issues
- Engage with cross functional partners (Compliance, Legal, Risk, Product, Communications, etc.) to spearhead remediation of thematic problems
- Improve our resources and tools available for our customers to enable customer education and streamline service
- Identify areas of opportunity to improve procedures, processes, or tooling and lead project workstreams
- Become a subject matter expert on current and emerging products as well as consumer finance policies and servicing processes, and regulatory requirements
What We Look For
- 1-2 years experience in operations, customer support, social media management, communications or related fields
- Exceptional communication and writing skills with attention to detail, grammar, brand tone, and voice
- An eagerness to think creatively both in terms of solutions to complex complaints and process improvement
- Resiliency with ability to bounce back from challenging interactions and manage through complexity and uncertainty
- Strong customer empathy and service level focus
- Ability to think proactively and constantly seek improvement opportunities in work
- Team player with the ability to collaborate and be sensitive to others
- Bachelor’s Degree a plus
Apply here: Affirm
Job Title: Patient Service Representative
Date Posted: December 28, 2021
Job Type: Full-time
Pay: Unspecified
Description:
Asembia is seeking a friendly and motivated Patient Service Representative for our organization. Our teams are comprised of passionate and motivated professionals; and through collaborative programs, contracting initiatives, patient support hub services and innovative technology platforms, Asembia is committed to positively impacting the patient journey. We offer our employees the latitude required for professional growth and career advancement.
Asembia continues to operate on a 100% remote basis with voluntary (and safe) return to office for those who are located near our offices in Florham Park, NJ, Livingston, NJ, Trevose, PA, and Scottsdale, AZ.
Work shifts may vary: Pharmacy operating hours are Monday through Friday from 8:00 a.m. – 11:00 p.m. (EST), and Saturday and Sunday from 8:00 a.m. – 8:00 p.m. (EST)
The Patient Service Representative position is responsible for managing daily workflow with scheduling and obtaining insurance information, if necessary, providing accurate and complete data input while providing high levels of customer service.
Job Scope and Major Responsibilities:
- Initiate contact to patients / caregivers to coordinate timely delivery of their prescription
- Ensure all new referrals are contacted within program required time frames
- Work in conjunction with assigned Clinical Directors and the Quality Assurance Supervisor to communicate productivity gaps and quality as it pertains to scheduling
- Compile, sort and verify the accuracy of data before it is entered
- Accurately document results into system
- Quickly understand and analyze customer needs
- Transfer calls to Pharmacist upon patient request and ensure documentation is entered into the system
- Initiate contact to patients / caregivers to obtain additional insurance and processing information for the successful completion of benefits verification process, as needed
- Process credit card payments
- Compliance with the provisions of the Health Insurance Portability and Accountability Act of 1996 and its implementing regulations, as amended (“HIPAA”)
Success in this role is defined by timely handling call center hub program queues for scheduling and insurance information needed on a daily basis and the accuracy of scheduling and reporting as well as high levels of customer service.
Qualifications:
- 1 or more years’ experience of customer service experience; bonus points for experience doing this in an office environment
- Demonstrates compassion and empathy for patients and/or caregivers
- Exceptionally customer-focused; positive and professional attitude
- Stellar verbal and written communication skills; ability to speak and write clearly and succinctly and get messages across that have the desired effect
- Self-motivated and a quick learner with excellent time management and organizational skills
- Detail oriented, understands importance of accuracy and responsiveness; moves quickly with a sense of urgency
- Great computer literacy; able to perform using multiple screens and navigating numerous software and systems at the same time
Apply here: Asembia
Job Title: Customer Care Representative
Date Posted: December 28, 2021
Job Type: Full-time
Pay: $34,400 – $51,600 per year
Description:
You are a driven and motivated problem solver ready to pursue meaningful work. You strive to make an impact every day & not only at work, but in your personal life and community too. If that sounds like you, then you’ve landed in the right place.
Are you looking for a career where you can apply your talents to meaningful work? Have you considered a career in the insurance industry? Would you like to work for a company whose core mission is to help individuals and businesses succeed?
Well then you have found the right fit!
As a Customer Service Representative at The Hartford, your primary role is to provide service to policyholders and claimants in response to notice of auto physical damage, workers’ compensation and property losses. You will work with customers in taking new losses, resolving/answering problems, responding to information requests, and processing minor claims.
This is an entry level position in our dynamic claims contact center and provides excellent career pathways into our claims organization. With a detailed road map for learning opportunities and managers who are trained to coach and guide toward career development, you will be equipped with the right tools to build a long-lasting and evolving professional career.
RESPONSIBILITIES:
• Be the first point of contact to our policyholder’s, explaining the claims process, initiating damage appraisal and organizing car rental where appropriate
• Initiate claims according to claims best practices, as assigned and provide exceptional customer service
• Utilize multiple computer applications to accurately document claim information
• Be provided with 6 weeks of paid training as well as ongoing coaching and development to ensure your success
Location: Remote
Start Date: February 21, 2022
Training Hours are Monday – Friday, 10:00 A.M. – 6:30 P.M. EST for the first 6 weeks of employment. Time off during training is not accommodated.
After training, shifts offered range between 9:30 A.M. – 9:00 P.M. EST time, Monday – Friday, year round.
