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Job Title: Human Resources Associate
Date Posted: January 18, 2022
Job Type: Full-time
Pay: $19.23 – $38.46 per hour
Description:
This is a great opportunity for an organized, confident and creative individual looking to advance into HR. The Human Resources Associate will assist the Human Resource Business Partner team with all administrative and support functions including, but not limited to HR processes, documentation, records management, employee relations and communications.
Responsibilities
In this role, you will:
- Work with people of varying backgrounds and cultures and cross-functionally with different business areas
- Act as a point of contact and intake for managers and team members who require HR assistance.
- Prepare employee separation notices leveraging systems such as Quantum and HR Sharepoint and related documentation, and may conduct front-line exit interviews to determine reason behind separations. Update or create automated email templates as needed.
- Partner with the HR team on complex and sensitive employee relations and leave issues and support internal investigations, training and coaching in relation to those topics, as needed.
- Manage the Unemployment Claims process which includes updating files/claims, attending hearings, and manage notifications.
- Support the response and distribution of incoming correspondence for HR through management of the HR inbox and mailroom requests.
- In partnership with the HR team, develop, review and revise processes, workflows, and policies utilizing Microsoft Office applications, Visio and SharePoint.
- Serve as primary or secondary content owner and administrator for HR inbox, HR and Manager’s SharePoint sites, Doc-Cloud and Quantum.
- Partner on HR internal and external audits and provide information as appropriates per compliance.
- Manage and update documents, templates, forms and permissions for applications for HR as necessary.
- Handle highly sensitive and confidential and identifying associate and applicant data and information.
Qualifications
You should reach out if you have:
- Have 2-3 years of HR experience
- Bachelor’s Degree or comparable work experience
- Proficient Microsoft office skills, expert level preferred
- Good organization skills and ability to prioritize
- Experience in managing multiple priorities in a fast paced environment
- Excellent written and verbal communications skills
- Ability to research and analyze various and different types of data and information
- You are self-motivated and take initiative
What we offer:
- Comprehensive Health, Dental, and Vision plans with HSA Employer Contributions and Dependent Care FSA Employer Match.
- Bonus Incentives/Profit Sharing, generous PTO, 401K Savings Plan, Paid Parental Leave, and Tuition Reimbursement
- Access to earned income between paychecks and financial support via PayActiv
- Complimentary on-demand fitness, mindfulness, and nutrition.
- Great culture with a sense of community, with career growth and development opportunities
Apply here: CareCentrix
Job Title: RCC Fraud Prevention Specialist
Date Posted: January 17, 2022
Job Type: Full-time
Pay: Unspecified
Description:
At Apple, we believe that hard work, a fun environment, creativity and innovation fuel the ultimate customer experience. We believe each customer At Apple, we believe that hard work, a fun environment, creativity and innovation fuel the ultimate customer experience. We believe each customer interaction is an opportunity to surprise & delight. By focusing on the smallest of details, we can make a big impact with our customers. Building this environment starts with you. The Retail Customer Care (RCC) team is seeking an individual with excellent analytical and research skills to join the group as a Fraud Prevention Specialist. We enhance the overall customer purchasing experience by efficiently and accurately analyzing orders to identify and stop fraudulent activity and determine the appropriate next steps. This position is remote and can be based in any city across the US that has available internet infrastructure. You do not need to live in the city this is posted in to be considered.
Key Qualifications
- Minimum 12 months experience in the following roles required: Apple Product Verification Advisor, Apple Developer Program Support Special Review Advisor, RCC Payment Specialist or Fraud Prevention Specialist rotation experience
- Excellent English reading comprehension and writing skills
- 1-2 years experience in customer service or order verification type role with a strong working knowledge of RCC processes, policies, and procedures
- Excels at analytics and creative problem solving skills
- Customer-focused individual with an eye for identifying outliers among data sets
- Maintains a positive attitude in a high-demand/fast-paced work environment
- Excels at working independently to make timely decisions and take appropriate actions
- Demonstrates a passion for excellent customer focus and protection
- Communicates effectively in both verbal and written formats, with customers or partners, clearly and concisely
- Demonstrates flexibility and adaptability in a dynamic environment with changing work-flows and responsibilities
- Advanced judgment, critical thinking, problem solving and decision-making skills
- Adept at navigating ambiguous and complex situations
- Acute attention to detail
- Ability to change gears quickly
- Ability to identify business process solutions that increase efficiencies
Description
On this team, we are adept at dealing with ambiguity, have the ability to make sound judgments and utilize problem solving skills in a timely manner. We stay self-motivated and customer focused in a highly transactional role while working independently. We are skilled at speaking with both banks and customers in an order verification capacity, as the work we do involves engaging with customers or financial institutions. We demonstrate a high level of customer focus while fielding order inquiries via an inbound phone queue. You will effortlessly build strong working relationships with your immediate team and members of other Retail Customer Care groups. While the majority of daily tasks involved in this position are handled individually, teamwork is highly critical in learning the role, staying current with procedures/trends, and in building and maintaining a successful team culture.
Education & Experience
Bachelor’s degree preferred, or equivalent experience
Additional Requirements
- Ability to work a schedule from 7:00 am to 10:00pm including weekends and holidays, with additional flexibility during high volume times of the year.
- Ability to meet our home office requirements. Those include a private, quiet, distraction free home-work environment, a chair and desk, and hardwired ethernet internet connection of 10 megabits per second download speed and upload speed of 2 megabits per second from a reliable provider as you cannot use Wifi.
- If you are a Colorado resident, this is for you:
- At Apple, we see the whole you. We carefully consider a wide range of compensation factors, including your background and experience. These considerations can cause your compensation to vary. Apple Media Products Fraud Prevention Specialist starts at a minimum hourly rate of $20.00. The actual pay may be higher depending on your skills, qualifications, and experience. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Every Apple employee also has the opportunity to become an Apple shareholder, because all team members are eligible for stock grants and also a discount when purchasing Apple stock.
Apply here: Apple
Job Title: Telescribe
Date Posted: January 16, 2022
Job Type: Part-time
Pay: Unspecified
Description:
Start Your Career in Healthcare with ScribeAmerica! No Previous Experience Required!
Joining ScribeAmerica’s team as a Telescribe will be one of the most impactful and rewarding experiences of your life. A Telescribe is on the “front-line” of healthcare, serving as an integral member of the care team and acting as the physician’s personal efficiency partner remotely from home. While a Telescribe does not perform clinical work (e.g., does not touch patients, does not practice medicine), s/he is completely immersed in the healthcare ecosystem remotely from home with a physician or nurses for 8+ hours each day.
Whether it’s helping you gain entrance into medical/nursing school, giving you priceless advice and insight, or just leading by example as a consummate professional, your partnering physician will profoundly affect your future as a healthcare professional. Your Telescribe experience—the people you meet, the relationships you develop, the encounters you witness— will change your life! Don’t wait, apply to be a Telescribe today!
*This position is remote/work from home*
Job Highlights:
- One-on-one time with physicians and other healthcare providers
- Exposure to an emergency, inpatient, or outpatient environment
- Observe a wide variety of cases from trauma to pediatrics remotely from home
- Develop lasting relationships with your partnering physicians with the potential for letters of recommendation
- Paid training for all hired employees that provides a crash course in medicine including terminology, disease processes, procedures, medications, medical decision making, and more
- Great alternative career for those of CNA, MA, EMT, or Paramedic backgrounds
- Flexible scheduling for college students
As a Telescribe you will:
- Accompany the healthcare provider into patient examination rooms remotely from home in order to transcribe the patient’s history, physical exam findings, consultations, labs, X-rays, and other evaluations, as stated by the provider, directly into the medical record
- Prepare plans for follow-up care, as directed by the provider
- Process admitted and discharge paperwork, as directed by the provider
- Provide advanced support to providers, including documenting phone calls, alerting the physician when labs/radiology reports are complete, monitoring document uploads, etc.
Qualifications and Requirements:
- The minimum availability required for our telescribe position is 2 shifts per week; shifts range from 8 to 12 hours long*
- It is the Company’s hope that this will be a long-term position.* This is not intended to be a seasonal position.
