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Job Title: Customer Champion
Date Posted: January 18, 2022
Job Type: Full-time
Pay: Unspecified
Description:
Normally we hire candidates for our Customer Champion team to work a standard Monday to Friday work week. However, right now we are in need of someone who can help our customers in a full-time, 5 day work week that always includes Saturday and Sunday in all time zones.
We’re looking for a Customer Champion to join the Paid Support team at Zapier. Zapier’s on a mission to make everyone more productive at work. Zapier has helped millions of people build businesses through the power of automation. We’re looking for someone who loves to interact with customers on a daily basis, helping them solve tricky technical problems and use automation to its fullest.
About You
- You’re highly skilled in technical customer support. We’re looking for at least 1-2 years experience in customer support, working with APIs or in the SaaS industry. Even better if you have previous experience troubleshooting APIs.
- You’re empathetic to users and can easily put yourself in their shoes. You realize that not everyone has the same skill set and that smart people sometimes make mistakes. You make customers feel empowered after interacting with support and not stupid because of a small mistake.
- You obsess over the details. Maybe you have a one emoticon and one exclamation point rule of thumb for every email. Maybe it’s only two sentences per paragraph. Either way, you make sure each word and each punctuation mark makes the customer delighted to work with you.
- You love solving problems. Every customer is different, many times radically so. You relish being able to meet their specific need, and also solving their problems that may have gone unsaid.
- You love to write. Almost everything at Zapier is done via written communication (both with customers and between teammates).
- You’re persistent. Support at Zapier is much different than at many software companies. It’s not the same questions over and over again, and often involves researching technical nuances of the apps we support. You love the opportunity to solve new problems every day and won’t give up when you don’t know the answer right away.
- You love doing things efficiently. At Zapier, the work you do will have a disproportionate impact on the business. We believe in systems and processes that let us scale our impact to be larger than ourselves.
- You love to set your own course. At Zapier, we have quick team meetings each week and one-on-one meetings every month and then we go make things happen. You get to make things happen without someone saying so.
- We believe giving the best support to our customers is important. For that reason, we only consider candidates who want to dedicate at least the next year or two to giving great support to Zapier customers.
Things You’ll DoZapier is a small, fast-growing, and remote-first company, so you’ll likely get experience on many different projects across the organization. That said, here are some things you’ll probably do:
- Help customers via email or chat to ensure they have the best experience possible (teammates tend to send 60+ emails every day), troubleshooting their problems and answering their questions.
- Maintain productivity standards for a Customer Champion
- Write documentation to help users help themselves (all the documentation on our help site is written and maintained by the support team: https://zapier.com/help/)
The Whole Package
Location: Americas, West – PST + MST
Our flexible, distributed environment lets us work with the best people from around the world. Zapiens live in 40+ countries, including the United Kingdom, Thailand, India, Nigeria, Taiwan, Guatemala, New Zealand, Australia, and more!
Zapier offers:
- Competitive salary
- Healthcare + dental + vision coverage*
- Retirement plan with 4% company match*
- Profit-sharing program for 100% of Zapiens
- $2,000 annual learning stipend for use on courses, conferences, and more—your choice
- Two annual all-company retreats
- 14 weeks paid leave for new parents of biological or adopted children
- Customized Zapiversary rewards on your 1, 3, 5, 7 and 10 year work anniversaries
- Leading-edge equipment. We set you up with an Apple laptop and provide an additional budget for you to choose other home office accessories and software you may need.
- Time to renew. We encourage Zapiens to take at least 2 weeks off each year. Most of us take 4-5 weeks, in addition to locally recognized holidays.
*While we take care of Zapiens around the world the best we can, healthcare and retirement plans are currently available specifically in the UK, Canada, and United States.
