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Job Title: Guest Services Representative
Date Posted: December 27, 2021
Job Type: Part-Time
Pay: $12.00 per hour
Description:
Job Summary:
How would you like to be part of the magic right from the comfort of your own home? The magic of storytelling begins with you when you join the dedicated Guest Services team with ShopDisney. This role will allow you to engage with guests in a work-from-home opportunity to join Disney in creating Magical Moments for guests of all ages.
You would be assigned to a team whose schedule is approximately 28 hours each week, consisting of 4 weekday shifts AND a weekend shift. Your hours could include holidays, evenings and call-in shifts and may increase during busy times of the year.
The pay rate for this opportunity is $12 per hour and includes perks and benefits to help you live your best life including health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits.
Positions are currently available in the following states: Florida, Georgia, Illinois, Kentucky, Mississippi, Nevada, North Carolina, South Carolina, Tennessee, Texas, and Virginia. To be considered for this role, you must live in Tennessee. If you are interested in available opportunities in one of the other states listed, please refer to those postings on our career site.
Relocation assistance is not available for this position.
Responsibilities:
In this part-time Guest Services role, you will support our online and in-store shoppers of Disney Merchandise. You will use vast online resources and training to resolve customer inquiries, all while contributing to an environment that provides guests with an entertaining and dynamic experience. This is your opportunity to find solutions that best meet our guests needs each time they connect with the ShopDisney Contact Center.
Responsibilities:
On any given day, as a Guest Services Representative, you might:
- Use your impeccable guest service skills to assist inbound queries through calls, chat, social media or email
- Contact guests through outbound calls
- Resolve issues affecting guests’ experiences
- Channel escalated issues to appropriate supervisors/managers
- Bring stories to life with scripted and non-scripted guest-engagement statements
- Ask open-ended questions to assess guest needs and make appropriate recommendations and resolutions
- Treat all guests and Cast Members with respect and contribute to a positive work environment
- Maintain Disney brand standards in Guest Service
- Uphold company policies per the Standard Operating Procedures, Employee Policy Manual and Code of Business Conduct
Basic Qualifications:
Here’s what you’ll need to be successful at this job:
- Guest Service experience demonstrating focused engagement over the phone and by email
- Listen intently, defuse/stay calm to quickly resolve inquiries
- Excellent communication, both verbal and written
- Proficient technical knowledge with the ability to use multiple platforms
- Quiet dedicated space to work from in your home
- Experience working as a member of a team
- Dedicated access to a hard wired, high speed internet connection, utilizing an Ethernet cable or similar
- Minimum 1 year working in a structured environment
- Experience in contact center or retail or service industry
- Experience in online shopping and retail
- Bilingual language skills in: English/French, English/German, English/Italian, and English/Spanish (Spain).
Preferred Qualifications:
It would be great if you also had experience with:
- Bilingual language skills in:
- English/French
- English/German
- English/Italian
- English/Spanish (Spain)
Required Education
- High School Diploma
Apply here: Disney
Job Title: Travel Consultant -Travel & Lifestyle Services
Date Posted: December 27, 2021
Job Type: Unspecified
Pay: Unspecified
Description:
Whether you’re a tenured travel professional or just starting your travel career; if you have a flair for exceptional customer service, a passion for learning and natural curiosity, this role is for you. With an intensive paid training and coaching program, here’s your chance to become a highly skilled Travel Consultant. Here’s just some of what you could be doing each day:
- Delighting our Premium Card Members with unforgettable travel experiences
- Understand our customer needs through consultation to deliver an innovative and extraordinary interaction through multi-channel servicing
- Research, plan, and carry out personalized travel experiences, through booking domestic and international flights, car and/or hotel travel arrangements
- Communicate new and existing product offerings and value propositions relevant to the Card Member
- Always put the Card Member’s experience at the forefront of everything you do, reinforcing the Membership First ™ approach and earning their dedication
- Shown ability to provide premium customer service, ideally in a call center environment
- Experience servicing customers ideally in hospitality, concierges/lifestyle servicing, high-end customer service or sales roles
- Basic geography knowledge with ability to locate continents and travel destinations worldwide
- Positive attitude and outlook, demonstrated through desire to learn, willingness to ‘have-a-go’ and optimistic teammate
- Natural communicator with the ability to demonstrate listening skills and able to adapt conversation to suit the situation
- Technically able and used to using computer applications and personal devices, can navigate PC and basic MS Office easily
- Ability to thrive in a results-driven environment, with a healthy strive to meet and exceed goals
- Travel Agency, Travel Reservations, Cruise and Tour experience is a plus
You must have the ability to work nights and weekends as we service our Card Members 24 hours a day / 7 days per week.
Work at Home Requirements:
- Through our Bring Your Own Internet (BYOI) Program, you will be required to locate internet service provider who meets our connectivity requirements and arrange connections in advance of your class start date.
- Current minimum speed requirements are 25 mbps download x 5 mbps upload speeds, preferably through broadband cable or fiber optic services (WiFi, Satellite, or DSL is not permitted).
Additional Requirements:
- A secure home office, located at your confirmed address of residence, free from background noise or other distractions
- Candidates must reside in one of 47 states where we currently hire (all U.S. states, except for Alaska, California, and Hawaii).
Amex Flex
- At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. We back our colleagues with the support they need to thrive, professionally and personally. That’s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
- To work in or visit any of our offices in the United States, we require colleagues to be fully vaccinated against COVID-19.
Apply here: American Express
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