- Must have a high school diploma or equivalent
- Must have a passion for medicine and a desire to grow
- Must be adaptable and be willing to take constructive criticism
- Must have reliable internet/wifi
- Ability to multitask and prioritize
- Ability to work in a stressful and fast-paced environment
- Ability to operate a computer and/or laptop through proficient typing, clicking, and viewing a monitor for extended periods
- Ability to type at least 50 words per minute preferred
- Ability to work for the duration of the healthcare provider’s shift, which can be for extended periods of time
- Ability to read, write, comprehend through listening, and speak fluent English
- Must have a computer or access to a computer for virtual/online training
Apply here: ScribeAmerica (Midwest Region)
ScribeAmerica (Southern Region)
Job Title: Fraud Specialist
Date Posted: January 14, 2022
Job Type: Full-time (Contract/Temporary)
Pay: $16.62 per hour
Description:
Adecco is currently assisting a local client in their search to fill a fully remote, work from home Fraud Specialist based in NJ, DE OR PA. Must reside in one of these states. Apply now if you meet the qualifications listed below!
Type: Full-Time (40 hours / week) (REMOTE)
Length: 3+ months (possible extension / full time conversion)
Pay: $16.62 /hr – weekly pay
Shift/Hours: Variable Shifts – M-F Standard Business Hours
Responsibilities for this Fraud Specialist job include, but are not limited to:
The main function of a Fraud Prevention Specialist is responsible for preventing and minimizing losses to the company and its customers by reviewing suspicious checks and accounts.
Will be reviewing deposits made through tellers/ATM’s to ensure accuracy/counterfeit.
Will be having some phone/e-mail communications with check makers, etc. to follow-up on deposits made.
Analyzes suspected deposited and on-us checks for fraudulent items.
Detects and monitors suspicious accounts for fraudulent activity.
Communicates with retail branches any change in status on customer accounts involving suspected item and specific dollar exposure.
Supports management team, ensuring regular reports are completed on time.
Interacts with other banking institutions to verify funds and relationship of customer.
Contacts check makers to verify validity of suspected checks.
Qualifications for this Fraud Specialist job:
Must have excellent attention to detail
Good communication/verbal skills
Comfortable with computers – must be comfortable with MS Suites, comfortable toggling between multiple screens and able to pick-up new software quickly
Preferred to have previous 1 year of banking experience
Preferred to have 1 years fraud prevention experience OR 2 – 4 years branch banking experience OR Bachelor’s degree.
Comfortable operating computer applications with specific focus on data retrieval and research.
Lotus Notes & Microsoft Office (Word, Excel and Access) – Intermediate ability.
Proven ability to communicate effectively orally and in writing.
Strong customer service skills.
Skillful navigation of the Internet.
Why work for Adecco?
Weekly pay
401(k) Plan
Skills Training
Excellent medical, dental, and vision benefits
Apply here: Adecco
Job Title: Credentialing Specialist
Date Posted: January 14, 2022
Job Type: Full-time
Pay: Unspecified
Description:
Medely is the largest workforce management platform specializing in delivering healthcare professionals through an on demand marketplace. As an economic empowerment engine, Medely allows healthcare professionals instant access to high paying jobs with the freedom and flexibility to work when/where they want, while providing healthcare facilities access to the largest on-demand network of ready to work healthcare professionals.
We believe that empowering healthcare professionals will bring more open, efficient, and increasingly higher quality to patient care. We are a team of sharp, entrepreneurial individuals who are redefining the way healthcare staffing is done. We are currently looking for candidates to join our growing team who share our enthusiasm for tackling today’s toughest challenges in healthcare.
HIGHLIGHTS
– Founded in 2016 and having recently secured their Series B, Medely is facing explosive growth in a $3.65 trillion U.S. healthcare market ripe for tech disruption (Forbes, 2019).- Medely’s staffing platform provides high quality, on-demand professionals to more than four thousand healthcare facilities in over 50 U.S. markets. Their network boasts over sixty thousand selectively vetted and credentialed healthcare professionals including nurses, medical assistants, technicians, and specialists.- Medely has consistently exceeded growth goals and is excited to continue the momentum in 2022!
As a Credentialing Specialist, you would be responsible for the timely credentialing of healthcare providers using Medely’s proprietary electronic credential management system.
What you will do:
- Credential Document Review
- Responsible for ensuring credentials submitted are legitimate Primary source credential verification
- Cross Functioning with other teams to credentialing questions and answers
- Any other assigned projects to support the Compliance department
What we are seeking:
- Bachelors degree preferred
- Healthcare experience is a plus, (not required). Full Training Provided.
- Excellent written and oral communication skills.
- Computer literate with proficiency in web-based products and ability to learn new applications easily.
- Attention to detail and accuracy; adaptability and reliability essential.
- Professional Friendliness
- Home office & Internet Connection with DSL, cable, or fiber internet connection with upload speeds greater than 1Mbps
WHY MEDELY: BENEFITS & PERKS
– Competitive Compensation: Based on experience and performance- Long Term Incentives: 401k- Healthcare Benefits: Full suite of benefits including medical, dental, and vision insurance- Flexibility: We believe that work/life balance is important, so we offer three weeks of vacation and ten paid holidays- Energetic team environment- Purpose: Join a growing mission-oriented startup that is modernizing the healthcare industry on a national scale!- Ownership: Drive meaningful business impact on a team that you’ll help build and define!- Remote: Work in a digital environment with all the tools to achieve your work as though you were in the office!
Apply here: Medely
Job Title: Payment Specialist
Date Posted: January 14, 2022
Job Type: PT/FT (Unspecified)
Pay: Unspecified
Description:
*This position is only open to candidates 18 years or older living in Alabama, Arkansas, Florida, Georgia, Illinois, Iowa, Kansas, Louisiana, Mississippi, Missouri, North Carolina, or Wisconsin.*
As a Payment Specialist you are responsible for maintaining positive customer relations by effectively negotiating customer relations while answering incoming phone calls.
You will also address various types of customer inquiries and concerns pertaining to account information and credit status. Working from home entails a high level of computer knowledge as you will be required to navigate through multiple systems and enter information using your keyboard including function keys while speaking with customers on the phone.
SC Data Center Inc., offers flexible schedules, paid training, employee discounts up to 50% and Booster Discount Certificates that allow employees to purchase company products for free.
As a Home Agent you will be able to work from the ease of your own home provided that your computer meets our minimum technical requirements (see below). Your next opportunity is just a few steps away!
Computer Requirements
- A PC or Laptop with: Current and supported MS Windows 8.1, 10, or 11 Operating System (No Mac, Vista, Chromebook, or XP)
- Processor – AMD 2.1GHZ or higher OR – INTEL 1.8GHZ or higher, OR – INTEL 1.7GHZ or lower; must be i3, i5, i7, or Pentium with 4 or more cores and be 2016 or newer
- 4GB RAM or installed memory
- 10GB of Free Hard Disk Space Dedicated High Speed Internet:
- Internet Download Speed: 4.0 MBPS
- Internet Upload Speed: 2.0 MBPS
- Wired Internet with a cable connection (Dial-up, Wi-Fi, Hotspots, and Satellite are not allowed)
- Keyboard: Function Keys (F-Keys)
- Wired USB Headset Training Requirements (Mandatory):
- 1st Shift Training – 1 week and 4 days (M-F), 8:30am-3:30pm
- 2nd Shift Training – 2 weeks (M-F), 5:00pm-10:00pm
- Weekend Training – 3 weekends (Sa-Su), 8:00am-4:00pm
Most communication throughout the hiring process will be conducted via email.
Please ensure you enter a valid email address that you check regularly when completing the application.
You can expect emails from [email protected] and [email protected].
To prevent these emails from ending up in your junk/spam folders, we ask that you set your email filter to unblock, whitelist, or accept emails from these addresses.
Apply here: Colony Brands & Affiliates, Inc.
Job Title: Guide
Date Posted: January 12, 2022
Job Type: Part-time
Pay: Unspecified
Description:
About Cleo:
At Cleo, we make a real impact by doing work that matters: helping families be their best at home and at work.
Cleo is the leading family benefits platform that picks up where the healthcare system leaves off. We combine the expertise of our team of Guides and Specialists—parent and maternity coaches, doulas, lactation consultants, sleep experts, and more—with a powerful technology platform that helps every working parent succeed as they grow both their families and their careers.
Cleo is offered by over 100 leading employers, including global Fortune 500 leaders and industry innovators like Salesforce, PepsiCo, The Learning Care Group, and Pinterest. With $81M raised from top investors including NEA, Greylock, and Transformation Capital, we’re expanding our offerings and our team to meet the growing demand of employers, parents, and the healthcare sector. Now we’re looking for experienced and passionate team members like you to join us.
