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Job Title: Spanish Translator
Date Posted: January 13, 2022
Job Type: Part-time
Pay: Unspecified
Description:
The Spanish Translator is a remote, contracted position, eligible for a maximum of 20 hours per week. The Translator will work closely with the Education Coordinator to receive copy to translate which includes, but is not limited to emails, social media posts, and educational materials. The copy should be translated in a timely manner with appropriate cultural modifications when necessary; schedule will be determined during on-boarding. The Translator will work to increase the list of Spanish-speaking contributing writers for the Free-From Magazine and to connect with Spanish-speaking “Food is Medicine” social media influencers for Food Equality Initiative’s social media presence. Occasionally the Translator will work as a liaison with Spanish-speaking clients and Food Equality Initiative staff.
Requirements
- Bilingual in Spanish and English
- Prior experience in translation; medical translation certificate preferred
- HIPAA compliant, and/or willing to become HIPAA compliant
- Have own computer with reliable internet connection
- Reside in the United States
Responsibilities
- Translate weekly emails to clients
- Translate messages for social media
- Work closely with Free-From Magazine Editor
- Locate & contact possible contributing writers
- Edit & translate contributed Spanish articles
- Long-term project: translating FEI homepage website
Apply here: Food Equality Initiative
Job Title: Bilingual (English/Spanish) Covid-19 Specialist
Date Posted: January 11, 2022
Job Type: Full-time
Pay: $15.00 per hour
Description:
Under the direction and oversight of the COVID-19 Response Manager, the COVID-19 Specialist is responsible for providing confidential, appropriate, unbiased, and accurate health and social services resource information. The calls will consist of answering calls regarding vaccination records, help callers check or edit their vaccination records, schedule vaccination appointments or help residents with proof of vaccination in real time so they can use it for travel. This is a temporary campaign (30 days) with your Direct Interactions employment possibly becoming long term.Requirements
- MUST BE BILINGUAL Spanish/English (no exceptions)
- Must be available to work 40 hours weekly within the programs hours of operation: Sunday-Saturday 8am to 7pm PST
- You must work at least 40 hours a week with 8 hours being worked on Mondays.
- You must work at least one (1) weekend day per week.
- This is a temporary to possibly permanent position.
- Respond to telephone inquiries concerning the COVID-19 pandemic and utilize appropriate resources provided by the Los Angeles Department of Health to provide accurate answers.
- Provide specific and detailed information to the public about accessing COVID-19 testing, vaccination, data, information.
- Facilitate in caller’s preferred language when necessary to assist with appropriate communication on COVID-19 concerns.
- Consistently maintain an appropriate Agent state in call center software as trained or specifically directed by the COVID-19 Response Manager.
- Collect and enter caller information into LA 2-1-1 electronic record systems in compliance with contract and reporting requirements stipulated by LA 2-1-1 Department of Health.
- Perform other related duties as assigned.
PREFERED SKILLS
- Ability to effectively converse and relay information.
- Excellent communication, including ability to respond to callers and colleagues alike with patience, objectivity and nonjudgmental attitude.
- Demonstrated ability to problem-solve.
- Knowledge of COVID-19 and related resources (will be taught).
- Ability to work well in a team; good interpersonal skills.
- Ability to follow protocols and procedures as directed.
- Ability to multi-task.
- Computer literacy and clerical knowledge.
- Employment may be contingent upon successfully completing and passing a background check and/or national background check and a reference check.
- Must complete training as directed by the LA 2-1-1 Director and COVID-19 Response Manager.
PAY RATE
- $15.00 per hour
- This is a W2 employee position
TRAINING
- Friday January 14, 2022 TIME IS TBD
Apply here: Direct Interactions
Job Title: Multilingual Member Care Specialist
Date Posted: January 5, 2022
Job Type: Full-time
Pay: Unspecified
Description:
We’re looking for an entry-level, full-time multilingual Member Care Specialist to join our team to help us provide the best user experience possible.
Your Responsibilities:
- Respond to member questions via email support
- Prepare reports and presentations based on requests and data
- Troubleshoot issues our members face
- Organize and update internal member care documents and resources
- Maintain a positive, empathetic, and professional attitude toward our members
Requirements
- Previous experience in a customer-facing role
- Must be fluent in English and at least one of the following languages: Spanish, Portuguese, French, German, and/or Chinese. Fluency in more than one of those languages is a big plus, but not required.