Apply here: Zapier
Job Title: Chat Sales Agent
Date Posted: January 16, 2022
Job Type: Full-time
Pay: Unspecified
Description:
The Chat Sales Agent is responsible for delivering best in class service to our customers while maintaining the highest level of integrity working from home. We are looking for a high energy sales professional who is ready to utilize their selling skills to convert at a high rate driving revenue for the overall company. A Chat Sales Agent is responsible for selling by providing a world class customer experience to our customers, while maintaining the highest level of integrity, delivering knowledgeable, credible, and authentic expertise. In order to succeed in this endeavor, a successful candidate will display the following characteristics:
- Motivated
- Customer Focus
- Ownership
- Team-oriented
- Ethical
- Optimistic
- Confident
- Driven
- Adaptable
- Level Headed
- Resilient
- Technically Savvy
- Goal Oriented
- Organized
- High Energy
- Fast Learner
- Creative
- Entrepreneurial
If you feel that you have these characteristics, then we want to hear from you!
EDUCATION AND EXPERIENCE:
Minimum Experience
- 2+ years Sales experience required
- 1-2 years Call Center Experience preferably in a live chat environment
- Retail selling experience especially in an ecommerce environment
- Ability to type greater than 35 WPM required
- High school diploma or equivalent required
- Some nights and weekends availability required
Preferred Experience
- 4+ years sales experience preferred
- Top performance recognition or accolades
- Ecommerce auto parts selling experience a plus
Apply here: Auto Anything
Job Title: Customer Experience Specialist
Date Posted: January 16, 2022
Job Type: Full-time
Pay: Unspecified
Description:
Karat’s purpose is to unlock opportunity, and we created the world’s first Interviewing Cloud to conduct predictive, fair, and enjoyable technical interviews 24/7. Karat helps companies such as Wayfair, American Express, and Indeed expand interviewing capacity, unlock developer time, and raise engineering quality so they can hire smarter and grow faster, and create more opportunities for software engineers. From our industry-leading solutions to Karat’s Brilliant Black Minds program, the work we do here matters. We’re a passionate, smart, human-centric, and committed team, and we want you to join us!
Come join our Customer Experience team
Our Customer Experience team is committed to ensuring a premier, memorable customer service experience. As the front line of external communication, you will help refine our core product by providing insights and feedback from online interactions with candidates and Interview Engineers.
What you will do
As a Customer Experience Specialist at Karat, you will provide front-line remote customer service support via chat and email. This team operates 24 hours a day in order to support our global operations and further the impact of Karat’s fair, predictive, enjoyable interview philosophy.
Karat’s HQ is based in Seattle, Washington, but we are open to remote U.S.-based candidates for this role. Immigration sponsorship is not available for this position.
- Support Karat clients, their candidates, and our Interview Engineering community during live technical interviews by providing support via email and Slack within SLAs.
- Ensure questions and concerns are responded to within team guidelines, and that the communication reflects company brand and values.
- Help navigate general public inquiries to the right internal team as-needed.
- Work with Karat’s community of Interview Engineers and Quality Control Engineers to accurately portray software engineering candidates’ interview results.
- Provide feedback to team leads that ensure process improvements within the team and function.
The experience you will bring
- Previous customer service or support experience (remote experience preferred)
- Exceptional communication and interpersonal skills (both verbal and written)
- Ability to exercise compassion and empathy with distinct audiences
- Strong English language skills (grammar, spelling, punctuation, etc.)
- Comfortable working with a variety of systems and programs (familiarity with GSuite and Slack a plus!)
- History of reliability and success in a quick change, high-growth, and ambiguous environment
Benefits of joining Karat
Karat strives to offer everything you need to best support you today, tomorrow, and beyond. We’re proud of our current offerings, and highlight some of our team’s favorites below. There are more, just feel free to ask!