Description:
As a Cleo Guide, you’ll have the opportunity to make a huge impact and create long-term relationships with members throughout the various stages of parenthood, from considering to expecting parents through the teenage years. You will work remotely and collaboratively with a team of talented and passionate care professionals who will innovate and challenge the current state of health care, and support families as they navigate work-life and parenthood. If you are an empathetic professional (parenting coach, childhood development specialist, social worker, teacher, school counselor, therapist, etc) who is ready to challenge the current state of health care and the way that people consume information about parenting, then you’ll be at home with Cleo.
This is a part-time role, with hours ranging between 15-25 hours/week. Preference for candidates with experience supporting parents of teens. In this role, you will assist members as they navigate parenthood; connect them with local community resources; refer them to Cleo’s network of specialized experts, and deliver high-quality support to ensure that every member’s needs are met. You will help shape our evidence-based care model, personalizing your support to meet the needs and preferences of each family. You get to create relationships with your members that are based on trust, knowledge, and non-judgemental support. You will have the chance to use your expertise to triage specific questions and circumstances to determine the scope and qualifications required to respond.
Key Responsibilities:
- Provide premium service to our member by providing guidance through Cleo’s various service offerings or helping to direct and navigate families to their other healthcare and related benefits
- Seek guidance when support and member needs fall outside of your scope of expertise. Escalate any urgent and emergency issues
- Support the improvement of Cleo’s product, service, and growth through delivering insights, feedback, and expertise, including projects and duties as the needs of the business grow and expand
- Provide detailed and timely completion of administrative and supplemental activities, such as maintenance of member records, plans, and data in our proprietary system
- Collaborate within the Member Operations department and larger cross-functional Cleo organization to support knowledge sharing and Cleo’s growth deliverables
To be successful in this role you may have:
- 3+ years of experience providing support to families around parenting. Examples: (LMFT/MFT, school counselor, parent of teens coach, middle or high school educator, sexuality and gender educator, behavioral specialist, or therapist)
- Comfort supporting members from pregnancy through teen years, collaborating with expert support team members for any questions that fall outside of your scope of knowledge
- An ability to creatively solve problems, to think critically, and to make decisions with a high degree of autonomy
- The ability to take initiative and exercise independent judgment to provide evidence-based support to members
- A clear and concise communication style, a solutions-oriented mindset, an ability to tackle challenges with creative thinking, with a willingness to go above and beyond for members
- An ability to apply insight and understanding about emotions and human responses to create and maintain positive interpersonal interactions, including when members may be dealing with trauma, disabilities or other challenging situations, with an inclusive mindset and approach
- Comfort with professional software such as Google Drive, chat-based team collaboration apps such as Slack, and have experience using Google Calendar in a professional environment
- Confidence in your abilities to learn new systems and adapt to changing workflows. We are a health tech startup!
Successful candidates will demonstrate the following competencies critical to this role:
- Adaptability & Flexibility: Can adapt to a rapidly changing environment, can constructively create opportunities for change through active participation, and address new challenges
- Member Focused: Challenge and support development of your team to prioritize member’s needs; while delivering individually tailored solutions. Developing rapport and strong relationships with member, your team, and cross-functional team members
- Decision-Making: Gather information necessary to make decisions. Think through problems clearly and logically. Are decisive and don’t procrastinate on decisions once there is clarity on appropriate next steps
- Business Expertise: Help to improve the member experience via feedback on services and available technology. Provide key feedback on member experience to help our cross-functional team build and further develop key features
- Communication: Listen well, express verbal and written ideas fluently and logically, are open to giving and receiving feedback, and can be depended on for truthfulness and integrity
- Results-Oriented: Are goal-directed, focused, and accountable for meeting commitments, while also recognizing the contributions of peers
- Technical Expertise: Can comfortably acclimate to new technology systems and platforms and exhibits technical proficiency.
Apply here: Cleo
Job Title: Tech Recruiter
Date Posted: January 11, 2022
Job Type: Full-time
Pay: Unspecified
Description:
Conducts talent activities through multiple communication approaches. Build the talent pipeline using multiple approaches, including recruiting events, social media, job postings and maintaining a referral network; communicates Kohl’s employee brand.
ACCOUNTABILITIES
- Participate in meetings with hiring managers to build recruiting strategies
- Create accurate sourcing strategies to find niche/technical skills
- Partner with other Senior Recruiters/Talent Partners on influencing change/strategy
- Partner with HR Business Partners and Talent Managers to execute talent strategy
- Maintain relationships with candidates to keep pipeline for future needs
- Drive recruiting events to seek out talented candidates who align with Kohl’s culture and talent needs
- Facilitate process improvement when recruiting roles with similar profiles
INTERVIEW/HIRING RECOMMENDATIONS
- Interview and screen candidates
- Make hiring recommendations for defined area(s)
OFFER/ONBOARDING
- Build, negotiate and deliver job offers with candidates
- Explain salary packages and benefits
QUALIFICATIONS
REQUIRED
- 1-3 years of experience in recruiting or HR or Internship in HR
- Strong verbal, written and interpersonal communication skills
- Experience using an Applicant Tracking System
- Experience using a CRM
PREFERRED
- Bachelor’s Degree, with an emphasis on HR or Business
- Working knowledge of HR legislation, employment law, principles, policies and procedures
- Working knowledge of basic computer skills to include Microsoft Excel, Word and PowerPoint
Apply here: Kohl’s
Job Title: Temporary Colleague Support (Covid-19 Administration)
Date Posted: January 11, 2022
Job Type: Full-time
Pay: Unspecified
Description:
This position performs a broad range of functions supporting Colleague Advisory with COVID related AskHR cases. Perform other duties as assigned.
This is a remote- work from home position if technology requirements are met (in home WIFI, and designated workspace). Option to hotel from a Macy’s Store or Support Location where space is available, schedule permits and technology requirements are met.
Essential Functions
COVID-19 Tasks:
- Place phone calls to colleagues impacted by COVID-19.
- Ask routine questions and gather critical information regarding each case.
- Use Salesforce platform to document information in case comments and share case with assigned Colleague Advisory team member.
- Send emails to colleagues and people leaders with communication regarding, time off from work, attendance and LOA
- Place contact tracing calls, as needed.
- Work with Business Resiliency, People Leaders, HRBPs, Colleague Support Contact Center and Leave of Absence department and other business partners when required.
Competencies
- High School Diploma or equivalent required
- Prior human resources experience preferred
- Practices open and continuous communication, values keeping others informed, effectively presenting information in a clear, concise manner.
- Excellent leadership, facilitation, and interpersonal skills, with the ability to work across functional lines and at many levels
- Ability to think creatively, strategically and technically
- Ability to work a flexible schedule based on department and Company needs
- Knowledge of MS Office computer programs are required
- Prior human resources experience preferred, including systems use, administrative tasks and conducting investigations.
- Practices open and continuous communication, values keeping others informed, effectively presenting information in a clear, concise manner.
- Excellent leadership, facilitation, and interpersonal skills, with the ability to work across functional lines and at many levels.
- Excellent customer service skills and the ability to handle confidential information with the utmost discretion
- Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays
Physical Requirements
- Requires prolonged periods of sitting and constant communication with colleagues
- Requires working with multiple computer screens and programs simultaneously for extended periods of time.
- Occasionally required to move/reach, stoop, kneel and crouch
Frequently lift/move up to 10 lbs.
Apply here: Macy’s
Job Title: Menu Specialist
Date Posted: January 11, 2022
Job Type: Full-time
Pay: $42,500 – 47,000 per year
Description:
ezCater is the world’s largest online marketplace for catering – a $60+ billion market just in the U.S. Businesspeople use us to find and order great food for meetings and events; restaurants and caterers use us to grow their catering business. We’re backed by world-class investors including Insight Partners, Iconiq Capital, and others, and in early 2019 were valued at $1.25 billion. COVID slammed us, but we responded by finding new customer segments and seizing the rare opportunity COVID offered: when in life does a very successful operation get a do-over? Come help us power Food For Work even better than we did it the first time.
Simply put, the ezCater Menu Team is responsible for transcribing & updating all of the great menus on our site. We’re a group of tech-obsessed foodies who move fast & also know how to beautifully define kimchi & tahini on the fly. We’re driven & dedicated to bringing ezCater menus to the next level of excellence (and also love a good debate about the spiciest hot sauce while we’re doing it).