QUALIFICATIONS:
• A demonstrated background in customer service, insurance, retail, restaurant or a related field
• Excellent communication skills with strong ability to empathize with customers
• Strong attention to detail
• Experience working in a Windows-based computer environment
• The ability to work in a collaborative environment
• High School Diploma or equivalent required, bachelor’s degree a plus
Training Requirements: As a condition of employment, you will be required to successfully complete a multi-week New Hire Training Course and, upon completion, obtain a passing score on the final course assessment. Continued employment with The Hartford is contingent upon you successfully passing the exam(s) within 30 business days from the completion of the New Hire Training.
Internet Connectivity Requirement/Remote Positions: For 100% remote positions, we require that (1) you have high speed broadband cable internet service with minimum upload/download speeds of 3Mbps/30Mbps and (2) your Internet provider supplied device is to be hardwired to the Hartford issued router and/or computer. To confirm whether your Internet system has sufficient speeds, please visit http://www.speedtest.net from your personal computer
Apply here: The Hartford
Job Title: Client Experience Representative
Date Posted: December 28, 2021
Job Type: FT/PT (Unspecified) – Flexible Scheduling
Pay: $20.00 per hour PLUS bonuses
Description:
VIPdesk Connect is a certified B-Corp and a women-owned corporation that has earned recognition for Best Workplace. We are passionate about customer service and are seeking team members to provide elevated customer care for an iconic luxury fashion brand. We offer remote work and flexible schedules that offer a work-life balance for our representatives.
CHANEL’s Client Experience Representative provides elevated customer service remotely via all communication channels. Dedicated to this exclusive brand, you are providing various aspects of services to support their iconic brand products in fashion, boutiques, fragrance, beauty, watches, and fine jewelry creating a memorable world-class experience for customers and clientele alike.
This position provides you a career opportunity and growth as you continuously acquire skills through our rigorous training program. This allows you to build specialized knowledge and expertise to support your passion for working with a luxury brand.
What You’ll Do
- Serve as a brand ambassador who conveys energy, excitement, authenticity, and appreciation for the timeless elegance of Chanel
- Utilize proactive and intuitive techniques to increase customer experience
- Retain deep knowledge of Chanel’s products with ability to convey features and benefits
- Thrive in a fast-paced environment with high-performance standards
- Communicate with clients with empathy while applying high-quality guidelines and policies.
Requirements
- High school diploma or equivalent, some college preferred
- 3+ years of Customer Service background with at least one year of call center experience
- Superior verbal and written communication skills
- Demonstrated excellence in listening skills with the ability to demonstrate understanding of the customer’s needs
- Positive attitude with a customer-service orientation
- Proficiency with utilizing Microsoft products, cloud technologies, and with multiple system platforms
- Must have a home-office environment, internet connection, USB headset, and a computer system that meets VIPdesk Connect policies and maintenance requirements
- Currently reside in AR, AZ, DE, FL, GA, IL, IN, KY, MD, NC, NE, NJ, NM, NV, NY, OH, SC, TN, TX, UT, VA, or WI
- Able to successfully pass a credit, criminal, and employment reference security check
Preferred Qualifications
- Experience with e-commerce retail
- Experience with luxury brands and a genuine passion for fashion, fragrance, cosmetics, and luxury goods
- Experience providing live chat customer support
Compensation: $20.00 per hour plus bonuses
Benefits
- 100% Remote/Work-from-Home
- Flexible Schedules – customize your workdays to fit your needs
- Paid Time Off
- Medical, Dental, and Vision Insurance
- Flexible Spending Accounts
- Growth Potential
- And More
Who We Are
At VIPdesk, we believe brand loyalty is built with every customer interaction. Each experience is an opportunity to reinforce a customer’s love for a brand. And no matter how leading edge our technology is, it will never replace the power of the one-to-one connection. It’s why we’ve built a culture that cares. It’s why our team knows how to connect with customers, human to human.
At VIPdesk, we believe in creating a supportive workplace where we listen to one another, where all feel comfortable sharing ideas, where we work together to achieve our goals and share in the celebration of our successes. We believe that positive energy leads to team member innovation, creativity, and above all, happiness.
Training
New team members will attend training remotely via webcams from secure, noise-free, distraction-free home offices that meet our requirements. Training classes are held for 3 weeks, Monday to Friday, 11 am-6 pm ET.
Apply here: VIPDesk Connect
Job Title: Travel Consultant -Travel & Lifestyle Services
Date Posted: December 27, 2021
Job Type: Unspecified
Pay: Unspecified
Description:
Whether you’re a tenured travel professional or just starting your travel career; if you have a flair for exceptional customer service, a passion for learning and natural curiosity, this role is for you. With an intensive paid training and coaching program, here’s your chance to become a highly skilled Travel Consultant. Here’s just some of what you could be doing each day:
- Delighting our Premium Card Members with unforgettable travel experiences
- Understand our customer needs through consultation to deliver an innovative and extraordinary interaction through multi-channel servicing
- Research, plan, and carry out personalized travel experiences, through booking domestic and international flights, car and/or hotel travel arrangements
- Communicate new and existing product offerings and value propositions relevant to the Card Member
- Always put the Card Member’s experience at the forefront of everything you do, reinforcing the Membership First ™ approach and earning their dedication
- Shown ability to provide premium customer service, ideally in a call center environment
- Experience servicing customers ideally in hospitality, concierges/lifestyle servicing, high-end customer service or sales roles
- Basic geography knowledge with ability to locate continents and travel destinations worldwide
- Positive attitude and outlook, demonstrated through desire to learn, willingness to ‘have-a-go’ and optimistic teammate
- Natural communicator with the ability to demonstrate listening skills and able to adapt conversation to suit the situation
- Technically able and used to using computer applications and personal devices, can navigate PC and basic MS Office easily
- Ability to thrive in a results-driven environment, with a healthy strive to meet and exceed goals
- Travel Agency, Travel Reservations, Cruise and Tour experience is a plus
You must have the ability to work nights and weekends as we service our Card Members 24 hours a day / 7 days per week.