- Highly organized and attentive to details
- Excellent communication skills- we’re a remote company, so we rely on great communication!
- Solid time management skills to balance tasks throughout the week
- Reliable internet connection and computer access
A professionally nourishing environment with:
- Monthly Workshops
- A Book Club
- Team Challenges
- Team-Building Activities
- A flexible and fully remote working environment
Apply here: The Fabulous
Job Title: Bilingual Customer Service Representative
Date Posted: January 4, 2022
Job Type: Full-time
Pay: Unspecified
Description:
The Call Center Reps – Spanish Bilingual will provide inbound or outbound call support to our various clients. Representatives are expected to provide exceptional customer service while following protocols and guidelines. The Call Center Rep will use various web-based systems to answer customer inquiries. Responsibilities may include:
| · Answer customer inquiries with professional courtesy, giving exceptional customer service to each customer, based on client specific instruction. |
| · Document each customer’s inquiry information into a database. |
| · Verify customer’s information, making corrections and updates as needed. |
| · Actively listen to recognize opportunities to offer additional information to callers ensuring the caller and client has received the best customer service experience possible. |
| · Follow-up with callers as necessary. |
| · Use statistical contact center data to make improvements to performance. |
| · Outbound calling for surveying to obtain client specific information. |
| · Shift and Schedule adherence. |
Representatives will work onsite in a cubicle setting, or in some cases, our contracts allow Representatives to work from home. In either environment, Representatives will be provided with the equipment, training, and support needed to ensure they are successful. Whether it is your first day on the job or your 500th call, a member of the Senture team will be there to support you.
A member of the recruiting team will review the multiple contracts available at Senture and help determine which is the best fit for you.
Requirements:
· High School Diploma or GED
Proficient in Spanish – written and verbal
· Prior call center or customer service experience highly desired
· Effective verbal and written communication skills
· Ability to multi-task
· Knowledge on how to operate a computer, use internet search engines, and navigate multiple windows/tabs
· Ability to sit for extended periods of time
· Ability to successfully pass a background investigation and drug screen
· Must successfully pass preemployment criteria testing and when applicable, an internet speed test
Apply here: Senture
Job Title: Bilingual Call Center Agent
Date Posted: January 3, 2022
Job Type: Full-time
Pay: $16.57 per hour + $4.22 toward Health & Wellness benefits
Description:
The Bilingual Call Center Agent is for responsible assisting callers with disaster response and recovery efforts.
Why choose Pearl Interactive Network?
Join Our Team and embrace the winning Pearl Culture which promotes our employee’s desires and efforts to serve our consumers, clients, and community. Our values of customer satisfaction, teamwork, a family atmosphere, quality services, respect for each other, transparency, and innovation are what make Pearl, the employer of choice. As a woman-owned, HUBZone certified social enterprise, Pearl offers hiring priority to our Veterans, Military Spouses, and their families, as well as individuals with disabilities.
Pearl offers a Competitive Compensation and Benefits package to include:
- Rate: $16.57 per hour + $4.22 toward Health & Wellness benefits
- Medical, Dental, Vision, and Life Insurance
- Paid time off, Paid holidays
- 401K eligibility
- Additional ancillary benefits to support your lifestyle professionally, physically, and financially through our professional development and coaching program.
Operating Hours: 8 am – 11 pm EST, Sunday – Saturday
Location(s): Must reside inEl Paso, TX, Jacksonville, FL, Kansas City, MO Lawrence, KS
Job Duties:
- Assist with disaster response and recovery efforts
- Provide information and explanations of Housing Assistance, Other Needs Assistance Grants, and other programs to applicants
- Process applicant cases, re-certifications, audits, and recoups and lodging reimbursement from disaster assistance applicants
- Conduct verification activities to determine eligibility of applicants for disaster assistance through direct contact with applicants, in order to gather and disseminate information
- Serve as the primary point of contact for persons inquiring about disaster assistance by telephone
- Conduct telephone interviews with disaster survivors who have been affected by a declared disaster
- Assist applicants by telephone and in person, determining applicant needs, and providing instructions and referrals to appropriate disaster programs, community resources, and other Federal agencies, as appropriate
- Display excellent communication and customer service skills and exhibit a high level of professionalism in all communications, such as reading, writing and speaking English fluently.