It’s the job of our Menu Specialists to create and modify menus for our 80,000+ restaurant partners while balancing speed, efficiency, quality, and best-in-class customer service. We support a wide variety of partners – from mom & pop indies to national enterprise chains – and ensure that they all have accurate, functional, and appealing menus.
As an Menu Specialist, you will:
- Transcribe: You’ll work with websites, third party platforms, spreadsheets, and documents to compile, process, and transcribe items, prices, dietary information, and more in our homegrown tool.
- Support: You’ll provide top-notch customer service to our restaurant partners over phone and email.
- Collaborate: Solution-oriented feedback is our bread and butter. We’ll need your help with improving our processes and our tools.
- Advocate: We’ll expect you to be an internal advocate and champion for our amazing restaurant partners, and to seek out opportunities to create unparalleled experiences for them.
- Make an Impact: You’ll make an immediate impact on our company goals – you’ll be an essential part of the success of thousands of restaurant partners and help drive customer satisfaction.
To succeed as an Menu Specialist, you need to be:
- Devoted to details: Our quality standard is the highest in the business.
- A skilled wordsmith: You can easily type 75+ WPM while maintaining a high level of quality and accuracy.
- Customer success-oriented: You handle escalations and critical issues well. Your empathy and emotional intelligence are off the charts!
- A big-picture thinker: Our team innovates as a group, and we’ll expect you to meet us two steps ahead.
- Hungry for change: If something isn’t working, we fix it. And then we fix it again.
- A circus-level juggler: You’re comfortable with a high-volume list of varied tasks and prioritizing them feels like second nature to you.
- Tech-knowledgeable: You have experience with technical services and platforms and are eager to learn more (Zendesk proficiency is a huge plus!).
- Adaptable & Inquisitive: You’re a natural problem solver – constant change is your fuel and you thrive in ambiguous situations.
- Driven towards excellence: We’ll expect you to consistently meet or exceed expectations on quantity & quality performance objectives.
- A team player: You’ll work with teams across our department and will need to build relationships with internal stakeholders to ensure success for all parties.
Salary Range: $42,500 – $47,000#LI-Remote
ezCater does not sponsor applicants for work visas or legal permanent residence.
What you’ll get from us:
You’ll get a terrifically compelling opportunity, in an environment of radical transparency, open access to all the data, and collaborative colleagues at every level of our organization. You’ll also get sane working hours and great flexibility around work/life balance.
Have people in your life – of any age – who always, often, or sometimes need your help? We make room for that. Have a bad thing or a good thing happen to you? We make room for that, too.
Oh, and you’ll get all this: Market salary, stock options that you’ll help make worth a lot, the usual holidays, all-you-can-eat vacation, 401K with ezCater match, health/dental/FSA, long-term disability insurance, remote-hybrid work from our awesome Boston or Denver offices OR your home OR a mixture of both home and office (you choose!), a tremendous amount of responsibility and autonomy, wicked awesome co-workers, cupcakes (and many more goodies) once we get back to our offices, and knowing that you helped get this rocket ship to the moon.
Apply here: Ez Cater
Job Title: Data Analyst
Date Posted: January 11, 2022
Job Type: Unspecified
Pay: Unspecified
Description:
Hello Heart is growing and is looking for a Data Analyst to join our Data Science and Analytics group, and help drive business decisions across the company. This role will be responsible to update, maintain, and run accurate and innovative client reporting, execute data extraction tasks for enrollment processes, uncover product and marketing insights, and provide ad-hoc reporting to teams across the entire organization.
This role will have many opportunities to learn and expand data skills by working with our growing data team of analysts, scientists, and engineers. The data team works cross-functionally with the customer success, product, and sales teams.
Areas of responsibility:
- Define data collection needed across the functions and systems in the organization to support reporting and analysis.
- Use SQL to update, build, and maintain complex queries that will help drive business decisions across the product, customer success, and sales teams.
- Collaborate with the Customer Success team to create and present high-quality client reporting presentations for our dozens of F500 clients that highlight Hello Heart’s clinical outcomes, impact, and ROI.
- Summarize and analyze product marketing enrollment funnels, assist in building funnel improvements, produce and support ad-hoc reporting to understand and improve user enrollment and retention rates.
- Summarize and analyze clinical outcomes, features usage, data trends to create innovating and compelling marketing and commercial materials.
The ideal candidate will be:
- Data-driven. Lives, breaths and dreams data and gets super excited to analyze complex data sets, come up with new insights and solutions that are applicable in business settings.
- Strong data project management skills – data hygiene, sanity checks, etc.
- Highly independent with strong problem-solving abilities and a go-getter.
- Strong written and verbal communications skills
- Highly organized, able to multitask and easily adapt to change.
- A strong team player that can work with multiple functions within the company.
- Entrepreneurial, self-sufficient, and thrive in fast-paced environments.
Qualifications:
- 2+ years of experience with advanced skills in SQL, reporting, data analysis, and/or visualization
- Expertise and comfort with excel (e.g., pivot tables, vlookup, macros, etc.)
- BA/BS degree in quantitative or business fields, or equivalent work experience
- Experience working with BI/Analytics tools (e.g. Looker, DASH, Tableau, Periscope, Qlik, Redash etc.)
- Experience with web analytics tools such as Firebase, Google Analytics, or mixpanel
- Experience analyzing sales, business operation, marketing or consumer product performance
preferred:
- Familiarity with data and statistical analysis tools (e.g. R, Python, MATLAB)
- Experience working with medical claims data
- Experience working with data pipelines (e.g Apache Airflow, Databricks) – Advantage
Apply here: Hello Heart
Job Title: Enrollment Representative
Date Posted: January 11, 2022
Job Type: Full-time
Pay: Unspecified
Description:
Responsible for preparation, processing and maintenance of new members and re-enrollment. Processes and maintains health plan’s member and enrollment records, employer’s monthly reports, sending membership cards and materials. Verify enrollment status, make changes to records, research and resolve enrollment system rejections. Address a variety of enrollment questions or concerns received via call tracking, claims, or e-mail. Maintain records in the enrollment database.
KNOWLEDGE/SKILLS/ABILITIES
- Performs processes to resolve the following eligibility exceptions within the required State/Regulatory timeframes: enrollment file errors, ID card generation errors, PCP assignments and 834 enrollment files to vendor/third party administrators.
- Process COB eligibility through Molina application to ensure accurate information is represented in Molina’s enrollment system.
- Assists with the support of the newborn enrollment functions, to include call center requests for verification and updates, PCP assignment activity, enrollment record error reports, enrollment/disenrollment activity and Mass Member Moves.
- Work on claims queue to ensure timely and accurate processing of claims pended due to enrollment or COB related issues.
JOB QUALIFICATIONS
Required Education
Associate degree or equivalent combination of education and experience
Required Experience
1-3 years
Preferred Education
Bachelor’s Degree or equivalent combination of education and experience
Preferred Experience
3-5 years
To all current Molina employees: If you are interested in applying for this position, please apply through the intranet job listing.
Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.
Apply here: Molina Healthcare
Job Title: Curves Ambassador
Date Posted: January 8, 2022
Job Type: Freelancer
Pay: Unspecified
Description:
Curves Ambassadors are independent contractors who make commission on sales by referring women to MyCurves On Demand, the Health and Wellness Education Series, and Curves Nutrition Program.
Curves provides women what they need to feel great and build a healthier future – strong bodies, strong balance, and a strong community.
GET STARTED NOW! Text AMB (US & CAN) and your name to 469-598-0417 or Email [email protected]
Social Media Links:
Contact email: [email protected]
Apply here: Curves
Job Title: Dispatcher/Account Manager
Date Posted: January 7, 2022
Job Type: Part-time
Pay: $14.00 per hour
Description:
Contractor In Charge of Albany, GA is currently hiring for a part-time Work from Home Dispatcher / Account Manager to help clients with anything and everything concerning their accounts. This customer service and dispatch position earns a competitive hourly wage of $14/hour, depending on experience
In addition to competitive pay and our positive company culture, we offer our Work from Home Dispatchers / Account Managers the following benefits:
- Paid training
- Sick or paid time off after 90 days
- Opportunity for growth and upward movement
- Supportive team
Have we piqued your interest and you’re ready to apply? It’s easy! Just fill out our initial mobile-friendly online application. We hope to meet you soon!