Work at Home Requirements:
- Through our Bring Your Own Internet (BYOI) Program, you will be required to locate internet service provider who meets our connectivity requirements and arrange connections in advance of your class start date.
- Current minimum speed requirements are 25 mbps download x 5 mbps upload speeds, preferably through broadband cable or fiber optic services (WiFi, Satellite, or DSL is not permitted).
Additional Requirements:
- A secure home office, located at your confirmed address of residence, free from background noise or other distractions
- Candidates must reside in one of 47 states where we currently hire (all U.S. states, except for Alaska, California, and Hawaii).
Amex Flex
- At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. We back our colleagues with the support they need to thrive, professionally and personally. That’s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
- To work in or visit any of our offices in the United States, we require colleagues to be fully vaccinated against COVID-19.
Apply here: American Express
Job Title: Call Center Customer Service Representative
Date Posted: December 23, 2021
Job Type: FT/PT (Unspecified)
Pay: $15.00 – $16.00 per hour
Description:
American Specialty Health is searching for exceptional customer service professionals to join our high-volume call center to assist our members by providing exceptional customer service nationwide for our specialty network programs. By responding to customers’ inquiries and providing information regarding all aspects of the members’ association with ASH, this position will play an integral role in supporting our company’s mission to empower individuals to live healthier and longer.
Remote Worker Considerations:
Candidates who are selected for this position will be trained remotely and must be able to work from home in a designated work area with company-provided technology equipment.
Responsibilities
- Answer incoming calls in a professional, accurate, timely and courteous manner.
- Ascertain the nature of the call and record information in the Communication Log.
- Look up member information using proprietary ASH systems and provide information to the caller.
- Forward logs requiring further research to the appropriate department.
- Transfer callers to the appropriate queue if question is of a more complex issue (claims, authorizations, etc).
- Utilize appropriate resources, including those online; to provide timely responses.
- Manage time to ensure calls are answered within required timeframes and appropriate follow up is done in a timely manner.
- Meet or exceed minimum key job accountabilities established for the Customer Service Representative position.
- Document all calls appropriately.
- Attends weekly staff and other meetings to discuss issues and foster teamwork among department personnel.
- Responds to requests for internal and external customers and/or clients, as required.
Qualifications
- High school Diploma or equivalent required.
- Minimum of one-year experience performing customer service duties; inbound call center experience preferred.
- Basic computer skills.
- Strong verbal communications skills.
Core Competencies
- Demonstrated ability to interact in a positive, respectful manner and establish and maintain cooperative working relationships.
- Ability to display excellent customer service to meet the needs and expectations of both internal and external customers.
- Excellent listening and interpersonal communication skills to identify critical core competencies based on success factors and organizational environment.
- Ability to effectively organize, prioritize, multi-task and manage time.
- Demonstrated accuracy and productivity in a changing environment with constant interruptions.
- Demonstrated ability to analyze information, problems, issues, situations and procedures to develop effective solutions.
- Ability to exercise strict confidentiality in all matters.
Mobility
Primarily sedentary, able to sit for long periods of time.
Physical Requirements
Ability to speak, see and hear other personnel and/or objects. Ability to communicate both in oral and written form. Ability to travel within the facility. Capable of using a telephone and computer keyboard. Ability to lift up to 10 lbs.
Environmental Conditions
Usual office setting.
This job posting is not applicable in CO.
Apply here: American Specialty Health
Job Title: Virtual Receptionist
Date Posted: December 22, 2021
Job Type: Full-time & Part-time Available
Pay: $15.00 per hour starting – $16.00 per hour starting for bilingual agents
Description:
WHAT YOU WILL DO:
- Work 100% remote, in the convenience of your home
- Answer calls and/or web chats for a variety of different businesses and professionals.
- Take messages, screen new clients, book appointments, collect payments, and transfer calls
- Understand caller needs and provide business information
- Be part of a team and contribute to continued excellence
YOU SHOULD APPLY IF YOU:
- Have strong typing and multitasking skills
- Have access to high-speed internet (see requirements below)
- Have the ability to work flexible hours in a quiet setting remotely
- Are a professional and confident communicator with clients
- Are a proficient and confident computer user
- Speak smoothly and confidently in English (bonus points if you are bilingual)
WE WANT “ALL-STAR” AGENTS WHO ARE:
- Experienced professional communicators, verbally and in writing. You have worked in a professional setting that requires quality presentation and communication.
- Instruction readers and listeners. When receiving or giving information, you adhere to instructions to ensure you have carefully followed through, without skipping or missing anything.
- Solid ethical decision-makers. You value and demonstrate a high level of reliability, responsibility, integrity, and supportive team collaboration in everything you do.
- Caring and respectful of everyone. You know how to be an active listener and respond empathetically, even in the most demanding situations.
- Responsive to change and understanding that there is always room to improve. Whether receiving coaching on the job or helping improve processes, you understand that continual change makes Smith.ai a fantastic place to work.
- Multitaskers who can balance serving clients directly, too. You like the challenges and feeling of getting things done with proficiency, while ensuring your clients’ needs are met.