Job Requirements:
- High School Diploma or equivalent required
- U.S Citizenship
- Must be bilingual (English and Spanish)
- 6 months of customer service related experience
- Highspeed Internet Download/Upload Speed minimum: 25Mbps/3Mbps (Screen shot required)
- Ability to type 20 WPM
- Embrace our winning Pearl Culture which promotes our employee’s desires and effort to serve our consumers, coworkers, clients and community by exhibiting our Pearl values of customer satisfaction, teamwork & family atmosphere, quality, respect, transparency and innovation
The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. Pearl management reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.
Background Investigation and Skills Assessments Required
Apply here: Pearl Interactive Network
Job Title: Bilingual Quality Audit Professionals (non-phone)
Date Posted: December 28, 2021
Job Type: Full-time
Pay: Unspecified
Description:
The Quality (Non-Calls) Professional 2 ensures that products meet certain standards of quality. The Quality (Non-Calls) Professional 2 work assignments are varied and frequently require interpretation and independent determination of the appropriate courses of action.
Responsibilities
- The Quality (Non-Calls) Professional 2 audits quality of letter, keyed entries from billing and enrollment data.
- Analyze Grievance/Appeals case information to ensure compliance of all CMS regulations and contractual guidelines.
- Responsible for the review of written communication provided to members and providers.
- Reviews case documentation to assess appropriate system entries have been thoroughly completed to mitigate risk associated with external audit reviews and ensure the highest level of quality.
- Responsible for driving accuracy, quality assurance, and compliance to all established policies and procedures, as well as sound documentation for all activities.
- Serve as a subject matter expert and make process recommendations.
- Follows established guidelines/procedures.
Required Qualifications
- 1+ years of Grievance & Appeals and/or Auditing experience in the Healthcare Industry
- Excellent computer skills and ability to easily navigate multiple applications
- Ability to work independently under general instructions and with a team
- Fully Bilingual English/Spanish. Must be able to speak, read and write in both languages without limitations or assistance. If selected for the position, you will be required to take a Language Proficiency Assessment in English/Spanish. See Additional Information on testing.
- Work at Home Requirements: Must have a room in your home designated as a home office; away from high traffic areas where confidential information may be secured. Must have the ability to provide a high-speed DSL or cable modem for a home office (Satellite and Wireless Internet service is NOT allowed for this role). A minimum standard speed for optimal performance of 10×1 (10mbs download x 1mbs upload) is required.
Preferred Qualifications
- Bachelor’s degree
- Experience with Medicare and Medicaid
Additional Information:
- Schedule: Monday through Friday between the hours of 8:00 AM-5:00 PM ET. Occasional Overtime to meet business needs.
- Training: If the associate is internal and has G&A knowledge, then training can be about 1-2 months. Otherwise the training period can be 2-3 months. This includes on-the-job training.
- Work Location (Address): Remote (Anywhere with Easter Time Zone)
- Language Proficiency Testing: Any Humana associate who speaks with a member in a language other than Spanish and/or English must take a language proficiency assessment, provided by an outside vendor, to ensure competency. Applicants will be required to take the Interagency Language Rating (ILR) test as provided by the Federal Government.
- COVID VACCINATION: For this job, associates are required to be fully COVID vaccinated or undergo weekly COVID testing and wear a face covering while at work. The weekly testing will need to be done through an approved Humana vendor, and unvaccinated associates should follow all social distancing and masking protocols if they are required to come into a Humana facility or work outside of their home. We are a healthcare company committed to putting health and safety first for our members, patients, associates, and the communities we serve. If progressed to offer, you will be required to:
* Provide proof of full vaccination or commit to testing protocols OR
* Provide proof of applicable exemption including any required supporting documentation
Note: Medical, religious, state and remote-only work exemptions are available.
Apply here: Humana
Date Posted: 12/5/21
Job Type: Full-Time
Pay: $13.00-$15.00/hour plus 10% shift differential and 10% bilingual differential
Description: Bilingual Customer Service Representatives to join our team for the 2021 Holiday season. All seasonal roles will be 100% Remote/Work From Home. In this role, you will delight our customers by assisting them with ordering, sizing, checking availability and navigating our website.
Apply here: Victoria’s Secret
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