DAY-TO-DAY
This remote dispatcher and customer service position works a part-time nights and weekends schedule, approximately 20-25 hours per week.
Our Work from Home Dispatcher / Account Manager is essential to the success of our company and the success of our clients as they rely on you to keep everything related to their account in order! Your daily tasks involve interacting with clients as you provide 1:1 customer service and support. You work with clients either over the phone or via email, make any necessary changes or adjustments, and/or complete any type of maintenance. Your positive, upbeat personality makes you a joy to work with, and your exceptional customer service keeps customers coming back! Ultimately, we rely on you to help ensure customers are fully satisfied and keep our company growing through successful account management!
ABOUT CONTRACTOR IN CHARGE
Our mission is to help small business owners in the home service trades to understand and know their financials and bookkeeping is being managed and maintained with the highest standards. Our staff has a high degree of experience in the electrical, plumbing, HVAC, and other home service industries–and offers their knowledge to help increase our client’s understanding of their business performance. In the industry, we are known for our professionalism and knowledge of the scheduling software and accounting integrations. Our clients are good at what they do, knowing their trades inside and out–and, we let them focus on that by doing the rest for them!
Giving our clients this peace-of-mind requires that we have a skilled and reliable team of our own. In order to attract and retain the best, we offer competitive pay, and remote work-from-home opportunities.
OUR IDEAL CANDIDATE
- Reliable – committed to maintaining a strong work ethic with 100% follow-through
- Personable – can connect with a variety of people and personality types
- Customer Service-Oriented – genuinely desires to serve and meet the needs of others
- Team Player – can work well with others and contribute to a team
- Task-Oriented – can manage a variety of tasks and details without sacrificing quality, accuracy, or efficiency
If this sounds like you, keep reading!
REQUIREMENTS
- High school diploma or equivalent
- 1 or more years of front-office experience for a home services company
- Prior experience in customer service and/or dispatching HVAC, plumbing, or electrical home services
- Functional computer skills including Microsoft Office and the ability to quickly learn other cloud-based software
- Previous experience with Service Titan, Field Edge, Housecall Pro, or any other scheduling software
- Proficient keyboarding skills (45+ WPM, 95% accuracy)
- Private, quiet, and completely distraction-free space to work
- The following computer equipment: A Pentium processor Core i3 or higher, 8 or more GB RAM, 2 monitors, high-speed internet connection that is wired directly to the router, and a noise-canceling headset
- Pass a criminal background and a drug test
- HVAC, plumbing, or electrical home-service customer service or dispatcher experience a plus
- Previous experience with Service Titan, Field Edge, Housecall Pro, or any other scheduling software is a plus
If you meet the above requirements, we need you. Apply today to join our team as a Work from Home Dispatcher / Account Manager!
Apply here: Contractor in Charge
Job Title: Care Advocate – 2nd Shift
Date Posted: January 6, 2022
Job Type: FT/PT (Unspecified)
Pay: $19.10 to $31.93 per hour
Description:
Our Consumer Care department is an upbeat and engaging environment. We have a close knit team that is always willing to help. It’s a collaborative work space where knowledge sharing is the norm so that we all succeed in providing great service. We have brief daily huddles for updates as well as weekly meetings to discuss department stats and initiatives.
Our role aligns with Hallmark values by providing unscripted, engaging and affirming care. We exercise patience regularly while breaking down technical troubleshooting steps for our largely non tech savvy consumers to follow. We strive for our calls to feel as though they are talking to an old friend and not a robot. This is now a completely remote role and we strive to create ways for our team to stay connected, engaged and have fun while maintaining our daily goals.
WE ARE LOOKING FOR:
The role of the Care Advocate – REMOTE consists of staying current on updates to our services. We must be online and ready to take calls and answer emails throughout the day to meet the department goals. We have a small team of 23 that services multiple lines of business such as Hallmark Movies Now and the Shoebox app. The services are more technical in nature and requires some working knowledge of apps, streaming services, and devices.
This role requires lots of patience and hand holding even through some of the simplest tasks like getting logged in or more technical troubleshooting steps. Attention to detail is useful and often helps diagnose issues early and escalate them with a sense of urgency to get them resolved. The proper recording and tagging of consumer cases is required andhelps to inform developers and stakeholders of the severity of an issue in order to prioritize their workflow and decision making.
If interested in this job, please apply now.
APPLICATION INSTRUCTIONS:
You must show how you meet the basic qualifications (listed below) in a resume or document you upload, or by completing the work experience and education application fields. Accepted file types are Microsoft Word (DOC or DOCX), PDF, HTML, or TXT.
In compliance with the Immigration Reform and Control Act of 1986, Hallmark Cards, Inc. and its subsidiary companies will hire only individuals lawfully authorized to work in the United States. Hallmark does not generally provide sponsorship for employment. Employment by Hallmark is contingent upon the signing of the Employment Agreement, signing of an agreement to arbitrate in connection with the Hallmark Dispute Resolution Program, completing Form I-9 Employment Eligibility Verification, passing the urinalysis drug screen, education verification and satisfactory reference checks.
BASIC QUALIFICATIONS
The following is required to be considered for this role:
- High School Diploma or GED
- 1+ year of customer service experience
PREFERRED QUALIFICATIONS
Your resume and application will stand out if you have:
- Excellent written and oral communication skills
- Experience with Salesforce or other CRM tool
- Call Center experience
- Technical Troubleshooting skills
- Ability to deal with change
- Abundance of patience
- Attention to details
DETAILS
- Role will be supporting Sign + Send video greetings via live phone calls and Hallmark Movies Now streaming via e-mail
- Training classes will start virtually on Monday Jan 10th, training will run 2-3 weeks and be from 9:00 a.m.-5:00 p.m. (PST) . After training you will resume 2nd shift.
- Shift Hours are 4:30 p.m. (PST) – 1:00 a.m. (PST) or 12:30 a.m. (PST) – 9:00 a.m. (PST) – 5 days a week but could include weekends
- All equipment is provided
- The hourly rate for this role is between $19.10 and $31.93. Salary will take into consideration several factors including location.
Apply here: Hallmark
Job Title: MTPE – Machine Translation Post-Editing And HT – Human Translation
Date Posted: January 5, 2022
Job Type: FT/PT (Unspecified)
Pay: Unspecified
Description:
We have a project with massive machine translation content in multiple languages that needs to be reviewed and post-edited to ensure full translation accuracy.
We’re looking for people with a passion for translation, who have language background or studies, including students in the last years of a degree, or people with previous translation experience.
You will be translating general news, blog and Twitter contents, and text extracted from news programs, medical publications, finance and business documents, etc. You will work directly in OneForma’s internal platform online.
Main requirements:
- You are a native speaker of English with a very high-level proficiency in languages lists in each project
- Languages needed: Russian, Chinese, Spanish, French, Italian, German, Arabic, Portuguese, Dutch (Netherlands), Hindi (India), Indonesian, Thai, Vietnamese, and Japanese
- You have some previous translation experience or related studies. This will be valued, although it is not mandatory.
- You have previous experience working with CAT tools. This is not mandatory but will be valued.
- You have a Translation or Linguistics background, such as a BA or MA.
- Compensation:
- An opportunity to practice your passion and grow your translation skills while being paid for it. Make your dream of developing a new career in translation come true!
- Crowd-friendly online translation environment in OneForma. You don’t need any other tools!
- We offer very competitive rates, and you can start right away. We already have tasks available!
- Other important information:
- You can commit to 4-8 hours a week. We are very flexible with schedules, but we expect a minimum number of hours per week.
- If you are interested, please email [email protected].
- PLEASE NOTE:
- Due to the nature of the project and the content of the documents to be translated, you MUST be a native speaker of one of the languages specified above in order to apply. If you are not, please do not apply or your application will be automatically rejected.
- Due to the large number of applications, we will not be able to notify unsuccessful candidates. If you have not heard from us in 7-10 working days, please consider your application rejected.
Apply here: OneForma
Job Title: Data Analyst
Date Posted: January 2, 2022
Job Type: FT/PT (Unspecified)
Pay: Unspecified
Description:
This position is not available for candidates residing in the following states: CO, CA, MA
We’re looking for a Data Analyst to help us push the boundaries of what education can offer through the power of technology. Education is our passion, and our team members bring that to work each day as they aim to advance learning in every region of the world. Blackboard is the world’s leading education technology company, providing dynamic products and services to the global education community. We’re focused on driving innovation in EdTech and working with our clients to create a smarter learning environment.