- Resourceful and able to navigate learning new things with ease. Whether it’s a new computer app or process at work, you learn quickly and can efficiently find the answers to your questions.
BEFORE YOU APPLY, YOU MUST HAVE:
- Desktop or laptop computer with Google Chrome browser installed
- Reliable broadband internet connection. Must have a less than 50 ms ping, greater than 10 Mbps download and greater than 3 Mbps upload (tested by https://www.speedtest.net and https://networktest.twilio.com)
- Strong typing skills: at minimum 40 wpm with 100% accuracy (tested by https://livechatinc.com/typing-speed-test/)
- Call answering only: a quiet environment for answering calls, plus headset with a microphone arm attached
CHOOSE FULL-TIME OR PART-TIME
We operate 24/7/365. We hire for both full-time (40 hours/week) and part-time positions. For part-time positions, you must be available 5 hours a day, 5 days a week (the more the better). Shifts are broken into 2- to 5-hour blocks, and are scheduled based on the business needs of Smith.ai and its clients, as well as your availability.
COMPENSATION & BENEFITS
We invest in our team members and support their growth towards career advancement in both client-support and management roles as their experience grows. We pay our agents industry-leading wages, based on location and cost of living, to support our mission of hiring qualified candidates and building a strong community of healthy and happy agents at Smith.ai.
This position offers an hourly rate, paid weekly, with many opportunities for bonuses. Periodic raises are given based on performance and longevity with the company.
FOR AGENTS BASED IN THE U.S.:
- Starting, entry-level rate of $15/hour
- Starting, entry-level rate of $16/hour for bilingual agents who speak fluent English and Spanish
- Paid training
- Healthcare benefits for agents working 30+ hours weekly
FOR AGENTS BASED OUTSIDE OF THE U.S.:
- Starting, entry-level rate of $11/hour
- Paid training
ADDITIONAL EARNING OPPORTUNITIES FOR ALL AGENTS INCLUDE:
- Weekly Team Player Award to earn at a higher hourly rate
- Employee referral bonus of $150
- Many more awards with earning opportunities
Apply here: Smith AI
Job Title: Hero Care Specialist
Date Posted: December 21, 2021
Job Type: Full-time
Pay: $15.00 per hour – Benefits after 60 days
Description:
The Hero Care Network provides confidential emergency communication and critical services to veterans, military members, and their families all over the world 7 days a week, 24 hours a day, 365 days a year. When a member of the military, a veteran or their family are in an emergency situation or are in need of assistance, The Hero Care Network provides emergency communication services, financial assistance, critical community needs, and training to help build resiliency. If you are someone with strong listening skills and the ability to work with culturally diverse populations, you can help provide a critical link for families during emergency situations. You will be responsible for making outbound calls for verification. Requirements
Technical Requirements
· Laptop or Desktop Computer running Windows 10 or higher. WE DO NOT SUPPORT MACs, Chromebooks or Tablet/iPads
· DSL or Cable internet (Wireless and Satellite are not compatible with our software)
· Current antivirus and antispyware
· Installed, operational firewall
Summary of Essential Skills
· Must be able to pass a criminal background check
· Must posses a passion for uniform service personnel
· Military background/connection highly desired
· Ability to communicate professionally
· Exercise understanding and patience with doctor’s offices, Coroner’s and funeral homes
· Proper articulation, attention to detail and assertiveness required
· Excellent verbal communication skills including grammar and voice quality, tone and pitch
· Ability to remain poised under pressure
· Documentation, data entry, organization and problem-solving skills are imperative
· Ability to handle detailed work with a high degree of accuracy and speed
· Legally able to work in the United States
· Excellent written communication skills a must
· Must type at least 40 wpm; A typing test will be required
Pay Rate
· $15.00 per hour
· This is an employee position
· Bi weekly pay via direct deposit
Employee Benefits
· Accrued Paid Time Off (PTO)
· Health and Medical/Dental insurance plans are available after 60 days worked
*benefits are only available to those that work 30 or more hours weekly
Shifts
· Pick your own hours for a minimum of 20 to 40 hours per week scheduled in 1-hour increments
· The call center is open 24/7, however, our greatest need is between the hours of 3pm to 12am EST
(The other hours throughout the day, though available, do not offer an abundance of hours to select from)
Training
· Training will span across 3 days at 6 hours per day
· Training dates and times are TBD
· Training consists of live instructor led training
· Training is a paid event
Apply here: Direct Interactions, Inc
Job Title: Pharmacy Customer Care Representative
Date Posted: December 19, 2021
Job Type: Full-time
Pay: Unspecified
Description:
The Customer Care Representative (CCR) is the first line of communication for our patients, their family and caregivers, healthcare providers, and referral sources. The CCR interacts with patients over the phone (inbound & outbound calls) to discuss/coordinate all pharmacy related items to include prescription refills, delivery status, update demographic and billing information, and address any patient questions or concerns. Typical calls that can be initiated/ received by CCR’s are: welcome calls, outreach calls, program questions, prescription refills, billing inquiries, verifying insurance coverage, update demographic information, order status, delivery status, and assisting with technical account challenges. Our focus is providing excellent customer service with empathy and compassion. Each interaction with an individual is a conversation in which the outcome should always result in 100% satisfaction every time.
Essential Functions:
- Answer incoming calls from patients, caregivers, physicians, hospitals, and referral sources/ affiliated partners and respond to questions while researching required information and using all available resources
- Assist approximately 80-100 inbound/ outbound customers, physicians, and provider calls per day in a busy call center/ pharmacy environment
- Answers patients questions/concerns regarding their medications and refer to a pharmacist where needed.