Compensation / Time Off:
- Highly competitive salary and stock options
- 401(k) with company match
- Generous paid PTO (see below) and Sick Leave (10 days per year)
- Flexible Time Off Policy for salaried positions
- Three weeks accrued per year for hourly positions
- Global Parental Leave (16 weeks paid with additional 8 weeks transition back to work in part-time capacity)
- 20 paid Company Holidays for 2022
Benefits / Wellness:
- Medical, dental, and vision insurance via Cigna or Kaiser (for CA-based employees)
- 100% premium covered for employees
- 70% premium covered for dependents
- FSA, STD, LTD, Standard Life Insurance, and Optional Life Insurance
- Mental Wellness offerings such as Calm, Happify, Talkspace, Modern Health, and more
- $150 per month contribution to miscellaneous benefit/wellness of employee’s choice
Apply here: Karat
Job Title: Online Chat Agent
Date Posted: January 11, 2022
Job Type: Full-time
Pay: Unspecified
Description:
As Jerry is building the first super app, to help optimize the cost and experience of owning a car, we’re in hyper-growth mode (10X growth last year) and seeking highly ambitious individuals to join us.
We offer: (i) career growth opportunities; (ii) technology company stock options; (iii) health benefits, PTO, 401(k) (more information below).
You’d make a great Remote Online Chat Agent if you:
- Have a high school diploma or higher
- Have 1+ years of experience in some service industry (Retail, Barista, Server, etc.)
- Are a passionate individual that loves interacting with and helping others
- Thrive in a fast-paced environment, possessing the ability to multitask
We’re building a Support team full of highly ambitious Remote Online Chat Agents. In this role, you will:
- Assist our customers by responding to insurance inquiries on behalf of our carriers via text, email, or through the app
- Give recommendations to current policy holders
- Identify areas of improvement within our customer service process (We value our team’s feedback)
- There are no phone calls in this role
Taking care of our customers starts with taking care of you. To do so, we’ve got you covered with competitive benefits:
- We provide hands-on training, leadership development and growth opportunities
- Flexible hours and work-life balance
- Meritocracy: We promote based on performance, not tenure
- Competitive Salary, Medical, Dental, Vision Benefits
- 401K
- Stock Options
- Insurance Licensing program (We will fully fund the cost of licensing across all 50 States)
Apply here: Jerry
Job Title: Multilingual Member Care Specialist
Date Posted: January 5, 2022
Job Type: Full-time
Pay: Unspecified
Description:
We’re looking for an entry-level, full-time multilingual Member Care Specialist to join our team to help us provide the best user experience possible.
Your Responsibilities:
- Respond to member questions via email support
- Prepare reports and presentations based on requests and data
- Troubleshoot issues our members face
- Organize and update internal member care documents and resources
- Maintain a positive, empathetic, and professional attitude toward our members
Requirements
- Previous experience in a customer-facing role
- Must be fluent in English and at least one of the following languages: Spanish, Portuguese, French, German, and/or Chinese. Fluency in more than one of those languages is a big plus, but not required.
- Highly organized and attentive to details
- Excellent communication skills- we’re a remote company, so we rely on great communication!
- Solid time management skills to balance tasks throughout the week
- Reliable internet connection and computer access
A professionally nourishing environment with:
- Monthly Workshops
- A Book Club
- Team Challenges
- Team-Building Activities
- A flexible and fully remote working environment
Apply here: The Fabulous
Job Title: Digital Live Chat Agent
Date Posted: December 29, 2021
Job Type: Full-time
Pay: $15.00 per hour
Description:
We are currently seeking sales oriented Live Chat Agents to join our team. This is a perfect entry level position into our fast-growing company. If you are a person who is committed to providing a great customer experience, while striving for exceptional results, this is the position for you. Many of our customers are entering the camping lifestyle for the first time. As a Live Chat Agent, your focus will be to help customers begin their purchasing experience with Camping World.
If you are interested in a new challenge and enjoy working in a fun environment, we ask that you please apply – We’d love to have you join our team.