At Blackboard, we believe in the power of a truly diverse and inclusive workforce. As we expand globally, we are committed to making diversity, inclusion, and belonging a foundational part of not only our hiring practices, but who we are as a company.
Blackboard’s Student Success organization is looking for a knowledgeable, results-oriented Data Analyst to join our team and work directly with our Higher Education clients as well as with various internal stakeholders. We are focused on making data-driven decisions that address the big challenges facing institutions today and this person will play a leadership role in that work. Across the Blackboard organization, and on behalf of our clients, there is a heavy emphasis on using data to guide and optimize the best strategic approach to enterprise-level objectives such as enrollment growth, financial health, and student retention. As Data Analyst, you will be a go-to person for these efforts within Blackboard Student Success. You will be responsible for delivering the quantitative inputs, models and analysis required to make informed decisions both for our clients and for our business.
The ideal candidate will have deep expertise in data modeling, data visualization, forecasting and analysis. This person will have a thorough understanding of the tools required for these tasks as well as the necessary inputs and KPIs.
Primary responsibilities will include:
- Developing and implementing various data models and reporting needed to support the success of our clients and our business
Client Facing Reports
- Leading efforts on offering Higher Ed client’s insights into service performance through client facing reports, standardizing, and automating report delivery, validating data, and building out dashboards/reports to provide key insights
Data Modeling
- Working with other Analysts, developers, and cross-functional teams to create data models that leverage data from multiple sources to deliver valuable insights to our clients
ETL Support
- Working in collaboration with our product development team and operations to support current and new Extract, Transfer, Load (ETL) processes to facilitate effective data movement and storage and ensure data aligns with current/future reporting needs
- Working closely with our Blackboard Data team to help create data pipelines into Blackboard’s data lake
The Candidate:
Required skills/qualifications:
- Bachelor’s degree or related work experience
- 2+ years of experience in SQL querying and proven ability to work with large complex data sets
- Outstanding analytical, modeling, and data visualization skills are required, including the ability to analyze raw data, develop usable data models, and deliver insightful data visualizations
- 2+ years of professional experience working with BI tools like Microsoft’s Power BI, SSRS, etc.
- Ability to communicate effectively with clients to obtain inputs, validate assumptions, educate on approach, and present results; Ability to deconstruct client/business requests into effective requirements
- Ability to effectively manage individual work, communicate with stakeholders, and meet agreed upon deadlines
- Excellent problem-solving and critical-thinking skills
Preferred skills/qualifications:
- Experience working within higher education industry
- Experience working with AWS and Azure BI products/solutions
- 3+ years of professional experience
- Knowledge of information systems and software including CRMs, ticketing systems, telephony systems, Marketing Automation, and Ad Management
- Knowledge of data warehousing methodologies and technologies
Apply here: Blackboard
Job Title: Captioning Agent
Date Posted: January 1, 2022
Job Type: FT/PT (Unspecified)
Pay: Unspecified
Description:
- Provide excellent customer service by dictating/captioning a variety of conversational topics verbatim.
- Maintain a high level of dictation speed and accuracy.
- Maintain strict consumer confidentiality.
- Provide excellent customer service by dictating/captioning a variety of conversational topics verbatim.
- Maintain a high level of dictation speed and accuracy.
- FCC requirements on answer times, prohibit hang-up, and confidentiality.
- Able to communicate effectively through reading, writing, speaking, and listening.
- Able to hear and speak clearly.
- Ability to work and focus in an environment with noise and other distractions.
- 18 years or older.
- High school diploma or equivalent, or call center experience.
Apply here: Caption Call
Job Title: Sales and Retention Specialist
Date Posted: January 1, 2022
Job Type: FT/PT (Unspecified)
Pay: $17.00 per hour
Description:
Responds to inbound connected vehicle and land line calls from customers of one or more OEM programs. This remote position for DFW residents is responsible for delivering an exceptionally high level of customer service and sales quality that meets the high expectations of our subscribers and OEM clients.
Duties and Responsibilities:
- Handles incoming calls from customers regarding subscription status, renewal, cancellation with an objective to maximize subscriber retention.
- Responsible for up-selling and/or cross-selling of premium and/or multi-year service packages.
- Responsible for utilizing a sales-through-service approach in retaining customers wishing to cancel services.
- Offers and educates on the benefits of products and services and explains how the recommendation will add value to the customer.
- Builds appropriate rapport with customers and clients.
- Uses common courtesy to achieve customer loyalty.
- Empathizes and acknowledges customer to create trust and partnership.
- Possesses ability to effectively diffuse high tension situations
- Logs and updates customer information in required applications.
- Consistently meets departmental standards set for key performance indicators such as service quality, schedule adherence, conformance, attendance, and phone productivity.
- Meets established goals for revenue generation activities such as conversion rate, contact rate, etc.
- Attends additional training as needed to support evolving business needs.
Minimum Qualifications:
- High school diploma or GED.
- 1-2 years of customer service and sales experience, preferably in a contact center environment.
Requirements and General Skills:
- Flexible and willing to work on additional assignments/department initiatives as needed.
- Ability to promote and offer program features and benefits to incoming calls.
- Ability to meet required call center production and sales metrics.
- Interpersonal skills and ability to interact and work with employees at all levels.
- Ability to work independently and in a team environment.
- Ability to project professionalism over the phone through excellent phone etiquette.
- Excellent written and verbal communication skills.
- Strong attention to detail, time management and decision-making skills.
- Commitment to “internal client” and customer service principles.
- Ability to handle multiple tasks in a fast-paced environment while meeting expectations.
- Willingness to take initiative and to follow through on projects.
- Ability to work flexible schedule as business needs dictate.
- Must have legal right to work in the U.S.
Technical Skills:
- Thorough knowledge of MS-Office Suite (Word, Excel, PowerPoint, Access, Sharepoint).
- Strong computer skills and minimum of 30 wpm computer skills is required.
- Solid math skills.
Apply here: SiriusXM
Job Title: Member Services Manager
Date Posted: January 1, 2022
Job Type: FT/PT (Unspecified)
Pay: Unspecified
Description:
The Member Services Manager will successfully lead, grow, and develop the Member Services Team and Leaders into a center of education and excellence. Bringing innovative ideas to the organization that allow for us to scale the purple magic and embrace the purple culture while increasing assets under management through education. The key to success in this position is to ensure a team-wide focus on improving all aspects of Member Services. This includes direct support of team members, team leaders and peers, for new enhanced systems/processes, development and implementation of new policies and procedures and out of the box communication to manage the flow of information to the team and more. The person selected will be responsible for mentoring and motivating team members and leaders. Must be purple and professional. Keen focus on connecting health and wealth.
What you’ll be doing
- Coach and develop each team leader, reviewing and discussing job performance, development path, metrics, call evaluation, additional projects and review performance plans with the objective to ensure each leader is fully aware of their performance at all times compared to their development plan and goals
- Assisting team leaders through disciplinary action process for respective team members
- Proactively identify opportunities to identify and implement process improvement and drive efficiencies
- Determines the customer service teams’ performance through regular evaluations. Addresses and minimizes issues including but not limited to attendance, interpersonal conflicts in the workplace and individual performance gaps through coaching and counseling. Collaborates with team leaders to take corrective action as necessary
- Manage daily team activities; attendance, schedules, adherence exceptions, monitors calls, CSAT scores and comments and other benchmarks for effectiveness and opportunities for improvement within Member Services
- Successfully drives change initiatives by working with various stakeholders and third parties at moderate to intermediate complexity
- Partner with WFM/Intraday to ensure that all Service Level commitments are delivered
- Collaborates across multiple departments to initiate human resource planning, selection and resource allocation activities that supports the Member Services team productivity and effectiveness
- Partnering with other departments to define and implement corrective action plans for clients and customer to enhance overall satisfaction
- RECOGNIZE and give RECOGNITION. Promotes programs and initiatives to inspire high morale, employee retention, and job satisfaction while driving performance and creating a positive working environment for employees. This includes implementing and managing incentive plans to reward the team for delivering superior customer satisfaction
- Participate in interviewing, evaluating, and initiating team member hires, promotions, discipline, and discharge when necessary
What you will need to be successful
- 2-4 years customer service experience in HealthCare, Finance or Insurance Industries preferred
- 2-4 years of previous team leadership and management experience with a successful track record of driving results, improving team performance, and increasing team engagement
- High School Diploma or GED Required. Bachelor’s Degree preferred
- Demonstrated aptitude for superior interpersonal teaming and organization skills
- Ability to learn quick, effective communicator, and must be technologically well informed
- Proficient and articulate in written and oral communication
- Ability to multi-task and acute sense of time management
- Motivated and able to work in a fast paced, high-stress environment while still providing stellar service to members and team
- Must be passionate about Member Service’s mission to provide service that delights and education in a way that helps members build savings
- Demonstrated excellence in all areas of measurement within prior HealthEquity positions
- Must be fun and engaging
- Has the ability to keep team morale high, even when going through change. Genuinely cares about others
- Genuine concern for others and their growth and professional development
- Leads team members by example in actions and words
Benefits and perks
- Medical, Dental, Vision
- 401(k) match
- Paid Maternity/Paternity leave
- Ongoing education
- Tuition Assistance
- Gym/Fitness Reimbursement
- Purple with Purpose (paid volunteer time off)
- HSA contribution and match
- Award winning Wellness Program
- Consumer Driven Healthcare (CDH) education
Apply here: Health Equity
Job Title: Insurance Risk Interviewer
Date Posted: December 29, 2021
Job Type: Full-time and Part-time available
Pay: Unspecified
Description:
The primary purpose of this remote position is to complete life insurance medical and financial interviews via telephone through outbound calls for multiple client companies. This position is responsible for maintaining minimum performance standards, including production and quality standards.