- Follow-up with customers or expediting calls to the appropriate channels
- Make outbound calls to physician offices to obtain prescription clarifications, refill authorizations, prior authorizations and medication profiles
- Properly communicate with patients, healthcare providers and payers regarding any medication requests, additional information needs or potential billing challenges
- Provide patients with order status updates (fulfillment & delivery), proof of deliveries, insurance verifications, and price quotes/ copay information
- Assist patients with order changes/ cancellations, return authorizations, and redo/ reship requests
- Accurate data entry of all patient demographic information, insurance, and prescription refills (work with Enrollment Team on enrolling / entering new patients into the program)
- Resolution of insurance, adjudication, billing or medication fulfillment issues
- Communicate with production team (order entry, fulfillment, and clinical) to engage compliance and address any questions or concerns as noted during patient communication
- Accept payment information and credit card payments from patients/ caregivers
- Reconcile and perform prescription transfers prior to clinical review by a Pharmacist
- Proactively investigate and resolve patient related issues to ensure maximum patient retention and high standards of customer service
- When necessary, follow-up with customers or expediting calls to appropriate channels
- Document all patient calls in chart notes for future reference and tracking
- Accepts direction from Lead CCR Supervisor, Pharmacists, and Leadership regarding various elements of the MMP Program
COMPETENCIES
- High School Diploma or GED preferred
- Service orientated
- Demonstrates appropriate written and oral communication skills
- High degree of interpersonal and organizational skills
- A professional attitude is a must
- Strong team player
- Reliable, outgoing and highly effective at relating to others
- Passion for helping others improve outcomes and quality of care
- Attention to detail and accuracy
- Ability to handle a high degree of call volume and work under pressure
- Keep track of multiple tasks
- Knowledge and understanding of pharmacy clinical software system and customer relationship management system
- Ability to effectively interact with all levels of management, associates, clients, and customers/ caregivers
- Ability to read merchandise labels, SIG codes, and prescriptions, document information on prescriptions, third party forms, inter-office order forms, and communication forms when applicable
- Enter and retrieve data from the pharmacy operating systems and customer relationship management systems
- Understand and maintains confidentiality regarding patient medications and illnesses (HIPPA)
- Adhere to all applicable healthcare rules and regulations
Apply here: Select Quote
Job Title: Client Coordinator
Date Posted: December 18, 2021
Job Type: Unspecified
Pay: Unspecified
Description:
If you are an organized person, have great customer service skills, and a desire to work with an awesome team in the medical space, this job may be the one for you!
Another plus?… This is 100% REMOTE opportunity from anywhere in the US.
The Client Coordinator is responsible for servicing inquiries from clients, physicians, nurses or any representative acting on behalf of a client. This position performs a wide range of data processing tasks, including data preparation, data entry, data tracking, documentation and filing. All duties are handled with a high degree of quality customer service and in compliance with all regulatory and company standards.
Responsibilities
ESSENTIAL DUTIES AND RESPONSIBILITIES TO PERFORM THIS JOB SUCCESSFULLY INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING:
- Handles and responds promptly to inquiries from clients and/or anyone acting on behalf of the client regarding questions, report status, concerns, or general requests for information
- Utilizes appropriate systems and databases to enter client or examinee information and or retrieve information as needed
- Maintains daily contact with the QA department regarding workflow and pending report status
- Files and archives open and closed cases
- Verifies all client information is current in the database and all client specific guidelines and or rules or information is documented in the system
- Work independently and in partnership with other team members to ensure that questions are addressed, documented and cases are returned in a timely fashion
- Appropriately directs calls to other departments as needed
- Performs various clerical duties such as typing, filing, emailing, and proofreading as required
- Assists in resolution of customer complaints and quality assurance issues as needed
Qualifications
EDUCATION AND/OR EXPERIENCE
- High school diploma or equivalent required
- 1+ years clerical experience; or equivalent combination of education and experience required
- Experience in a medical office or insurance industry preferred but not required
QUALIFICATIONS
- Must possess complete knowledge of general computer, fax, copier, scanner, and telephone
- Must be knowledgeable of multiple software programs, including but not limited to Microsoft Word, Outlook, Excel, and the Internet
- Must have a full understanding of HIPAA regulations and compliance
- Demonstrates accuracy and thoroughness. Looks for ways to improve and promote quality and monitors own work to ensure quality is met
- Must demonstrate exceptional communication skills by conveying necessary information accurately, listening effectively and asking questions where clarification is needed
- Must be able to work independently, prioritize work activities and use time efficiently
- Must be able to maintain confidentiality
- Must be able to demonstrate and promote a positive team -oriented environment
- Demonstrates reliability and abides by the company attendance policy
Apply here: Exam Works
Job Title: Customer Support Specialist
Date Posted: December 16, 2021
Job Type: Part-time
Pay: Unspecified
Description:
This position is remote, so our ideal candidate:
- Has experience working from home and can be anywhere in the US.
- Is a quick learner and self starter.
- Is a great problem solver with a friendly and positive attitude.
- Is able to apply deductive reasoning to new issues based on past instruction.
- Is proficient at multitasking.
- Is prepared to handle a constant flow of emails/messages from customers and team members at times of high volume.
- Has previous customer service experience and Shopify experience (but not required).