*** This remote role is scheduled for evenings and weekends****
Duties:
- Interact with our customers through inbound chats in a timely manner
- Assist customers in identifying RV’s that may fit their needs
- Improve customer experience by supporting and encouraging their decision to participate in the RV community
- Schedule RV sales appointments with our customers to meet with our dealership specialists and track in our CRM
- Assist in maintaining brand consistency by directing customers to brand specific resources
- Constantly achieves established performance goals of the position
- Identify and help solve customer issues quickly and effectively
Requirements:
- A commitment to customer experience and providing the best support for first time and long-time campers
- Ability to think critically and apply logical problem-solving skills
- Strong work ethic, with the ability to act independently, be self-motivated, and work within the context of a larger team-oriented environment
- Strong written skills that lend to clear and concise text-based communication
- PC keyboarding and internet experience needed. Typing speed > 50 WPM
- Ability and desire to learn about the RV & Outdoor industries.
- Past professional experience and accomplished employment history
- Ability to effectively communicate via Zoom, Microsoft Teams, email, live chat etc.
- Adaptable to constantly changing environments
- High school diploma or equivalent and/or 2 + years of customer service and/or 1-2 years related experience.
- Bilingual (Spanish) is a plus.
Full-time associates are offered a comprehensive benefit package including medical, dental, vision, PTO, 401k and more! Part-time associates are offered access to dental & vision coverage! For more information please visit: www.mycampingworldbenefits.com
Compensation from $15.00 per hour and above, dependent on experience.
Apply here: Camping World
Job Title: Application Reviewer,ACP/Lifeline
Date Posted: December 28, 2021
Job Type: Full-time
Pay: Unspecified
Description:
Maximus is currently looking for a Remote Affordable Connectivity Plan/Life Line Reviewer. The Affordable Connectivity Plan/Lifeline (ACP) Reviewer will review and process ACP applications and supporting documentation in order to determine eligibility for ACP funding commitments based on the USAC Program procedures and guidelines.
Program is operational between 9am-9pm EST – 7 days a week. Must be able to work an 8 hour shift between those hours to include 1 day out of the weekend.
This is a fully remote position-can be filled from anywhere in the continental USA. You will be required to provide your own equipment.
Job Description Summary
The Affordable Connectivity Plan/LifeLine (ACP) Reviewer will review and process ACP/Lifeline applications and supporting documentation in order to determine eligibility for AFC/Lifeline funding commitments based on the USAC Program procedures and guidelines.
Job Summary
Essential Duties and Responsibilities:
– Research and resolve discrepancies with provider documents.
– Review information keyed into the system to verify the accuracy of data.
– Monitor data/image quality of scanned documents.
– Follow established policies and procedures for index and imaging without deviation.
– Maintain confidentiality and security of relevant information.
Minimum Requirements:
– High School diploma or equivalent with 0 – 2 years of experience.
Education and Experience Requirements
Essential Job Duties:
- Conducts reviews of documents submitted by applicants for funding for monthly discount for broadband service & equipment rental, monthly service and device discounts and one-time discounts for laptops, tablets or desktop computers according to ACP Program rules and procedures.
- Communicates with applicants via email in response to email inquiries
- Utilizes ACP Procedures, job aides, checklists and other tools and documentation to process applications and documents according to Program rules and guidelines
- Escalates issues and questions as they arise when processing Program documents
Education and Experience Requirements:
- High School diploma or GED required
- Proficient in the use of computers
- Works on assignments that are routine in nature, ability to stay focused to complete work assignments
Acquires job skills and learns applicable policies and procedures to complete assignments. - Able to read, understand & perform assignments within prescribed guidelines.
- Communicates routine information in a clear and accurate way with internal & external contacts.