Eligibility for promotion to Insurance Risk Assessment Interviewer II requires that the production and quality standards of this position are met and maintained for a minimum of 3-months after their new hire orientation period.
Duties and Responsibilities:
1. Contacts life insurance applicants via telephone by placing outbound calls. Leaves messages for return calls or completes interviews with life insurance applicants. These interviews will include gathering medical, financial, occupational, and avocation histories.
2. Uses the C4 Call Management System, Dialer and Avaya Phone System by making telephone calls, logging call attempts, documenting information within orders as necessary and recording call results. Reviews and edits information collected during the interview for quality assurance purposes.
3. Learns the specific requirements stipulated by each client company.
4. Responds to the needs and requests of clients and ExamOne management and staff in a professional and expedient manner.
5. Observes all compliance policies and safety policies and procedures as outlined in the ExamOne Safety Manual or safety matters included in other special training.
6. Other duties as assigned.
Supervision Exercised:
N/A
Qualifications:
Education: High school diploma or equivalent preferred required
Work Experience: No previous call center experience is necessary (background in medical terminology, life insurance industry, or customer service preferred)
Physical and Mental Requirements: Communicate in person and on the telephone.
Frequently required to use hands to finger, handle, or feel in order to operate computer keyboard, office equipment and other essential tasks.
Frequently required to sit, stand, walk, bend, stoop, crouch and reach with hands and arms
Infrequently lifts, carries, or otherwise moves and positions objects weighing up to 25 pounds.
Ability to concentrate on task at hand
Technical Training or Professional Licensing N/A
Other: Type 30 wpm
Average communication skills
Accurate, detail oriented
Proficient teamwork skills
Good work attendance record
Good organizational skills
Apply here: Quest Diagnostics Full-time
Job Title: Absence and Time Tracking Partner
Date Posted: December 28, 2021
Job Type: Full-time
Pay: Unspecified
Description:
Provide administrative and clerical support to Absence and Time Tracking Manager and the Payroll Team. Serve as a resource person to employees regarding absence and time tracking questions and needs.
JOB RESPONSIBILITIES:
1. Maintain employee data in Workday (terminations, Time Off balances, Time Entry).
2. Process all benefit and payroll paperwork for Nelnet associates including new hire paperwork, status changes, benefit election forms, termination paperwork, and other.
3. Audit ERP and vendor reports
4. Communicate with People Leaders when necessary
5. Respond to associate questions regarding leave of absence plans, Time Off plans, Time Tracking function
6. Cross audit other teammates work, as needed
7. Process ETO Donation Forms and Requests
8. Work to coordinate Federal & State FMLA and Nelnet Leave Of Absence policies with Leave of Absence Vendor.
9. Administer Nelnet’s Paid Medical Leave plan and process paid leaves
Colorado Residents: Pay Range for this position is 36k-42k
EDUCATION:
High School diploma or equivalent required, and a 2-year college degree in a business-related field preferred.
EXPERIENCE:
At least one year administrative experience in Payroll and/or Benefits. Three years of work experience may be substituted for degree. Previous experience with ERP system, desired.
COMPETENCIES – SKILLS/KNOWLEDGE/ABILITIES:
1. Moderate to advanced knowledge of Microsoft Word, Excel and Outlook, ability to navigate Internet and Intranet.
2. Ability to appropriately work with confidential materials.
3. Must have excellent customer service skills.
4. Must be able to effectively communicate in writing, on the phone, and in person.
5. Must be able to work effectively with diverse personalities and maintain professionalism when working with employees and vendors.
6. Must be organized.
7. Must be able to effectively work on multiple projects at the same time with strict deadlines.
8. Must be able to work with a sense of urgency
9. Analytical Skills
Our benefits package includes medical, dental, vision, HSA and FSA, generous earned time off, 401K/student loan repayment, life insurance & AD&D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program.
Apply here: Nelnet
Job Title: Quality Analysts /Veterans Evaluation Services (VES)
Date Posted: December 28, 2021
Job Type: Full-time
Pay: Unspecified
Description:
Maximus is currently looking for a Remote Affordable Connectivity Plan/Life Line Reviewer. The Affordable Connectivity Plan/Lifeline (ACP) Reviewer will review and process ACP applications and supporting documentation in order to determine eligibility for ACP funding commitments based on the USAC Program procedures and guidelines.
Program is operational between 9am-9pm EST – 7 days a week. Must be able to work an 8 hour shift between those hours to include 1 day out of the weekend.
This is a fully remote position-can be filled from anywhere in the continental USA. You will be required to provide your own equipment.
Job Description Summary
The Affordable Connectivity Plan/LifeLine (ACP) Reviewer will review and process ACP/Lifeline applications and supporting documentation in order to determine eligibility for AFC/Lifeline funding commitments based on the USAC Program procedures and guidelines.
Job Summary
Essential Duties and Responsibilities:
– Research and resolve discrepancies with provider documents.
– Review information keyed into the system to verify the accuracy of data.
– Monitor data/image quality of scanned documents.
– Follow established policies and procedures for index and imaging without deviation.
– Maintain confidentiality and security of relevant information.
Minimum Requirements:
– High School diploma or equivalent with 0 – 2 years of experience.
Education and Experience Requirements
Essential Job Duties:
- Conducts reviews of documents submitted by applicants for funding for monthly discount for broadband service & equipment rental, monthly service and device discounts and one-time discounts for laptops, tablets or desktop computers according to ACP Program rules and procedures.
- Communicates with applicants via email in response to email inquiries
- Utilizes ACP Procedures, job aides, checklists and other tools and documentation to process applications and documents according to Program rules and guidelines
- Escalates issues and questions as they arise when processing Program documents
Education and Experience Requirements:
- High School diploma or GED required
- Proficient in the use of computers
- Works on assignments that are routine in nature, ability to stay focused to complete work assignments
Acquires job skills and learns applicable policies and procedures to complete assignments. - Able to read, understand & perform assignments within prescribed guidelines.
- Communicates routine information in a clear and accurate way with internal & external contacts.
- Ability to work as a team member, as well as independently
- Ability to type 20 wpm
Home Office Requirements:
- Hardwired internet (ethernet) connection
- Internet download speed of 25mbps or higher required (you can test this by going to www.speedtest.net)
- Private work area and adequate power source
- Computer/Laptop (no tablets or Chrome books)
Apply here: Maximus
Job Title: Quality Analysts /Veterans Evaluation Services (VES)
Date Posted: December 28, 2021
Job Type: Full-time
Pay: $16.00 per hour
Description:
Quality Analysts (Reporting) supporting the Veterans Evaluation Services (VES) administered by Maximus, make an impact everyday by reviewing case comments and sending reports to the Department of Veteran Services (VA), and discussing any issues with the QA team. They must promote and maintain a respectful, positive attitude in dealings with employees at all times. To prepare you for this role, the VES provides paid, comprehensive training which ensures all new employees provide the highest levels of knowledge and professionalism.