- Is comfortable with social media platforms including Facebook and Instagra
- Job responsibilities/role:
- Become intimately familiar with our product line, website and common customer concerns.
- Learn the ins and outs of our Help Desk software, Shopify Plus, and our Warehouse Management Software.
- Answer customer questions, assist with order modifications, and resolve any customer concerns in a friendly and professional manner.
- Work one on one with customers to provide solutions to problems.
- Work virtually with our shipping team and shipping providers to help resolve issues with customer shipments.
- Keep detailed notes/organizations of customer interactions, and following up with customers or team members as needed.
Requirements
- A passion for providing outstanding customer service.
- Strong written communication skills.
Benefits Part-time
- Company discounts
- Permanently remote position
Apply here: Part-time
Job Title: Customer Experience Specialist
Date Posted: December 15, 2021
Job Type: Full-time (40 hours per week)
Pay:
What We Offer
- $80,000 annually (with opportunity for advancement in the first year);
- Fully covered health, dental and vision insurance;
- 401k with a 5% match;
- Flexible work from home policy;
- 4 months paid parental leave;
- Unlimited, flexible paid vacation, subject to approval, plus a vacation stipend;
- Gender-based violence paid and protected leave;
- Unlimited menstrual leave for people with uteruses;
- An annual tech stipend;
- A personal and professional growth stipend; and
- A stipend to help you build wealth.
Description:
The Job
We are looking for an exceptionally organized and dynamic Customer Experience Specialist who will work with the Customer Experience team to handle customer inquiries and support in building resilient business systems.
The ideal candidate will have strong written and verbal communication skills, have an interest in or be well-versed in Traditional Astrology, be enthusiastic to manage a variety of different tasks on any given day, and lead with integrity, care, and passion for providing a thoughtful and supportive customer experience. They will be a forward-looking thinker who actively seeks opportunities and proposes solutions.
What You’ll Do
- Deliver a compassionate and consistent customer experience while handling a variety of inquiries and issues that may arise from our customers on a day-to-day basis;
- Help develop and implement new processes to improve customer experiences and internal operations;
- Accurately identify and record trends in customer interactions to improve our products and services;
- Develop and implement communication strategies across multiple Apps, Platforms, and Organization to ensure seamless of fulfillment of digital and physical product orders;
- Research, prioritize and follow up on incoming customer issues and concerns and determine the appropriate course of action, referral or response;
- Accurately and completely document bugs using established interdepartmental processes to escalate technical issues to the development team when necessary
- Uphold company mission and values through accountability, innovation, integrity, quality,and teamwork; and
- Manage a variety of special projects as needed.
Who We’re Looking For
- Excellent reading comprehension and a proven ability to discern and communicate customer needs;
- Minimum of 4 years of experience in customer service experience with a background in online sales of both digital and physical products;
- Experience working with Shopify, Zendesk, Airtable, and social media management platforms preferred;
- Proficiency in G-Suite and confidence learning new programs;
- Ability to work efficiently, manage multiple projects with appropriate prioritization, adhere to quick deadlines, and adapt to evolving circumstances;
- Exercises good judgment to seek clarification and take initiative when needed;
- Enthusiasm, creativity, patience, good judgment and flexibility in their work;
- Strong people skills, emotional intelligence, and ability to work well with others as well as alone;
- Outstanding interpersonal communication skills (written and oral);
- Ability to work both in a team environment and independently;
- Excellent organizational skills, with high accuracy and attention to detail;
- Ability to work 9-5pm PT Monday through Friday, with the ability to provide support for urgent situations outside of normal business hours (i.e. new product releases, less than 5% of the time);
- Ability to perform phone calls on the company’s behalf;
- Ability to work in front of a computer screen and/or perform typing for approximately 100% of a typical working day; and
- A U.S. citizen or permanent resident who is able to legally work in the U.S.
Preference For Candidates With
- Proficient knowledge of Traditional Astrology.
Apply here: Chani
Job Title: Customer Service Representative
Date Posted: December 12, 2021
Job Type: Full-time
Pay:
- Average first-year salaries over $30,000
- Top first-year agents averaging over $40,000
- 5% increase to your starting rate upon completing training
- Company-provided equipment
- Medical, Dental, Vision Insurance
- Paid vacation and sick time
- 401(k) Investments
- Company-matched funds
- Tuition reimbursement
- Complimentary DISH programming
- Highly-discounted Sling subscription
- Discounted phone plans on Boost Mobile
Description:
This may be a remote role, which can sit in any of the following 21 states: AZ, CO, FL, GA, IL, IN, KS, MD, MI, MO, NC, NE, NM, NJ, OH, OK, TX, UT, VA, WV, and WY. Please only apply if you are able to live and work full-time in one of the states listed above. State locations and specifics subject to change as our hiring requirements shift.
As a customer experience representative, you will serve as an information resource for billing, programming, and troubleshooting questions – including suggesting ways for existing customers to get the most value and enjoyment from their DISH experience. If you like to solve problems and interact with people from across the country or maybe just a few towns over, this is the spot for you! In this role, you will:
- Communicate the value of our products and share ways for customers to get the most from DISH
- Transform into the best customer support advocate in the business, engaging with a diverse consumer base to provide solutions for customer needs and technical issues
- Establish long-term customer relationships
- Back-to-back phone calls with customers throughout the entirety of your shift
Ideal representatives have:
- High School diploma, GED, or equivalent experience
- Six months of related customer service and troubleshooting experience and/or training
- An openness to being coachable and a desire to learn new techniques
All representatives must have:
- Ability to work and remain engaged on the phone throughout the entirety of your shift
- This job does not allow flexibility to answer the door or be on-call care for others during work hours
- Superb attendance
- Flexibility to work hours that mirror our customers’ needs
- Tech savviness with the ability to smoothly operate Windows OS desktop computer
- Ability to multi-task; speaking with customers while logging information and navigating multiple programs
Where you’ll be working:
You’ll be working from home! At DISH, we understand the modern employee may need to operate fast on their feet and out of the office. Working from home allows you to perform a professional workday from the comfort of your home.