- Ability to work as a team member, as well as independently
- Ability to type 20 wpm
Home Office Requirements:
- Hardwired internet (ethernet) connection
- Internet download speed of 25mbps or higher required (you can test this by going to www.speedtest.net)
- Private work area and adequate power source
- Computer/Laptop (no tablets or Chrome books)
Apply here: Maximus
Job Title: Data Entry Operator
Date Posted: December 9, 2021
Application Deadline: January 14, 2022
Job Type: Full-time
Pay: $30,000-$34,000.00/year
Description:
Summary
The data entry operator is a critical member of the Literacy Pittsburgh team, ensuring that student data is collected and entered accurately and on time. This position involves running and viewing reports from Salesforce and manually entering attendance hours on a weekly basis from Salesforce to eData (our web-based state database system.) The ideal candidate will be comfortable with database reporting and can perform data entry tasks for long stretches of time if needed. The position will also communicate with internal staff on timelines and updates and will rectify and correct errors.
Reports to: Manager of Data and Information
FLSA Status: Full-time; Non-Exempt
Starting Salary Range: $30,000 – $34,000
Essential Functions
- Manually enter data from one report to another database system for long stretches of time (at least 5-6 hours at a time.)
- Notify and work with internal agency staff to identify and correct errors.
- Proactively identify any potential system anomalies or potential errors and identify opportunities to solve problems.
- Meet firm data entry deadlines and proactively adapt to different timelines and deadlines as needed
- Use and handle confidential data in a manner consistent with agency policy
- Interpret and refer to Pennsylvania Department of Education data entry policy.
- Participate in required trainings
- All other duties as assigned by Manager of Data and Information
Qualifications
- 3+ years’ data entry experience or commensurate background/training
- Proficient in Microsoft Office programs and at least one database program. Salesforce proficiency a plus.
- Strong attention to detail and ability to work quickly and accurately
- Ability to maintain confidentiality with student information
- Excellent record keeping and organizational skills
- Comfortable with accepting and applying constructive criticism
- Ability to mentally add/subtract/round numbers with two-digit decimal places at-a-glance
Additional Eligibility Requirements
- COVID-19 vaccination
- Act 33/34 clearances
Apply here: Literacy Pittsburgh
Date Posted: 12/4/21
Job Type: Hours are unspecified
Pay: Pay is unspecified
Hours:
Operating hours are 5am-10pm PST/ 8am-1am EST, 7 days a week. Candidates must have the flexibility to work a variety of all shifts including nights/weekends/holidays.
This is a virtual remote position hiring for employees located in Alabama, Arizona, Arkansas, Delaware, Florida, Georgia, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Michigan, Mississippi, Missouri, Nebraska, New Jersey, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Dakota, Tennessee, Texas, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming.
Description:
As a chat stylist, you must be intuitive and creative with virtual product to create custom looks for customers whatever their needs. Candidates must be able to understand a broad customer base, be highly skilled with curation, trend and fit knowledge, and speak to the latest fashion. An ideal candidate will have experience in chat, clienteling, sales, and have a real desire to make a customer’s shopping experience engaging and seamless. Candidates must thrive in a start-up environment where they bring creativity, new perspectives and an ability to navigate an ambiguous and changing business. Candidates should be highly motivated, independent and have a passion for customer service in styling and fashion.
Qualifications:
· Minimum 2+ years of experience in customer service chat.
· Minimum 2+ years relevant menswear/womenswear fashion-based experience which can include retail sales/styling, personal shopping, online styling, editorial styling, etc
· High school diploma or equivalent.
· Exceptional communication skills, including the ability to clearly and concisely communicate in writing and speech, as well as listen to and interpret customer needs.
· A strong fashion knowledge base including an array of brands, designers, styles, and trends.
· History of staying-up-to-date and knowledgeable of current and future fashion trends though such mediums as social media, print magazines, blogs, online, etc.
· Excellent time-management, organizational, and prioritization skills.
· Flexibility with full-time schedule, including shift assignments on weekends/evenings.
· Strong interpersonal skills.
· Basic knowledge of MS Office Suite; familiarity with multiple web browsers, window navigation and instant messenger tools.
· A high-level of passion for fashion and style.
· Possess flexibility to quickly adapt to changing customer and business needs.
Apply here: Amazon
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