*As a federal contractor, Maximus is subject to Executive Order 14042 and the Safe Workforce Task Force’s COVID-19 Workplace Safety Guidance for Federal Contractors and Subcontractors. In light of these requirements, all employees will eventually need to be fully vaccinated as a condition of employment and new hires/employees will be required to provide proof of vaccination.
Job Description Summary
- Process completed reports for final submission to VA through EMS
- Work closely in conjunction with other Report Processing Specialists and QA Manager to submit all reports in a timely manner
- Maintain thorough documentation of the process for all reports
- Send “Daily Productivity” email with number of daily processed reports to QA Manager and Regional Operations Manager
Education and Experience Requirements
Additional Duties and Responsibilities
- Answer emails and phone calls from quality analysts
- Attend meetings as directed
- Communicate and assist other departments in a collaborative effort to expedite cases
- Work effectively within a team dynamic
- Adapt to new instructions, requests or procedures as provided
- Maintain a high sense of urgency at all times
- Ensure the confidentiality of Veterans’ records
Requirements
- High School Diploma or GED equivalent required
- Self-starter
- Advanced verbal and interpersonal skills
- Advanced written communication skills, to include excellent grammar
- Advanced reading and comprehension abilities
- Advanced analytical skills and detail-oriented
- Advanced multi-tasking skills
- Advanced organizational and prioritization skills, with strong ability to meet strict deadlines with minimal supervision
- Proficient typing skills
- Proficient with Microsoft Word, Microsoft Outlook, Adobe Acrobat, general internet research, and beginner knowledge of Microsoft Excel.
Home Office Requirements
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net)
- Preferred Windows or Mac (no Chromebook) that is no more than 5 years old
- OS for Windows – Windows 10
- OS for Mac – Big Sur (11.0.1+); Catalina (10.15)
- Preferred memory – 4+ GB
- If you need an additional monitor, you will need to purchase separately with company reimbursement up to $120
- Hardwired internet (ethernet) connection
- Private work area and adequate power source
Apply here: Maximus
Job Title: Flex Recruiting Specialist
Date Posted: December 28, 2021
Job Type: FT/PT (Unspecified)
Pay: $17.00 – $21.00 per hour
Description:
VIPdesk Connect is seeking experienced Flex Remote Recruiters to support the hiring of customer service representatives (Brand Ambassadors) for peak, high volume hiring periods. This is a remote (Work-from-Home) position with responsibility for interviewing and evaluating candidates for a variety of non-exempt customer service roles throughout the US. The hours for this role will vary per business needs.
WHAT YOU WILL DO:
- Screen candidates and qualify candidate experience and skills
- Conduct candidate interviews via phone, document results, and make sound recommendations based on candidate qualifications and position requirements and competencies
- Ensure a positive interview process for candidates
- Comply with federal, state, and local employment laws and regulations, and company policies
- Meet high-volume recruiting goals with appropriate candidates for each program while fully understanding business objectives
- Enthusiastically and passionately support and represent VIPdesk Connect’s core values
- Develop deep understanding of client needs and unique position requirements and key success drivers
- Document, track, and maintain accurate applicant records and status of engagements in applicant tracking system
- Demonstrate a consistent screening and evaluation process for all candidates
- Apply sound judgment and know when to escalate issues and concerns
- Participate in post-interview debrief meetings and calibrations
WHAT WE’RE LOOKING FOR
- Contact Center BPO industry knowledge and experience
- Experience with high-volume recruiting and interviewing for non-exempt employees
- Minimum 1 year of experience in Human Resources and/or Talent Acquisition, 2+ years preferred
- Experience with an Applicant Tracking System (ATS), Jobvite preferred
- Knowledgeable of labor and employment laws
- Strong organization and time management skills
- Superior communication skills—both verbal and written
- Proficiency with the Microsoft Office suite, including Outlook and Teams
- HS Degree or equivalent required. Associates or Bachelor’s degree preferred
- Strong attention to detail
- Ability to work well under pressure and meet deadlines
- Ability to handle sensitive and confidential information appropriately
- Ability to maintain a secure, noise-free, distraction-free home office
- Diversity oriented with a focus on creating an inclusive environment
- Ability to maintain a flexible work schedule that meets the program needs
- Due to the home-based nature of this job, the Recruiting Specialist is required to have a home-office environment, internet access, headset, router, modem, webcam, and a computer system that meets VIPdesk Connect policies and maintenance requirements
- Residency in one of the following states: AR, AZ, DE, FL, GA, IL, IN, KY, MD, NC, NE, NJ, NM, NV, OH, SC, TN, TX, UT, VA, and WI
- Able to successfully pass a credit, criminal, and employment reference security check
Compensation: $17-$21 per hour depending on qualifications, skills, and experience
Apply here: VIPDESK Connect
Job Title: Call Center Quality Assurance Specialist
Date Posted: December 25, 2021
Job Type: Full-time plus benefits
Pay: Unspecified
Description:
Responsible for evaluating the quality and accuracy of voice signatures/authorizations and other recorded calls.
Essential Duties and Responsibilities:
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
- Search for and export call recordings containing voice signatures and save said voice signatures in designated folder
- Listen to recorded voice signatures to confirm validity
- Correct any inaccurate customer information in the CRM system
- Conduct internal test calls and provide feedback via written reports
- Evaluate and score recorded calls based on various criteria (e.g., compliance, accuracy of information provided to the customer, accuracy of information entered on the application, professionalism, etc.)
- Communicate quality review results to Quality Assurance Supervisor and Sales Team Leaders
- Attend training classes, calibration sessions, and team meetings in order to stay abreast of current procedures and business needs
- Search for, export, and send call recordings to the Quality Assurance Supervisor on an ad hoc basis
Minimum Skills and Competencies:
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- High school diploma or general education degree (GED)
- Proficient in Microsoft Office (Word, Excel, Outlook)
- Strong attention to detail
- Must possess effective verbal and written communication skills
- Thorough knowledge of correct English usage and demonstrated ability to use appropriate spelling, grammar, and punctuation
- Effective organizational and time management skills with the ability to work under pressure and adhere to deadlines
- Ability to successfully complete HIPAA certification annually
- High degree of dependability and motivation
- Ability to work independently as well as in a team environment
- Demonstrated integrity within a professional environment
Desired Skills:
- Bachelor’s degree or, in lieu of degree, equivalent education, training, and work-related experience
- 1+ year of experience in the insurance industry OR experience in a call center environment
- Prior auditing and/or quality assurance experience
- Experience with Genesys (Interactive Intelligence)
Apply here: National General
Job Title: Transcription Specialist
Date Posted: December 19, 2021
Job Type: Unspecified
Pay: Unspecified
Description:
Position Description/Overview:
Press Ganey currently has an exciting opportunity for multiple Transcription Specialist roles. This is a remote position. This role supports the Survey Data Collection Department.
The Bi-Lingual Transcription Specialist is responsible for typing written comments from surveys into a database program. The individual will be responsible for maintaining an acceptable rate of speed and accuracy when typing comments and meet commenting performance standards.
Duties & Responsibilities:
- Read questionnaires to determine type of comment.
- Inputs written comments from surveys into software according to established guidelines.
- Maintain acceptable comment processing performance standards.
- Maintain acceptable accuracy according to established guidelines (99.5%)
- Maintain acceptable speed according to established guidelines (55 words per minute).
- Performs other duties as may be appropriately required.
Qualifications:
- Previous typing or data entry computer skills required.
- Typing speed of 55 words per minute is required.
- Must be able to read and interpret typed and/or handwritten text.
- Must be able to work independently.
- The candidate must have high attention to detail.
Minimum Education:
High school graduate or equivalent required
All positions at Press Ganey require an applicant who has accepted an offer to undergo a background check. The specific checks are based on the nature of the position. Background checks may include some or all of the following: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. By applying for a position with Press Ganey, you understand that you will be required to undergo a background check should you be made an offer. You also understand that the offer is contingent upon successful completion of the background check and results consistent with Press Ganey’s employment policies. You will be notified during the hiring process which checks are required for the position.
In order to ensure a healthy and safe work environment, Press Ganey requires all of its associates to be fully vaccinated against COVID-19, or have an approved medical or religious exemption, prior to their start date to enter any of our locations or to visit with a client. Associates who cannot receive the vaccine because of a disability/medical contraindication or sincerely held religious belief may request an accommodation to this requirement.
Apply here: Press Ganey