As a Work-at-Home (WAH) employee, you will have additional responsibilities concerning your home environment and the requirements regarding the capabilities of your computer and mobile device.
Work-at-Home Technical Requirements:
Computer & Accessories
- DISH will supply a PC tower loaded with all of the software necessary for your employment. This tower is not Bluetooth enabled. All equipment must be wired.
- DISH will also provide:
- Two Monitors and all pertinent cabling
- USB Noise-Cancelling Headset
- USB Webcam
- USB Keyboard
- USB Mouse
Home Internet
- Stable Cable, DSL, or Fiber ISP internet connection with minimum 25 Mbps download and 2 Mbps upload speed with 99% uptime and no bandwidth or data caps
- Wired ethernet between modem and PC without the use of an adapter: Wi-Fi / wireless is not supported
Mobile Device
- Smartphone capable of placing and receiving voice and video calls, SMS messages with access to the App store
Home Environment and Work Space
- Dedicated home office workspace, preferably a separate room with its own door
- Adequate space to set up the workstation
- Ability to hardwire internet, plug directly into router
- Three power connections- either three outlets or a power strip (one for each monitor and one for the PC tower)
- Agents are responsible for maintaining the workspace in a safe condition
- Personal disruptions are not allowed during scheduled hours and should not be audible in background noise. This includes but not limited to:
- Children playing
- Dogs barking
- Loud music
- Non-work-related phone calls
- Doorbells
- Family members/roommates
- You are scheduled on the phone throughout the entirety of your shift. It’s important to understand this job does not allow flexibility to answer the door or be on-call care for others during work hours
All costs to meet and maintain these requirements are the responsibility of the employee and are not reimbursed by DISH, except where required by law.
Apply here: dish
Job Title: Fraud Prevention Customer Service (Night Shift)
Date Posted: December 10, 2021
Job Type: Full-time
Pay: $16.00 per hour *** Up to $2,000.00 Sign On Bonus
Description:
Discover. A brighter future.
Great News! You are eligible for a cash bonus!
- Sign-on Bonus: up to $2K*
- And… We offer 100% remote, combo, or on site- it’s your choice! You do need to live in Ohio, Utah, or Arizona
- And… Once you join the team, you will receive an office setup stipend of $250 and enjoy monthly internet reimbursement of $60
*Bonus is paid in the following increments within 30 days of the following milestones:
- $500 following day 1 of employment. Bonus will be paid out on first eligible paycheck.
- $500 following 120 days employed
- $1000 following 365 days employed
To receive the bonus, you must be employed with Discover at the time of payment. Stated bonus payouts are before taxes and deductions as applicable to you.
Job Description
Class Start Date: January 2022
Shift Requirements: Start times from11:30am – 7:30pm EST.
All shifts are Monday-Friday with rotation weekends. *ALL SHIFTS ARE LISTED IN EASTERN TIMEZONE*
Starting Wage: Minimum of $16.00 hourly + 20% weekend premium pay
Full Time Benefits
Our comprehensive benefits package starts day one and features insurance, financial planning support and excellent perks designed to help you reach your goals and live a rich, healthy life. These include:
- Paid time off (at minimum, 20 personal days + 7 holidays per year)
- Medical/Dental/Vision/Life Insurance
- Tuition Reimbursement for eligible US based employees
- 401K with company match and fixed contribution
- Employee Stock Purchase Plan
- Full service cafeteria featuring Starbucks and subsidized Mindful options
- Access to fitness center
- Opportunities to volunteer in the community
- Development groups and training
- On-site Health Clinics
- Onsite Employee Assistance Program Counselors
- Discover Care@Work Family Assistance Program (Discounted childcare at participating centers, free care.com membership, and subsidized Backup Care Services)
- Perks at Work (access discounts from over 30,000 merchants, earning WOWPoints while you shop)
What You’ll Do
- Resolve Cardmember inquiries regarding a fraud- or security-related concern; such as verifying flagged transactions, caller authentication, reporting an account as fraud, etc.
- Take incoming calls and referrals from other departments, and at times make outbound calls.
How You’ll Do It
- Handle inbound customer calls; complete necessary fraud verification, includes caller authentication, transaction verification, etc., utilizing excellent customer service skills.
- Collect necessary information and complete a fraud report when a customer confirms unauthorized account activity.
- Ensure proper follow-up or escalation of account based on call outcome.
- Make outbound calls to verify account activity with the customer.
Qualifications You’ll Need
Bonus Point If You Have
- High school diploma or GED
- 1+ years of experience in call center/customer service
- A quiet workspace
- Internet service with a minimum speed of 5mbps
- Personal smartphone or a tablet
Apply here: Discover
Job Title: Customer Service Representative
Date Posted: 11/29/21
Job Type: FT/PT (unspecified)
Pay: Unspecified
Description:
The role of the Customer Service Representative is to be a customer-focused, courteous, empathetic, service professional, who effectively uses knowledge of plans, products, procedures and systems to provide information and resolve issues, resulting in enhanced customer satisfaction and retention.
The Customer Service Representative position is Aetna’s window to our members, providers, physicians and hospitals.
As a Customer Service Representative, the image you project over the telephone and how you handle the caller’s situation is the public’s perception of Aetna. We provide a human connection when it is needed most.
Required Qualifications
-Experience in a production environment.
-Customer Service experiences in a transaction-based environment such as a call center or retail location preferred, demonstrating ability to be empathetic and compassionate.
-Strong communication and problem-solving skills
-Empathy towards customers’ needs and concerns
-Strong computer navigation and typing skills
-Ability to manage multiple tasks in a transaction / high volume-based environment
COVID Requirements
COVID-19 Vaccination Requirement
CVS Health requires its Colleagues in certain positions to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, pregnancy, or religious belief that prevents them from being vaccinated.
- If you are vaccinated, you are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status within the first 30 days of your employment. For the two COVID-19 shot regimen, you will be required to provide proof of your second COVID-19 shot within the first 60 days of your employment. Failure to provide timely proof of your COVID-19 vaccination status will result in the termination of your employment with CVS Health.
- If you are unable to be fully vaccinated due to disability, medical condition, pregnancy, or religious belief, you will be required to apply for a reasonable accommodation within the first 30 days of your employment in order to remain employed with CVS Health. As a part of this process, you will be required to provide information or documentation about the reason you cannot be vaccinated. If your request for an accommodation is not approved, then your employment may be terminated.
Preferred Qualifications
-Health Insurance preferred but not required
-Microsoft Office Suite
– At least one year in a call center setting
Education
High School Diploma, G.E.D. or equivalent experience
Apply here: CVS
Job Title: Call Center Specialist
Date Posted: 11/29/21
Job Type: FT/PT (unspecified)
Pay: Base rate of $13.00 per hour and will increase to $14.00 per hour after 90 days of service. Plus Benefits.
Description:
Job Summary
Responsible for a high volume of inbound and outbound calls with customers, physician offices, patients or third party providers about the company’s products or services following standard SOPs and procedures, working under direct supervision. Ensures all contacts receive efficient and courteous service. Duties may vary based on assigned department.
Job Responsibilities
• Resolves routine, general questions and problems submitted by customers, physician offices, patients and third party vendors via different sources with limited variety following established guidelines and standard SOPs and procedures. Utilizes all available information to choose the best solution and resolve customer concerns. Directs complex questions and problems to more senior staff level.
• Uses a computer application to log and track inquiries, as well as, to check the status of items that require follow-up or involvement of other parties. Documents contact interactions, records details, complaints, comments and actions taken.
• Coordinates with other functional areas as necessary. Refers unresolved escalated issues as designated by the departments for further investigation.
• Contacts customers, physician’s office, patient or third party vendor to respond to inquiries or to notify them of investigation results and planned adjustments.
• Handles inquiries for one or more lines of business.
Basic Qualifications
- High School Diploma or GED.
- Intermediate level keyboarding skills (at least 25 WPM, touch typing, formatting documents).
- Basic level PC skills (for example: start up and shut down computer, use mouse to point and click, start and close programs, switch between programs, save files, print documents and/or access information on-line).
- Basic Search Engines skills to include opening a browser, typing in URLs in the correct location, using a search engine, bookmarking a site, navigating using back/forward/stop buttons, and filling out forms online.
- Communicate effectively in writing and verbally.
- The following locations are not eligible for this opportunity: Washington, California, Massachusetts, DC, Alaska, Hawaii, Puerto Rico, New York and Chicago, IL.
- This is a work at home position. To be eligible for this role you will be required to have an active home phone line (cell and VOIP not supported) and high-speed internet connection (DSL and Satellite not supported) at the time of your application. These utilities will not be reimbursed by Walgreens.
Preferred Qualifications
- At least 1 year of customer service experience in centralized services or call center environment.
- Experience in Retail or healthcare.
- Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction.
- Intermediate level keyboarding skills (at least 35 WPM, touch typing, formatting documents).
- Fluency in Spanish and English.
Apply here: Walgreens
Job Title: Inbound Sales Representative
Date Posted: 11/29/21
Job Type: Full-time
This position requires open availability 7 days a week.
Potential work schedule example :
Saturday&Sunday : 11 :30am-8 :00pm CST
Monday, Tuesday, & Wednesday : 1 :30pm-10 :00pm CST.
Pay: Guaranteed base wage plus commission – top reps earn $33k-$37k/year
Description:
Why You? What You Bring :
Connections are everything here at TTEC. That means we connect with our customers, our teammates and most importantly with you. And the ability to connect yourself is what you bring to the table… along with the following :
• At least 3 months of sales experience
• High school diploma or GED
• Computer proficiency
• College degree or equivalent work experience preferred
• Call center experience
• Ability to field high volume calls while providing an exceptional customer service experience to new and existing customers
• Knowledge of CRM or Sales force tools preferred
The Equipment You’ll Need :
- Your own computer with these technical requirements (sorry no Apple, Chrome OS or tablets)
- Internet speed > 15 Mbps. A hardwired direct connection to your home router is recommended. Wi-Fi connections are permitted on some assignments
- While we recommend a USB wired headset, if you have a headset already, you may be able to use that (except for Bluetooth headsets)
- Smart phone or another device that runs IOS or Android (iPad etc.) for your daily log-in
Apply here: ttec
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